Salix Careers

Job Description

During Training (6-8 Weeks of Customer Service Training):

• Master customer service best practices and company policies.
• Develop proficiency in call handling techniques and troubleshooting procedures.
• Participate in customer interaction simulations to enhance practical skills.
• Improve communication and problem-solving abilities through structured role-playing exercises.
• Attend daily training sessions and team meetings to track progress and receive feedback.
• Gain expertise in customer service software, CRM tools, and phone systems.
• Complete trainer-assigned tasks and practical challenges.
• Adhere to training guidelines, maintain excellent attendance, and meet performance benchmarks.

Upon Employment:

• Consistently deliver high-quality customer service through phone calls and web-based interactions, maintaining integrity and ethical standards.
• Efficiently complete assigned tasks and proactively seek additional responsibilities.
• Strictly follow processing guidelines, incorporate Quality Control feedback, and minimize errors.
• Actively engage in feedback sessions with QC teams and leadership to improve performance and prevent errors.
• Promptly communicate any attendance issues to the Team Leader.
• Participate in shadowing sessions to assist in training new team members.
• Attend all company and project-related meetings as required.
• Be prepared to undertake additional tasks as assigned by the Team Leader.

Requirements:

• Location: Must be living or willing to relocate to Naivasha Road, Kawangware 46, Wanyee Road, Kabiria, Satellite, Ngong Road (up to Racecourse), or Waiyaki Way (up to Mountain View)
• Must possess a valid Certificate of Good Conduct taken within the past 6 months (certificates older than 6 months will be considered expired).
• Smartphone: Ability to host Duo Mobile and Microsoft Authenticator apps (Android version 8 and above or iOS version 8 and above).
• Training Duration: 6-8 weeks (Stipends are provided at the end of the month).
• Employment Type: Full-time upon successful completion of training
• Shift: EST Shift – 3:00 PM to 12:00 AM, Monday to Friday (including public holidays in Kenya)

Qualifications

• Possession of a Degree, Diploma, or Certificate from an accredited institution is mandatory.
• Prior customer service experience, while advantageous, is not a prerequisite for this position.
• Bilingual capability in English and Spanish is highly valued and will be considered a significant asset.
• Demonstrable excellence in both verbal and written English communication is essential.
• Superior problem-solving skills and the ability to practice active listening are critical for this role.
• A demonstrated commitment to continuous learning, adaptability, and the application of constructive feedback is required throughout the training period and subsequent employment.
• The capacity to effectively manage multiple tasks simultaneously and excel in a high-pressure, fast-paced environment is crucial.
• Demonstrated competence in utilizing CRM systems, managing email communications, and operating call-handling equipment is essential.
• Adherence to the highest standards of ethics, empathy, and customer service orientation is non-negotiable.
• An impeccable record of attendance and punctuality is required, both during the training phase and throughout employment.

We are seeking a motivated and detail-oriented Digital Marketing Assistant to support our marketing team in implementing and managing online marketing strategies. In this role, you will assist with creating content, monitoring campaigns, and analyzing performance data to help achieve our marketing goals. 

Job Description

Ready to dive into the exciting world of digital marketing? Buckle up for a wild ride! Here's what you'll be up to:

• Unleash your creativity! Craft, polish, and schedule content that'll make social media, emails, and blogs pop like fireworks.
• Be the brand's superhero! Ensure all content fits our company's voice like a glove.
• Put on your campaign commander hat! Help orchestrate digital marketing blitzes across various channels that'll make our competitors' heads spin.
• Channel your inner detective! Keep a watchful eye on campaign performance and spill the beans to the team regularly.
• Embrace your inner SEO wizard! Dive into keyword research and on-page optimization like you're searching for hidden treasure.
• Be the website's best friend! Update content and keep tabs on site performance using tools like Google Analytics (it's like being a digital doctor!).
• Become a social media maestro! Conduct a symphony of posts across Facebook, Instagram, LinkedIn, and Twitter.
• Be the engagement whisperer! Monitor interactions and respond to comments or messages faster than you can say "viral content."
• Transform into a number-crunching ninja! Track and analyze KPIs for campaigns like you're cracking a secret code.
• Channel your inner storyteller! Craft reports that highlight our triumphs, areas for improvement, and brilliant ideas for the future.
• Be the ultimate team player! Collaborate with designers, copywriters, and other team members to create marketing magic.
• Put on your party planning hat! Help coordinate marketing events, webinars, or promotions that'll knock people's socks off.

