Rentokil Initial Careers

Key Responsibilities

• Visit potential/existing customers to demonstrate all the services and products offered by the Company.
• Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
• Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region Close sales and convince clients why services offered by the Company are superior and beneficial to what the competition offers
• Mediate the price increase process with the clients
• Undertake debt collection and maintain your customers within agreed credit terms
• Meet the desired and agreed sales target on a monthly basis
• Maintain and manage a healthy sales pipeline and meet the calls per day target
• Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
• Carry out account management for allocated customers in line with procedure and best practice
• Monitor the day-to-day commercial performance of each account within your territory.
• Support the tendering teams with customer surveying and quotation process
• Actively support the conversion of sales leads
• Partake in and support marketing activities in line with the strategy
• Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service
• Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers
• Critical Competencies
• Establish SMART objectives for self and others
• Be enthusiastic and work with energy to achieve company standards and goals
• Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
• Plan, organise and prioritise workload effectively Act Commercially

Requirements:

• Key requirements
• A diploma or degree qualification in any business course
• A good grasp of the Company's products and services
• minimum of 2 years experience in Direct or Field sales
• Strong selling skills
• Demonstrated ability to generate leads
• Self-drive and initiative in current role
• Valid driver's licence, with a minimum of 2 years experience
• Any relevant tertiary education

Key Responsibilities

• To coordinate service delivery, quality assurance checks and customer care activities
• To work with the sales manager, consultants tidentify market potential for new business, gather market intelligence and coordinate the service team to complement efforts of the sales team and sales campaigns
• To ensure the Pest Control portfoliis accurately managed and twork on potential terminations to improve client retention.
• Drive the debt collection effort through involvement of service staff.
• Enhanced liaison with customers, manage the price increase process.
• Review and approve travel expenditure of service staff alongside other applicable allowances
• Train and motivate staff in the Pest Control department and regular performance management and technical assessments.
• Take charge of material/chemicals usage for the department tensure there is nmisuse. Including undertaking on-site snap checks on requisition and effective usage of the materials
• Prepare weekly & monthly reports tmanagement
• Ensure proper use of division vehicles/fleet and all other assets of the division.
• Handle recruitment & Admin matters relating tthe department in conjunction with HR
• Effective supervision and management of Pest Control department colleagues
• Review Customer Voice Counts (CVC) results with Pest Control team and develop workable action plans taddress all issues raised by customers
• Review, and evaluate the work of the service staff in relation tcustomer service requirements and service levels with the aim of advising Management of areas that need improvement, and initiating actions timprove the same
• Effective and timely service planning and scheduling
• Strict adherence with SHE policy. Ensure extra care is taken and adequate precautions are complied with including proper use of PPE by all.
• Full action on site Risk Assessment reports by sales team and SHE Coordinator
• Effective resource allocation and budgeting for the department
• Review of department’s trading and business performance vis-à-vis anticipated growth plans
• Perform ad hoc Management & project tasks within the East Africa region as assigned by the Branch Manager, Managing Director

Requirements:

• Key requirements
• Proven experience in shared services management or a similar leadership role.
• Strong understanding of shared service center operations and best practices
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in process optimization, automation, and technology utilization.
• Knowledge of compliance and regulatory requirements.
• Excellent communication and interpersonal skills
• Analytical and problem-solving skills.
• Strong project management skills.
• Degree in Business Management and/or any other related course.

