Pacis Insuarance Ltd Careers

JOB PURPOSE:

The unit Manager will be responsible for providing overall leadership to a group of Direct and Independent sales team as prescribed in Pacis to ensure key performance deliverables for the unit are met.

PRINCIPAL ACCOUNTABILITIES:

• Sales planning that achieves the set goals and objectives.
• Selling of general, Medical Insurance, and other company products as targets prescribe.
• Quality recruitment, selection, and retention of productive sales agents/Brokers.
• Conducting training on company products, processes, sales and soft skills to achieve results.
• Conduct Field Training with direct sales team members to ensure hands on approach to sales
• Conduct performance management, maintain monthly performance records and supervision Tied and Independent agents to drive sales across all product lines and set targets.
• Manage sales funnel and ensure high hit ratio
• Provide one-to-one coaching, mentoring and motivation to members of their teams and ensure that they effectively implement strategies and agreed action plans.
• Market segmentation and opening of markets for the sales team to secure business.
• Meeting the set persistency levels of general business and retention targets for other lines of business.
• Providing effective customer service to both prospective and existing customers Preparing sales and other management reports as required from time to time Deliver on performance requirements as defined in the unit key deliverables in alignment to the Branch key deliverables.

KEY PERFORMANCE MEASURES:

• New business & Retention, Recruitment & Training
• People Management and performance management as prescribed in the contractual agreement.

KNOWLEDGE AND EXPERIENCE (Qualifications)

• A business-related degree is a minimum requirement or its equivalent
• Minimum 3 years' experience in General business unit management.
• Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK or CIM will be an added advantage.
• Excellent leadership, communication and interpersonal skills
• Above average computer skills.

SKILLS AND COMPETENCIES.

• Customer Oriented Interpersonal skills
• Team player
• Problem solving
• Creative thinking
• Planning & organizational skills
• Dependability
• Ethical
• Confidence
• Tactical
• Innovation
• Analytical thinking
• Keen to details.

JOB PURPOSE:

The unit Manager will be responsible for providing overall leadership to a group of direct sale team as prescribed in Pacis to ensure key performance deliverables for the unit are met.

KEY RESPONSIBILITIES:

• Sales planning that achieves the set goals and objectives.
• Selling of general Insurance and other company products as targets prescribe.
• Quality recruitment, selection, and retention of productive sales agents Conducting trainings on company products, processes, sales and soft skills to achieve results.
• Conduct Field Training with direct sales team members to ensure hands on approach to sales
• Conduct performance management, maintain monthly performance records and supervision Tied agents to drive sales across all product lines and set targets.
• Manage sales funnel and ensure high hit ratio
• Provide one-to-one coaching, mentoring and motivation to members of their teams and ensure that they effectively implement strategies and agreed action plans.
• Market segmentation and opening of markets for the sales team to secure business.
• Meeting the set persistency levels of general business and retention targets for other lines of business.
• Providing effective customer service to both prospective and existing customers Preparing sales and other management reports as required from time to time Deliver on performance requirements as defined in the unit key deliverables in alignment to the Branch key deliverables.

KEY PERFORMANCE MEASURES.

• New business & Retention
• Recruitment & Training
• People Management and performance management as prescribed in the contractual agreement.

KNOWLEDGE AND EXPERIENCE (Qualifications)
Minimum Academic Qualifications:

• A business-related degree is a minimum requirement or its equivalent.

Professional Qualifications:

• Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK or CIM will be an added advantage.

Experience:

• Minimum 3 years' experience in General business unit management.

SKILLS AND COMPETENCIES.

• Excellent leadership, communication and interpersonal skills. Above average computer skills. Strategic perspective.

JOB PURPOSE:

The Jobholder is primarily responsible for growth of the Banc assurance insurance book by bringing in new business and sustaining existing business in line with the company’s strategic plans. The Jobholder will also be required to grow business along some key relationships in the Broker channel as will be guided by the line manager.

PRINCIPAL ACCOUNTABILITIES:

• Grow the Banc assurance insurance book by bringing in new business as per the set targets.
• Collect market intelligence in regards to insurance products and relay the same to the relevant parties.
• Create a working relationship with the key contacts in the banks and grow business to meet the set targets through establishing and initiating more schemes with new banks.
• Organize training in insurance products for the staff of the banks.
• Suggest new/emerging products/marketing channels for products/service distribution.
• Obtain the correct and full details of the risk for quotation purposes and apply suitable rates.
• Submit quotation for approval/signing to Supervisor/Asst. Manager or Manager and delivered on time.
• Ensure all necessary documentation (Proposal/endorsements) required by banks are availed on time.
• Ensure renewal notices for various schemes are given on time and followed.
• Have a rapport with some key brokers and assist in getting new business from the broker relationships.
• Any other duty assigned from time to time by the Line Manager.