Are you ready to join this digital marketing adventure? Fasten your seatbelt and let's make some marketing waves together!

Qualifications

• Bachelor’s degree in marketing, Communications, or a related field (or equivalent work experience).
• Proven experience managing social media accounts with measurable success.
• Basic understanding of digital marketing principles and tools.
• Proficiency in social media platforms and tools (e.g., Hootsuite, Buffer).
• Familiarity with email marketing platforms (e.g., Mailchimp) and analytics tools (e.g., Google Analytics).
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and meet deadlines in a fast-paced environment.

Job Description

Ready to dive into the exciting world of digital marketing? Buckle up for a wild ride! Here's what you'll be up to:

• Unleash your creativity! Craft, polish, and schedule content that'll make social media, emails, and blogs pop like fireworks.
• Be the brand's superhero! Ensure all content fits our company's voice like a glove.
• Put on your campaign commander hat! Help orchestrate digital marketing blitzes across various channels that'll make our competitors' heads spin.
• Channel your inner detective! Keep a watchful eye on campaign performance and spill the beans to the team regularly.
• Embrace your inner SEO wizard! Dive into keyword research and on-page optimization like you're searching for hidden treasure.
• Be the website's best friend! Update content and keep tabs on site performance using tools like Google Analytics (it's like being a digital doctor!).
• Become a social media maestro! Conduct a symphony of posts across Facebook, Instagram, LinkedIn, and Twitter.
• Be the engagement whisperer! Monitor interactions and respond to comments or messages faster than you can say "viral content."
• Transform into a number-crunching ninja! Track and analyze KPIs for campaigns like you're cracking a secret code.
• Channel your inner storyteller! Craft reports that highlight our triumphs, areas for improvement, and brilliant ideas for the future.
• Be the ultimate team player! Collaborate with designers, copywriters, and other team members to create marketing magic.
• Put on your party planning hat! Help coordinate marketing events, webinars, or promotions that'll knock people's socks off.
• Are you ready to join this digital marketing adventure? Fasten your seatbelt and let's make some marketing waves together!

Qualifications:

• Bachelor’s degree in marketing, Communications, or a related field (or equivalent work experience).
• Proven experience managing social media accounts with measurable success.
• Basic understanding of digital marketing principles and tools.
• Proficiency in social media platforms and tools (e.g., Hootsuite, Buffer).
• Familiarity with email marketing platforms (e.g., Mailchimp) and analytics tools (e.g., Google Analytics).
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and meet deadlines in a fast-paced environment.

• We are currently seeking a highly motivated and skilled Bilingual Call Center Representative proficient in both English and Spanish to join our dynamic team. This role will involve handling customer inquiries, resolving issues, and providing outstanding support via phone, email, and other communication channels.

Job Description

• Respond promptly and professionally to inbound and outbound calls, emails, and chats from customers in both English and Spanish.
• Provide accurate information and assistance regarding products/services, pricing, orders, and other inquiries.
• Address customer concerns, complaints, and escalations with empathy and efficiency.
• Process orders, returns, and exchanges accurately and by company policies.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
• Meet or exceed performance goals for call quality, productivity, and customer satisfaction.

Qualifications

• Fluency in both English and Spanish (spoken and written) is essential.
• Previous experience in a customer service or call center role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in basic computer applications and ability to learn new software systems quickly.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

• We are currently seeking a highly motivated and skilled Bilingual Call Center Representative proficient in both English and Spanish to join our dynamic team. This role will involve handling customer inquiries, resolving issues, and providing outstanding support via phone, email, and other communication channels.