Key Responsibilities

• Manage all inbound customer enquiries by either selling directly or passing to the appropriate sales consultant, ensuring that all customer enquiry tickets areclosed as per the the company policy
• Sell inbound customer enquiries to all required residential customers as per the company matrix
• Follow up and reactivate dead quotations via the inactive pipeline & terminated customer accounts
• Maintain and develop Key Account prospect database by making outbound new customer telephone calls and obtaining appointments for sales consultants &Managers
• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements/needs and close sales
• Direct prospects complex objections to the Sales and Marketing Manager
• Enter and update customer information in the database
• Conduct risk assessments/surveys from time to time as outlined by Sales Manager
• Close and process sales in an accurate manner
• Handle grievances to preserve the company's reputation
• Meet sales targets and facilitate future sales
• Keep records of calls and sales and note useful information
• Contacting the allocated customers and cross/up-selling company services & products
• Make key customer updates on monthly basis
• Establish and detail customers' needs, competently demonstrate the benefits of RI's products and services, and respond appropriately to a customer's requirements
• Increase conversion of sales against marketing driven campaigns and leads, and provide feedback on results.
• Ensure all sales data and relevant records are kept up to date.
• Establish a systematic course of action for self to ensure accomplishment of sales objectives and goals. Determine priorities and allocate time and resources effectively.
• Develop and implement tactical plans with the Sales Manager in line with the Company sales strategy for prospects and customers.
• Generate weekly and monthly Enquiries and telesales report, submit to Line Manager Weekly
• Look out for marketing activations and business opportunities within the residential associations and liaise with the Marketing officer and Line managerfor execution
• Adhoc tasks as outlined by Line Manager or Managing Director
• Ensure that the residential business authority matrix rule is followed for price sign off.
• Manage client correspondence, information sheets, and contractual changes and produce status reports and documentation for all assigned projects.
• Build relationship with all relevant stakeholders both internally and externally
• Conduct and provide competitor analysis from time to time as agreed with the Line manager.

Key requirements

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales targets preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; BSc/BA/Bcom will be a plus
• Competency in driving

Key Responsibilities

• Visit potential/existing customers to demonstrate all the services and products offered by the Company.
• Communicate effectively to customers, giving precise solutions and presenting quotations in a most articulate manner
• Upsell, cross-sell, identify and develop new business from existing customers to increase the service range within the region Close sales and convince clients why services offered by the Company are superior and beneficial to what the competition offers
• Mediate the price increase process with the clients
• Undertake debt collection and maintain your customers within agreed credit terms
• Meet the desired and agreed sales target on a monthly basis
• Maintain and manage a healthy sales pipeline and meet the calls per day target
• Take charge of the improvement and achievement of the agreed client retention rate by building and maintaining strong professional client relationships aimed at retaining existing clients.
• Carry out account management for allocated customers in line with procedure and best practice
• Monitor the day-to-day commercial performance of each account within your territory.
• Support the tendering teams with customer surveying and quotation process
• Actively support the conversion of sales leads
• Partake in and support marketing activities in line with the strategy
• Create and maintain a customer database by keeping complete records of all activities regarding customer visits, complaints etc Daily liaison with other members of the service teams to provide information and ensure that customers receive excellent customer service
• Note and advise management on market intelligence including activity by competitors to ensure company services and products remain readily available and preferred by customers

Critical Competencies

• Establish SMART objectives for self and others
• Be enthusiastic and work with energy to achieve company standards and goals
• Monitor the progress of objectives and take action to ensure delivery to agreed timescales, and cost
• Plan, organise and prioritise workload effectively Act Commercially

Requirements
Key requirements

• A diploma or degree qualification in any business course
• A good grasp of the Company's products and services
• minimum of 2 years experience in Direct or Field sales
• Strong selling skills
• Demonstrated ability to generate leads
• Self-drive and initiative in current role
• Valid driver's licence, with a minimum of 2 years experience
• Any relevant tertiary education

The AR Admin Intern's responsibility is to assist the AR team with administrative work, i.e updating emails on icabs, sharing invoices with customers on request and any other assignments.

Key Responsibilities

• Update customer details on the system
• Sharing invoices with customers on request.
• Support AR department with Admin duties 
• Assists with month end closing as required
• Perform other assignments as necessary to support function/department objective

Role Dimensions 

• Ability to work collaboratively and maintain effective working relationships with co-workers
• knowledge of general bookkeeping procedures
• knowledge of general accounting principals
• Ability to effectively problem-solve
• Excellent verbal and customer service skills
• Ability to work with minimal supervision
• Attention to Detail and High level of accuracy
• Deadline driven 

Requirements

Key requirements

• A Graduate Diploma in business CPA 2 an added advantage
• Knowledge of and the ability to apply the principles of Customer Service Operations 
• Strong computer skills in Microsoft Office applications (i.e., Word, Excel , PowerPoint, etc.)