KNOWLEDGE AND EXPERIENCE (Qualifications)

Minimum Academic Qualifications:

• Bachelor’s degree in commerce/business

Professional Qualifications:

• Diploma in Insurance (AIIK or ACII) or progress towards the same.
• Knowledge of a broad range of Insurance products

Experience:

• 3 years’ experience in sales, preferably in Bancassurance/Broker Channels

SKILLS AND COMPETENCIES.

• Analytical thinking.
• Ability to collate data, information and make informative observations.
• Strategic perspective.
• Flexibility.
• Customer service orientation.
• Understanding of financial/investment markets.
• Team player.
• Creative Thinking.
• Inter-personal skills.
• Basic Financial literacy-IFRS 9 and 17 Basic Understanding.

PURPOSE OF THE JOB

The unit Manager will be responsible for providing overall leadership to a group of Direct sale team as prescribed in Pacis to ensure key performance deliverables for the unit are met.

KEY RESPONSIBILITIES

• Sales planning that achieves the set goals and objectives.
•  Selling of general Insurance and other company products as targets prescribe.
•  Quality recruitment, selection, and retention of productive sales agents
•  Conducting training on company products, processes, sales, and soft skills to achieve results.
•  Conduct Field Training with direct sales team members to ensure a hands-on approach to sales.
•  Conduct performance management, maintain monthly performance records and supervision Tied agents to drive sales across all product lines and set targets.
•  Manage sales funnel and ensure high hit ratio.
•  Provide one-to-one coaching, mentoring and motivation to members of their teams and ensure that they effectively implement strategies and agreed action plans.
•  Market segmentation and opening of markets for the sales team to secure business.
•  Meeting the set persistency levels of general business and retention targets for other lines of business.
•  Providing effective customer service to both prospective and existing customers
• Preparing sales and other management reports as required from time to time.
• Deliver performance requirements as defined in the unit key deliverables in alignment to the Branch keydeliverables.

Key Performance Measures

• New business & Retention,
• Recruitment & Training
• People Management and performance management as prescribed in the contractual agreement.

KNOWLEDGE AND EXPERIENCE

Qualifications:

•  A business-related degree is a minimum requirement or its equivalent.
•  Minimum 3 years’ experience in General business unit management.
•  Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK or CIM will be an added advantage.
•  Excellent leadership, communication, and interpersonal skills
•  Above average computer skills.

OBJECTIVES

New Business

Retention

•  Ensure retention levels for the unit are maintained at 90%
•  Ensure service levels maintained as per company’s agreed TAT’s.

Recruitment

•  Ensure continuous quality recruitment based on need basis, selection, and retention.

Training and development and performance management

•  Conducting training on company products, processes, sales, and soft skills to achieve results on a weekly basis as guided by Pacis intermediary training framework.
•  Maintain records of all training conducted.
•  Hold physical weekly sales meetings to monitor performance and motivate the team.
•  Maintain attendance reports of all meetings conducted.

Method of Application

Applications with a detailed CV, indicating your telephone contacts with names and addresses of three referees should be emailed to [email protected] not later than Monday 30th October 2023.
 

PURPOSE OF THE JOB

• Collaborate with medical clients, intermediaries, and medical service providers to facilitate access to quality, timely, effective, and cost-efficient healthcare services with the aim of achieving business growth, profitability, and customer retention.
• Improve management and outcome of specified medical condition while containing cost for clients with newly diagnosed or long-standing medical conditions.
• Client retention and satisfaction through promotion of self-management of medical condition and involvement in their care.
• To achieve desired health outcomes and enhance quality of care for clients with specified chronic conditions.

KEY RESPONSIBILITIES

Care Management

• Pre-authorize admission, discharges, scheduled and emergency medical cases, issue timely responses as per policy benefits and company guidelines.
• Review patient’s history and records to determine cause of disease and assess if treatment correlates with the diagnosis and applicable benefits.
• Coordinate local and international emergency evacuations, referrals, and transfers
• Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration) and ensure their compliance.
• Negotiate doctors’ and hospital bills and charges in view of reducing the cost of care before or during admissions.
• Visit patients admitted within Nairobi and follow up the ones admitted outside Nairobi.
• Follow through and resolve escalated customers and provider queries and complains in time and advisethem on outcome and the details of the medical product.