Job Description

• Respond promptly and professionally to inbound and outbound calls, emails, and chats from customers in both English and Spanish.
• Provide accurate information and assistance regarding products/services, pricing, orders, and other inquiries.
• Address customer concerns, complaints, and escalations with empathy and efficiency.
• Process orders, returns, and exchanges accurately and by company policies.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and ensure customer satisfaction.
• Meet or exceed performance goals for call quality, productivity, and customer satisfaction.

Qualifications

• Fluency in both English and Spanish (spoken and written) is essential.
• Previous experience in a customer service or call center role is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in basic computer applications and ability to learn new software systems quickly.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

• At the moment, we are seeking a dedicated and detail-oriented Junior Accountant to join our team and support our client's accounting needs. The successful candidate will be responsible for efficiently managing client billing and performing essential bookkeeping tasks, including Accounts Receivable (AR), Accounts Payable (AP), General Ledger management, and more.

Below are some of the duties and responsibilities in relation to the role:

Job Description

Client Billing (Invoicing) - 50%:

• Generate accurate and timely invoices for clients based on project agreements and services provided.
• Verify billing information, including rates, quantities, and discounts, to ensure correctness.
• Collaborate with internal teams to resolve any billing discrepancies or issues.
• Maintain proper documentation of invoicing records and communication.

Bookkeeping (AR, AP, General Ledger, etc.) - 50%:

• Manage the Accounts Receivable process, including recording incoming payments, reconciling accounts, and following up on outstanding invoices.
• Handle the Accounts Payable process, verifying vendor invoices, processing payments, and maintaining vendor relationships.
• Maintain the General Ledger by accurately recording financial transactions, reconciling accounts, and preparing journal entries.
• Assist in the preparation of financial statements and reports as required.

Qualifications

• Bachelor’s degree in accounting, Finance, or related field.
• Professional certification (e.g., CPA) is highly preferred.
• Proven experience in accounting roles, with a strong understanding of billing and bookkeeping processes.
• Familiarity with accounting software and tools; experience with Quick Books, Sage Pastel, Microsoft Navision, or similar software is a plus.
• Excellent attention to detail and high level of accuracy in work.
• Strong analytical and problem-solving skills to resolve discrepancies and variances.
• Effective communication skills to collaborate with clients and internal teams.
• Demonstrated responsiveness to meet deadlines and handle urgent tasks efficiently.
• Commitment to providing exceptional customer service.

Job Description

The primary role of the Program Coordinator is to plan, execute, and deliver projects within a set scope, budget and timeline. Below are the specific duties and responsibilities:

Project/Program Support

• Defining project scope and carrying out project goals
• Create project plans by outlining scope of work, timelines, budget, process requirements and key milestones.  
• Task creation and ensuring all tasks are being tracked and completed. 
• Communicate effectively with internal and external stakeholders. 
• Constantly being proactive in identifying project roadblocks. 
• Managing project documentation ensuring documentation is accurate, up to date, stored and easily accessible by project team members.

Production Tasks

• Data entry 
• Processing 

Team Management Tasks

• Coach and motivate the processors.
• Develop team strengths and improve on the weaknesses
• Identify team goals and evaluate team progress  
• Resolve team conflicts to enhance teamwork and cohesion.
• Organize team initiatives to enhance employee engagement 

Project quality Reporting

• Write down all the things that the customers want in the project and ensure the team understands them.
• Review and update the training manuals to ensure that they meet the overall quality expectations by the client. 
• Create an up-to date quality checklist for all programs and ensure processors are adhering to it.
• Have a quality testing method to assess the quality at each step and ensure the project output is consistently meeting client expectations.

Project Status Reporting

• Any issues and risks, and what’s being done about them
• The work that’s been completed
• The plan for what will follow
• The summary of the project budget and schedule
• A list of action items etc.