Personal Attributes

• Excellent professional written and verbal communication skills to interact at all levels of the organisation. 
• Strong negotiation skills and demonstrate proficient collection skills and exposure in a range of industries 
• A proven track record of excellent relationship management skills.
• Excellent analytical skills
• Must be detail oriented, organised, and have the ability to multitask
• High degree of ethics and integrity, with the ability to maintain independent relationships at all times 
• Behaviours aligned with the values of Service, Relationships and Teamwork

Requirements

Vacancies have arisen for Rentokil Initial Interns (12 Months Fixed Term) in our Kenya business - Nairobi, Nakuru & Mombasa branches

RI EA  is committed to achieving Diversity and Equity access to the business, therefore preference will be given to suitably qualified Employment Equity candidates across all levels.

By applying to this vacancy you give consent and authorise the Company, the Company's Human Resource Department and authorised Management team to use, review, process and archive any personal information provided to the company in the course of your application as well as any information that you have provided in support of your application.

An opportunity for a newly qualified graduate:

• You can develop a career with Rentokil Initial by becoming a Pest Control expert with the opportunity to develop into Sales, Operations or Technical Support and further to Management and Leadership roles.
• Initially you will enrol on the Rentokil Initial EA  Africa Internship programme where you have a professional learning experience to build your technical knowledge and skills in a practical work environment This will be followed by our Aspiring Sales Programme to develop your sales knowledge, skills and experience.
• During the internship program you will complete an accredited Pest Control course (NQF5) and undertake real field based operational roles followed by sales exposure
• Following an assessment at the end of the 12 month programme, if successful and vacancies are available, you will be given the opportunity to apply for placement in Sales, Operational or Technical roles and join our Colleague Development Programs giving you an opportunity to further your career with us to became one of our leaders of the future.

Please note the successful candidates will be registered and will be required to complete an accredited National Certificate in Pest Control which is approved by the company.

KEY WORK OUTPUTS and ACCOUNTABILITIES

• Train as a pest control or hygiene technician
• Gain on the job operational experience by working as a Pest Control Technician assistant providing quality pest control/management service in line with Standard Operating Procedures,  Safe Work Procedures and Safety, Health & Environment requirements  
• Achieve standards of productivity as set by the company by following routes and service plans
• Ensure the usage of the correct Personal Protective Equipment, APL and pesticide applications
• Attend all internal Sales and Technical training as required
• Complete a national certificate in pest control 
• Attend the Aspiring Sales Consultant Programme
• Gain on the job sales experience by completing, updating and maintaining all required sales administration and reporting systems in compliance to policies and procedures and SHE requirements                                                  
• Locate potential business through research,  prospecting, tele-canvassing, enquiries and cold calling. 
• Undertake needs analysis by conducting thorough survey of client premises
• Focus on client retention through relationship building 
• Identifying cross and up selling opportunities 

SKILLS and COMPETENCIES

• Excellent communication & iT skills
• Proven ability of technical learning and practical application 
• Ability to develop working relationships with customer 
• Determination and motivation to achieve business targets
• Be organised and have the ability to perform well under pressure (resilient) 
• Good numerical, literacy & administrative skills
• Problem solver and solution driven
• Engaged team player attitude

QUALIFICATIONS and  EXPERIENCE

• Recent Graduate/ Diploma Holder  - Sciences, Biology, Entomology, Agriculture, Laboratory some Sales related field of study is preferred 
• Drivers Licence - essential with good ability to drive a vehicle
• Computer literate 
• No previous experience required - a passion for learning and getting involved in the field is essential

Requirements

Vacancy has arisen for a Credit Controller in our Nakuru branch.

The purpose of this role is to manage the debt collection process in a manner where customer relations are built and also ensure that the cash collection targets as per budget is delivered in respect of the allocated portfolio, and to ensure that this is done effectively, in compliance with all applicable policies and procedures This role will effectively manage the incidence of bad debt, maintaining this at a level which is at least consistent with budget assumptions.