Chronic Disease Management

• Early identification and assessment of members through periodic claims analysis for admittance / enrolment into the chronic disease management program
• In conjunction with the Physician, proactively manage chronically ill members with the objective of improving quality outcomes and containing costs
• Apply case management concepts, principles, and strategies in the development of an individualized case plan that addresses the member’s needs
• Conducts regular discussions and updates with the member’s primary care physicians regarding the status and/or management of a particular member
• Develop new programs as appropriate to reduce admissions for acute and chronic members and assist with decreasing their lengths of stay
• In conjunction with the Physician, develops alternative healthcare methods that promote the provision of cost-effective healthcare and the preservation of the member benefits.
• In coordination with provider relations, recruit healthcare providers and negotiate favourable wellness packages for members.
• Prepare a drug formulary that is cost effective and ensures quality outcomes for our clients

Wellness and Medical Advisory

• Coordinate member education, health talks, medical camps and other preventive care programs for members.
• Identify and enroll members on the drug delivery program and in coordination with the healthcare providers ensure seamless delivery of the medication. Assist in scheme performance reviews and give recommendations with the aim of reducing the loss ratios.
• Carry out risk assessment on members’ pre-joining medicals in coordination with the underwriting team and advise on appropriate measures.

Customer Service

•  Weekly, Monthly, and quarterly engagement with members through educative health articles and nuggets, preventive and curative care tips.
• Conduct Post discharge follow-up calls for members to enhance customer service
• Handle and resolve escalated customer service complaints from team members within 24 hours and escalate complex cases to the Manager

KNOWLEDGE AND EXPERIENCE
Academic Qualifications

•  Bachelor’s degree Nursing/ Diploma in Nursing

Professional Qualifications

•  Nursing Council of Kenya
•  AIIK

Experience:

•  Four years’ experience in health insurance

Knowledge

•  Understanding of insurance industry

SKILLS AND COMPETENCIES

•  Excellent communication and Interpersonal Skills.
•  Problem Solving
•  Empathy
•  Decision Making
•  Negotiation Skills
•  Ethical
•  Team Player
•  Keen to detail
•  Planning & Organization Skills
•  Customer Oriented
•  Stakeholder management
•  Dependability

PURPOSE OF THE JOB:

The unit Manager will be responsible for providing overall leadership to a group of Direct sale team as prescribed in Pacis to ensure key performance deliverables for the unit are met within the Faith-based channel.

KEY RESPONSIBILITIES:

• Sales planning that achieves the set goals and objectives.
• Selling of General Insurance and other company products as targets prescribe.
• Quality recruitment, selection, and retention of productive sales agents
• Conducting trainings on company products, processes, sales, and soft skills to achieve results.
• Conduct Field Training with direct sales team members to ensure a hands-on approach to sales
• Conduct performance management, maintain monthly performance records, and supervise Tied agents to drive sales across all product lines and set targets.
• Manage sales funnel and ensure a high hit ratio
• Provide one-to-one coaching, mentoring, and motivation to members of their teams and ensure that they effectively implement strategies and agreed on action plans.
• Market segmentation and opening of markets for the sales team to secure business.
• Meeting the set persistency levels of general business and retention targets for other lines of business.
• Providing effective customer service to both prospective and existing customers
• Preparing sales and other management reports as required from time to time
• Deliver performance requirements as defined in the unit key deliverables in alignment with the Faith-based section key deliverables.

Key Performance Measures:

• New business & Retention
• Recruitment & Training
• People Management and performance management as prescribed in the contractual agreement.

QUALIFICATIONS:

• A business-related degree is a minimum requirement or its equivalent
• Minimum 3 years experience in General business unit management.
• Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK, or CIM will be an added advantage.
• Excellent leadership, communication, and interpersonal skills
• Above-average computer skills.

PURPOSE OF THE JOB:

The unit Manager will be responsible for providing overall leadership to a group of Direct sale team as prescribed in Pacis to ensure key performance deliverables for the unit are met within the Faith-based channel.