Qualifications

A successful candidate for this position will be:

• An assertive, inquisitive self-starter with a problem solving, logical mindset to approach demanding challenges of constantly changing clients' needs and business/PM support.
• Positive Attitude – the culture at SALIX is very collaborative and we strive to provide an enjoyable work environment. We look for people that will enhance our culture.
• Detail Oriented – achieve thoroughness and accuracy when accomplishing a task.
• Decision Making Skills  
• Passion for learning and implementing new technologies.
• Thinks proactively and anticipates future needs.
• Works well in small groups.

Qualifications

• Education: Diploma/Bachelor's degree in business, project management, or a related field
• Experience: At least 1 year in relevant role (Supervisor, Manager, Project/Program Management)
• Leadership: At least 1 year in a leadership role.
• Communication skills: Proven written and verbal communication skills
• Organizational Skills: Familiar with Teams, google teams or other internal organizational tools.
• Technical Knowledge: Microsoft/Excel/Basic Computer function(File explorer, saving & downloading)

Job Description

• Create an inspiring team environment where every team member feels supported to meet their work expectations.
• Manage all feedback from the client relating to quality to ensure the team is consistently meeting and surpassing quality expectations.
• Set and communicate clear team and individual goals for all the processes under the pediatrics products.
• Oversee day to day operations while ensuring the numbers on the production tool are up-to date at all times.
• In consultation with the project manager, review and update all the training manuals to ensure they are up-to date and that the team is well informed through refresher trainings.
• Assign tasks with clear deadlines to the team under pediatrics products.
• Plan and schedule the team members leave in such a way that ensures reduced leave liability to SALIX without jeopardizing the processes.
• Train, coach and support the new members in the project to ensure they understand and are well prepared to meet client expectations.
• Prepare monthly or weekly progress reports as desired by the client.
• Recognize and appreciate exceptional performers while at the same time supporting through coaching, those struggling to improve or turn around.
• Listen to resolve people issues in the project while at the same time, escalate those that are beyond your scope using the right channels.

Qualifications

• In-depth knowledge in all processes under pediatrics products.
• Degree/diploma in any related field is an added advantage.
• Up to 1-year experience in team leadership or supervisory role.
• Ability to work and complete projects without supervision, self-motivated.
• Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.
• Great people skills- interpersonal, problem solving and team building skills.
• Organizational and time management skills.
• Good at MS excel and word.

Job Description

The holder of this position will be focused on outbound lead generation. His/her contribution will be a critical factor for the smooth operation of the Marketing department and the attainment of its goals, as well as for the long-term growth of the company. Below are the duties and responsibilities:

Duties and Responsibilities

• Provide insightful contribution to help develop, expand and maintain our marketing channels. 
• Perform administrative duties in developing and implementing marketing strategies. 
• Collaborate with our Sales and Marketing team in all stages of marketing campaigns
• Write marketing literature (brochures, press releases etc) to augment the company’s presence in the market 
•  Support sales and marketing executives in organizing various projects 
• Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.) 
• Update spreadsheets, databases and inventories with statistical, financial and non-financial information 
• Manage and update company database and customer relationship management systems  
• Assist in the organizing of promotional events and traditional or digital campaigns and attend them to facilitate their success 
• Prepare and deliver promotional presentations 
• Warming up leads and setting up appointments for someone on client’s team and/or close themselves.   

Qualifications

• Proven experience as a marketing assistant -Minimum 1-year relevant experience 
• Diploma / Degree in Marketing, or any Business relevant field. 
• Experience in list building and lead generation.  
• Demonstrable ability to multi-task and adhere to deadlines 
• Well-organized with a customer-oriented approach 
• Good knowledge of market research techniques and databases 
• Excellent knowledge of MS Office, marketing computer software and online applications (CRM tools, Online analytics, Google AdWords etc.) 
• Exquisite communication and people skills. Strong written and verbal communication skills