Your day-to-day responsibilities will include:

• Carry out debt collection and consistently meet and maintain collection targets, including the targeted number of effective calls per day
• Keep a log of all correspondences with customers by updating your debtors register with relevant commentary every time. Complete all required actions of the Dunning Process timely
• Maintain a realistically low incidence rate of bad debt in line with the monthly targets, by ensuring no rollover
• Anticipate developments, and identify accounts that may require special attention and flag them early
• Handle disputed accounts by collecting all relevant information and documents to reconcile customer queries
• Undertake reconciliations, and compile documentation and necessary reports for necessary action by management
• Maintain accurate individual records and performance statistics for the debtors in your portfolio
• Obtain sufficient information to assess the risk of new and existing customers
• Work within guidelines provided and as per the Credit Policy, and report to the AR Team leader
• Close liaison with all colleagues in service and sales to ensure effective coordination of collection activity, sarong of client information,the target being timely collections and query resolution
• Provide accurate advice on debt management, queries, VAT issues etc
• Involvement in the reconciliations analysis of ledger accounts and invoicing history
• Liaise with invoicing team on Credit Control queries for prompt resolution
• Ensure all relevant details are provided to the rider to facilitate collection without unnecessary problems
• Undertake ad-hoc responsibilities as required

Do you have what it takes? If you want to be considered for this role you will need:

• Relevant Tertiary Education advantageous in a business / accounting field
• Proficient in English - written and spoken
• Credit Control skills is an added advantage and experience minimum 2 years
• Customer Care experience advantageous
• Numerical acumen
• Computer literate
• Integrity/reliability
• Strong negotiation skills
• Persuasive
• Strong ownership & responsiveness
• High energy levels (action orientated)
• Self confident/assertive/passionate
• Problem solving skills/solution driven
• Strong demonstration of the values of service, relationships and teamwork
• Be self- motivated and display a high energy level
• Excellent planning and organisational skills
• Team player with a collaborative style
• Demonstrates the ability to take the initiative
• Highly developed communication skills (written / verbal / non-verbal)
• Ability to form strong customer relationships at all levels

• We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country. You would be supporting the business in EAST AFRICA - Nairobi Kenya in Support service Department

Key Responsibilities and Duties:

• Receive customer enquiries from all platforms as per SLA’s for all East Africa Countries
• Raise relevant tickets on the CCM, allocate each ticket to the relevant person for action, responsible for CCM being updated at all times at individual enquiry level (Sales DNA 90%)
• Track and monitor all incoming enquiries via the web / telephone, all enquiries should be actioned within agreed
• SLA’s, Follow up to ensure resolution of customer enquiries with key stakeholders
• Keep records of customer interactions, process customer accounts and file documents. When necessary, compile documents and reports and forward information to interested parties.
• Provide accurate, verifiable, valid and complete information in the right form and on the right platforms.
• Follow communication procedures, guidelines and policies. Go the extra mile to engage customers.
• Maintain updated knowledge of the organization's products, services, and customer service policies
• Carry out Happy Customer Call (HPC) for Kenya, Tanzania & Uganda. All customer enquiries received must receive a HPC - survey to be completed for each enquiry received (Customer’s RI Sales Experience)
• Escalate all issues that cannot be resolved on First Contact Resolution (FCR), follow-up on a resolution and closure.
• Engage and build customer loyalty, establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Build sustainable relationships of trust through open and interactive communication.
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
• Interface with internal stakeholders to ensure an effective resolution process for customers/stakeholders.
• Gather and Input Data: you will be tasked to gather and maintain a wide array of data-related business processes and reporting. This may involve both entering information into existing databases and where possible with guidance suggesting new processes to accurately input and store critical data. To this end you will be able to access and run required reports from the Company business systems as may be required within assigned access rights
• Analyze Information: You will take an active role in data analysis and interpretation where required. This may include analyzing customer data, productivity, and financial data. You will need to exercise sound judgment while analyzing and interpreting data to ensure a high level of accuracy, timeliness, and usefulness of the same
• Prepare Reports: You will receive operational data from Sales & operations and clearly analyze, sense check and present it as required, this may include productivity and activity tracking reports
• Design Data Management and Reporting Tools; You may be required to play a direct role in designing and developing reporting tools where needed.
• Ad Hoc admin duties, as and when required by Managing Director / Marketing Officer & EA Senior Management