KEY RESPONSIBILITIES:

• Sales planning that achieves the set goals and objectives.
• Selling of General Insurance and other company products as targets prescribe.
• Quality recruitment, selection, and retention of productive sales agents
• Conducting trainings on company products, processes, sales, and soft skills to achieve results.
• Conduct Field Training with direct sales team members to ensure a hands-on approach to sales
• Conduct performance management, maintain monthly performance records, and supervise Tied agents to drive sales across all product lines and set targets.
• Manage sales funnel and ensure a high hit ratio
• Provide one-to-one coaching, mentoring, and motivation to members of their teams and ensure that they effectively implement strategies and agreed on action plans.
• Market segmentation and opening of markets for the sales team to secure business.
• Meeting the set persistency levels of general business and retention targets for other lines of business.
• Providing effective customer service to both prospective and existing customers
• Preparing sales and other management reports as required from time to time
• Deliver performance requirements as defined in the unit key deliverables in alignment with the Faith-based section key deliverables.

Key Performance Measures:

• New business & Retention
• Recruitment & Training
• People Management and performance management as prescribed in the contractual agreement.

QUALIFICATIONS:

• A business-related degree is a minimum requirement or its equivalent
• Minimum 3 years experience in General business unit management.
• Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK, or CIM will be an added advantage.
• Excellent leadership, communication, and interpersonal skills
• Above-average computer skills.

PURPOSE OF THE JOB:

The unit Manager will be responsible for providing overall leadership to a group of Direct sale team as prescribed in Pacis to ensure key performance deliverables for the unit are met within the Faith-based channel.

KEY RESPONSIBILITIES:

• Sales planning that achieves the set goals and objectives.
• Selling of General Insurance and other company products as targets prescribe.
• Quality recruitment, selection, and retention of productive sales agents
• Conducting trainings on company products, processes, sales, and soft skills to achieve results.
• Conduct Field Training with direct sales team members to ensure a hands-on approach to sales
• Conduct performance management, maintain monthly performance records, and supervise Tied agents to drive sales across all product lines and set targets.
• Manage sales funnel and ensure a high hit ratio
• Provide one-to-one coaching, mentoring, and motivation to members of their teams and ensure that they effectively implement strategies and agreed on action plans.
• Market segmentation and opening of markets for the sales team to secure business.
• Meeting the set persistency levels of general business and retention targets for other lines of business.
• Providing effective customer service to both prospective and existing customers
• Preparing sales and other management reports as required from time to time
• Deliver performance requirements as defined in the unit key deliverables in alignment with the Faith-based section key deliverables.

Key Performance Measures:

• New business & Retention
• Recruitment & Training
• People Management and performance management as prescribed in the contractual agreement.

QUALIFICATIONS:

• A business-related degree is a minimum requirement or its equivalent
• Minimum 3 years experience in General business unit management.
• Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK, or CIM will be an added advantage.
• Excellent leadership, communication, and interpersonal skills
• Above-average computer skills.

PURPOSE OF THE JOB:

The unit Manager will be responsible for providing overall leadership to a group of Direct sale team as prescribed in Pacis to ensure key performance deliverables for the unit are met within the Faith-based channel.

KEY RESPONSIBILITIES:

• Sales planning that achieves the set goals and objectives.
• Selling of General Insurance and other company products as targets prescribe.
• Quality recruitment, selection, and retention of productive sales agents
• Conducting trainings on company products, processes, sales, and soft skills to achieve results.
• Conduct Field Training with direct sales team members to ensure a hands-on approach to sales
• Conduct performance management, maintain monthly performance records, and supervise Tied agents to drive sales across all product lines and set targets.
• Manage sales funnel and ensure a high hit ratio
• Provide one-to-one coaching, mentoring, and motivation to members of their teams and ensure that they effectively implement strategies and agreed on action plans.
• Market segmentation and opening of markets for the sales team to secure business.
• Meeting the set persistency levels of general business and retention targets for other lines of business.
• Providing effective customer service to both prospective and existing customers
• Preparing sales and other management reports as required from time to time
• Deliver performance requirements as defined in the unit key deliverables in alignment with the Faith-based section key deliverables.

Key Performance Measures:

• New business & Retention
• Recruitment & Training
• People Management and performance management as prescribed in the contractual agreement.

QUALIFICATIONS:

• A business-related degree is a minimum requirement or its equivalent
• Minimum 3 years experience in General business unit management.
• Relevant professional qualifications in COP. However, certification or proof of study in ACII, AIIK, or CIM will be an added advantage.
• Excellent leadership, communication, and interpersonal skills
• Above-average computer skills.