Mwananchi credit Careers

Job Summary

• Provide legal counsel including litigation, legal actions, and loan recovery procedures.
• Supervise the preparation and assessment of legal documentation.
• Advise on regulatory and legal requirements to enhance compliance.
• Support the implementation of legal procedures and policies.
• Liaise with external stakeholders, including legal counsel, regulatory organizations, and other institutions.
• Facilitate training sessions on legal matters and collaborate with departments.

Desired Skills:

• Solid understanding of microfinance operations financial services
• Competency in legal research tools and case management software
• Problem-solving and negotiation skills
• Comprehensive understanding of financial, debt recovery and consumer protection laws
• Excellent interpersonal skills
• Leadership and team management

Qualifications

• A law degree (LLB) from an accredited university. A Master’s degree in law is preferred. 
• Postgraduate Diploma in Law.
• Minimum 5 years’ post-admission experience in litigation, debt recovery, and relevant laws.
• Strong litigation experience in handling high-volume legal cases, revolving around debt collection. 
• Experience in banking and related financial services is required.

Job Summary

• Reduction in the Non-Performing Loan book as per the set targets.
• Manage the entire products’ portfolio to mitigate losses.
• Evaluate the debt collection cycle and track all arrears.
• Timely and effective implementation of the collections matrix.
• Prepare reports for all units and follow up to facilitate full repayment.
• Champion the collections and recoveries policies and prepare requisite reports.

Desired Skills:

• Proactive and assertive
• Analytical and innovative
• Knowledgeable on financial services
• Negotiation skills

Qualifications

• A bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 5 years’ experience in debt recovery and credit management in leadership positions.
• Certification in Credit Management and Debt recovery is an added advantage.
• Experience in the Microfinance industry preferred.

Job Summary

As a Check-Off Loan Team Leader, you'll lead a team of specialists in promoting and managing our loan products. Your focus will be on driving sales, ensuring compliance, and optimizing customer experiences. Your leadership and industry expertise will contribute to our business success and customer satisfaction.

Responsibilities

• To recruit train, supervise organize and guide a highly motivated marketers team.
• To meet production targets on sales and, recruitment.
• To sell the company's products in your region
• To devise strategies and techniques necessary to achieve sales targets.
• To perform any other duties that may lead to the growth of the company

Qualifications

• Proven experience working as a sales agent
• The ability to work in a fast-paced environment.
• Excellent organizational and consultative sales skills.
• Effective communication skills.

Marketers' aim is to provide products and services to clients and negotiate contracts that maximize profits.

The primary role is to sell Mwananchi credit products to retail and corporate customers. Their services include selling of logbook products,check-off, title deed, cheque discounting, Trade finance, Import finance etc.

To succeed in this role, marketers need a well-developed understanding of local economic problems, local practices, and significant economic trends.

Responsibilities

• Profiling and identifying leads
• Providing quality customer service
• Selling Mwnananchi products and services
• Planning and implementing selling strategies
• Sales executives must be able to think critically and have a creative approach to problem-solving. Locating a sales executive with such inclinations is like finding a needle in a haystack.

JOB PURPOSE:

The Head of Recovery and Collections is responsible for collections operations process from intake until recovery as per the collections strategy of the business. The role is accountable for providing strategic direction and guidance on a diverse range of complex collection and recovery activities.

The incumbent is responsible for overall direction, delivering business objectives and people management of the Collections Department.

Essential Duties & Responsibilities include but not limited to the following:

1. Develop and implement recovery strategies and action plans for each non- performing loans.
2. Reduction of non- performing debts through aggressive recoveries and viable restructuring options.
3. Full compliance with Credit policies. Achieving collections targets.
4. Supervise and manage Portfolio Officers performance to maximize on collections for optimum performance.
5. Minimize recovery costs through vetting of invoices and upfront fees negotiations.
6. Coach, guide and motivate staff to enhance efficiency and productivity.
7. Correspondence with both external and internal customers on debt collection and recoveries.
8. Meetings with the debtors and service providers, including official visits to their operations.
9. Monitor debtors’ compliance with the agreed settlement arrangements.
10. Control delinquent loan payments and recovery of non-performing loans.
11. Analyze clients’ financial situations and negotiate loan repayment arrangements.
12. Make recommendations to management, when appropriate, for stronger collection actions including repossession of security.
13. Giving a detailed report on accounts collected on daily, mid-month and monthly basis.
14. Maintain accurate records, files, and reports on all collection activity.
15. Inform management on the trends in loan disbursements that contribute to delinquency.
16. Contact clients whose loans are almost due to prepare them to honour the instalments.
17. Ensure all cheques which are due for banking are duly banked and follow up on bounced cheques.
18. Ensure all penalties arising from late repayments are followed up and collected.
19. Ensure all demand letters are issued timely and clients informed on the way forward.
20. Adhere to the set policy on loan recoveries and collections.
21. Perform any other related function as assigned to by the management from time to time.