Requirements
Academic Qualifications

• Relevant qualification / degree Administration related degree
• Numerate / Analytical
• Proficient in CRM system and practices
• Good level of Literacy

Knowledge and Experience

• Strong IT Skills (GSuite / MS Office) Good Presentation Skills
• Clear communication skills (English - verbal & written) Excellent Telephone Manner
• Good administration skills

Personal Qualities and Behavioural Traits

• Resilient Engaging
• Self confident Inquisitive
• Positive attitude Displays sense of humour
• Ability to remain calm and polite in stressful situations Ability to Prioritize
• Takes pride in their work Adaptable
• Natural problem solver Good time management
• Able to work unsupervised
• Willing to undergo training Looking to develop a career path
• Willing to undertake ongoing development
• Genuinely excited to help customers

• We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country. You would be supporting the business in EAST AFRICA - Nairobi Kenya in Support service Department

Key Responsibilities and Duties

• Receive and handle customer complaints, provide appropriate solutions and alternatives within the set time limits;
• Raise relevant tickets on the complaints management system, allocate each ticket to the relevant person for resolution, and keep CCM updated at all times.
• Follow up to ensure resolution of queries, and update CCM appropriately within agreed turnaround times.,
• Keep records of customer interactions, process customer accounts and file documents. When necessary, compile documents and reports and forward information to interested parties.
• Provide accurate, verifiable, valid and complete information in the right form and on the right platforms.
• Follow communication procedures, guidelines and policies. Go the extra mile to engage customers.
• Work with Service Programmers, Credit Controllers & Department heads in all aspects of Customer Suspension management as per agreed processes & timescales
• Maintain updated knowledge of the organization's products, services, and customer service policies
• Carry out Customer Voice Counts surveys (CVC) for Kenya, Tanzania & Uganda. Ensure that Net Promoter Score (NPS) outbound call KPIs are achieved each month
• Track and monitor all incoming enquiries via the web / telephone, all enquiries should be actioned within agreed SLA’s
• Escalate all issues that cannot be resolved on First Contact Resolution (FCR), follow-up on a resolution and closure.
• Engage and build customer loyalty, establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Build sustainable relationships of trust through open and interactive communication.
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
• Interface with internal stakeholders to ensure an effective resolution process for customers/stakeholders.
• Identify accounts that are potentially at risk and escalate the information accordingly.
• Manage all internal Alerts from field colleagues, follow up on unconverted lead enquiries and ensure that actions are taken and alerts are closed as per agreed SLA’s
• Undertake Happy Customer Calls for all new customers within the first month after the first service, and maintain a report
• in the expected format that shall be reviewed monthly
• Gather and Input Data: you will be tasked to gather and maintain a wide array of data-related business processes and reporting. This may involve both entering information into existing databases and where possible with guidance suggesting new processes to accurately input and store critical data. To this end you will be able to access and run required reports from the Company business systems as may be required within assigned access rights
• Analyze Information: You will take an active role in data analysis and interpretation where required. This may include analyzing customer data, productivity, and financial data. You will need to exercise sound judgment while analyzing and
• interpreting data to ensure a high level of accuracy, timeliness, and usefulness of the same
• Prepare Reports: You will receive operational data from service & Sales operations and clearly analyze, sense check and present it as required, this may include productivity and activity tracking reports
• Design Data Management and Reporting Tools; You may be required to play a direct role in designing and developing reporting tools where needed.
• Ad Hoc admin duties, as and when required by the Operations Officer

Requirements

• Relevant qualification / degree Administration related degree
• Numerate
• Proficient in CRM system and practices
• Good level of Literacy

Knowledge and Experience

• Strong IT Skills (GSuite / MS Office) Good Presentation Skills
• Clear communication skills (English - verbal & written) Excellent Telephone Manner
• Good administration skills

Personal Qualities and Behavioural Traits

• Resilient Engaging
• Self confident Inquisitive
• Positive attitude Displays sense of humour
• Ability to remain calm and polite in stressful situations Ability to Prioritize
• Takes pride in their work Adaptable
• Natural problem solver Good time management
• Able to work unsupervised
• Willing to undergo training Looking to develop a career path
• Willing to undertake ongoing development
• Genuinely excited to help customers