AI Evaluator II - Writing (English)

• As an  AI Evaluator II - Writing (English) you will work to help state-of-the-art generative AI models perform better. 
• You will ensure the quality of writing generated by AI  and teammates. Additionally, you will craft original responses or written content to teach the AI to write excellently. You will be expected to understand client expectations and needs and share best practices and expertise.

Key Responsibilities: 

• Write detailed top-tier original content that demonstrates great creativity and an excellent grasp of English grammar and comprehension
• Evaluate, edit, and improve the quality of AI-generated writing as well as that from humans-in-the-loop.
• Rate the quality of AI-generated content on rubrics such as grammar, brevity, and correctness
• Be a thought partner to Delivery managers, input into the project delivery strategies, and share quality best practices to aid in achieving the project goals.
• Deliver just-in-time coaching/mentorship support to production teams on new or changing project instructions as well as “refreshers” on existing instructions on an as-needed basis.
• Manage investigations of escalations to understand the root cause(s), work through the remediation actions, and champion the recovery process.
• Manage the performance and quality of your team through coaching and mentoring to improve writing quality 
• Be a master of the Sama platform

Minimum Qualifications:

• Have completed a Bachelor's degree or higher in English or Literature
• Fluency in English at C1/C2 level. Excellent English grammar and comprehension.
• A critical eye and the ability to clearly explain the strengths and weaknesses of a given piece of text
• Excellent sense of writing style
• Experience in GenAI is an added advantage

Preferred Qualifications:

• At least 2 years of experience in a creative writing role
• Strong critical thinking, reasoning, and exceptional problem-solving skills.
• Excellent written and oral communication skills.
• Demonstrable ability to perform well in a rapidly changing and extremely global team.
• Excellent attention to details
• Passion for our mission of ensuring a world-class support experience for our community and customers.
• Experience as an editor is an added advantage