Knowledge/Skills/Experience:

• A good manager with finance qualification. Knowledge of legal practice a plus
• Numerically savvy, able to work with data, perform analysis and communicate result.
• Excellent analytical skills, quantitative and qualitative.
• Experience of working in a commercial debt recovery environment would be an advantage
• Proficiency and good IT skills and knowledge are essential
• Judgement to balance commercial debt recovery and compliance risks to achieve positive outcomes
• Maintains the highest professional standards
• Ability to build supportive relationships with everyone across the firm
• Excellent communication and leadership skills with an ability to influence at all levels
• Excellent organizational skills
• Able to multi-task, manage time effectively and keep calm under pressure

Responsibilities

• Recruit, retain, maintain your team in Logbook Loan Sales and help them grow, make money and have fun
• Be resourceful and maintain an organized environment.
• Motivate your sales team effectively

Qualifications

• Logbook loan Sales experience for at least 2 years or more as a Team Leader or Sales representative
• Excellent verbal and written communication skills

Job Description/Requirements

Reporting To: General Manager
People reporting to BM: TL, Pos, Super Agents, Front Office Officer, Office Assistant, BDM/BDO, Tele sales

Specific Duties & Responsibilities:

Branch Management
•    Lead and direct the development and implementation of the branch’s strategic plan and budgets
•    Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets
•    To lead any branch projects ( Process changes, sales… etc.) and support the launch of new products
•    Responsible for the smooth running of the branch by planning branch activities.
•    Responsible for preparation and submission of daily, weekly and monthly reports to management.
•    Ensure client's files are in safe custody and Ensure safe custody of branch assets
•    Ensure branch Office management affair (office arrangement, security)
•    Responsible for supervision of MCL activities in the Branch to ensure that they are carried out in accordance with the laid down procedures and policies.

Relationship Management
•    Meet regularly with the branch customers including important/ high net worth customers in order to assist in the growth of business.
•    Promote high level of customer service culture among the branch staffs for potential acquisitions.
•    Maintain sound relationships with all new clients and maintain business relationship with all existing clients to increase retention rate.
•    Monitor continuously customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the retention rate and to ensure high customer satisfaction.

Marketing and Disbursement
•    Achieve branch target per month set targets.
•    Proactively market and generate business through Individual and SME client recruitment on disbursement.
•    Stimulate branch growth through marketing of Mwananchi’s products and recruitment of new clients. Cross sell all products and services to both existing and potential clients.
•    Ensure all data is properly keyed into the system on time.
•    Monitor loan approvals and the loan status of the branch, i.e. disbursements, repayments and appraisals.
•    Responsible for loan appraisals and recommendations as per policy.

Risk Management and Compliance
•    Delinquency management in view of maintaining portfolio quality at acceptable levels. Monitor the portfolio quality on daily basis and proactively institute remedial actions.
•    Oversee credit risk framework, implement credit strategies, policies and procedures in line with the Mwanachi’s corporate strategy and ensure compliance.
•    Maintain high quality portfolio by ensuring on time payments of loans and being zero tolerant to arrears.
•    Initiate repossession through head of debt recovery.
•    In charge of moto vehicle auction.
•    Vet loans on compliance and approve at a branch level

Human Capital
•    Responsible for supervision of the branch staff.
•    Responsible for recruitment of branch staff in liaison with HR department.
•    Ensure staff members in the branch are well acquainted, and adhere to the company policies and procedures.
•    Train and supervise Team Leaders and their Marketing Executive, Ensure proper time management, Motivate, inspire, coach and develop branch staff to achieve set goals.
•    Steer the Branch into high level performance standards through proper supervision of staff and maintenance of a healthy loan portfolio.

Legal Issues
•    Record statements with the lawyer for any upcoming court case
•    Prepare affidavits for court sessions
•    Attend court sessions and witnessing

Any other duty assigned to you by Management.

Job Description/Requirements

Reporting To: General Manager
People reporting to BM: TL, Pos, Super Agents, Front Office Officer, Office Assistant, BDM/BDO, Tele sales

Specific Duties & Responsibilities:

Branch Management
•    Lead and direct the development and implementation of the branch’s strategic plan and budgets
•    Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets
•    To lead any branch projects ( Process changes, sales… etc.) and support the launch of new products
•    Responsible for the smooth running of the branch by planning branch activities.
•    Responsible for preparation and submission of daily, weekly and monthly reports to management.
•    Ensure client's files are in safe custody and Ensure safe custody of branch assets
•    Ensure branch Office management affair (office arrangement, security)
•    Responsible for supervision of MCL activities in the Branch to ensure that they are carried out in accordance with the laid down procedures and policies.

Relationship Management
•    Meet regularly with the branch customers including important/ high net worth customers in order to assist in the growth of business.
•    Promote high level of customer service culture among the branch staffs for potential acquisitions.
•    Maintain sound relationships with all new clients and maintain business relationship with all existing clients to increase retention rate.
•    Monitor continuously customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the retention rate and to ensure high customer satisfaction.

Marketing and Disbursement
•    Achieve branch target per month set targets.
•    Proactively market and generate business through Individual and SME client recruitment on disbursement.
•    Stimulate branch growth through marketing of Mwananchi’s products and recruitment of new clients. Cross sell all products and services to both existing and potential clients.
•    Ensure all data is properly keyed into the system on time.
•    Monitor loan approvals and the loan status of the branch, i.e. disbursements, repayments and appraisals.
•    Responsible for loan appraisals and recommendations as per policy.

Risk Management and Compliance
•    Delinquency management in view of maintaining portfolio quality at acceptable levels. Monitor the portfolio quality on daily basis and proactively institute remedial actions.
•    Oversee credit risk framework, implement credit strategies, policies and procedures in line with the Mwanachi’s corporate strategy and ensure compliance.
•    Maintain high quality portfolio by ensuring on time payments of loans and being zero tolerant to arrears.
•    Initiate repossession through head of debt recovery.
•    In charge of moto vehicle auction.
•    Vet loans on compliance and approve at a branch level

Human Capital
•    Responsible for supervision of the branch staff.
•    Responsible for recruitment of branch staff in liaison with HR department.
•    Ensure staff members in the branch are well acquainted, and adhere to the company policies and procedures.
•    Train and supervise Team Leaders and their Marketing Executive, Ensure proper time management, Motivate, inspire, coach and develop branch staff to achieve set goals.
•    Steer the Branch into high level performance standards through proper supervision of staff and maintenance of a healthy loan portfolio.

Legal Issues
•    Record statements with the lawyer for any upcoming court case
•    Prepare affidavits for court sessions
•    Attend court sessions and witnessing

Any other duty assigned to you by Management.

Job Description/Requirements

Reporting To: General Manager
People reporting to BM: TL, Pos, Super Agents, Front Office Officer, Office Assistant, BDM/BDO, Tele sales

Specific Duties & Responsibilities:

Branch Management
•    Lead and direct the development and implementation of the branch’s strategic plan and budgets
•    Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets
•    To lead any branch projects ( Process changes, sales… etc.) and support the launch of new products
•    Responsible for the smooth running of the branch by planning branch activities.
•    Responsible for preparation and submission of daily, weekly and monthly reports to management.
•    Ensure client's files are in safe custody and Ensure safe custody of branch assets
•    Ensure branch Office management affair (office arrangement, security)
•    Responsible for supervision of MCL activities in the Branch to ensure that they are carried out in accordance with the laid down procedures and policies.

Relationship Management
•    Meet regularly with the branch customers including important/ high net worth customers in order to assist in the growth of business.
•    Promote high level of customer service culture among the branch staffs for potential acquisitions.
•    Maintain sound relationships with all new clients and maintain business relationship with all existing clients to increase retention rate.
•    Monitor continuously customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the retention rate and to ensure high customer satisfaction.

Marketing and Disbursement
•    Achieve branch target per month set targets.
•    Proactively market and generate business through Individual and SME client recruitment on disbursement.
•    Stimulate branch growth through marketing of Mwananchi’s products and recruitment of new clients. Cross sell all products and services to both existing and potential clients.
•    Ensure all data is properly keyed into the system on time.
•    Monitor loan approvals and the loan status of the branch, i.e. disbursements, repayments and appraisals.
•    Responsible for loan appraisals and recommendations as per policy.

Risk Management and Compliance
•    Delinquency management in view of maintaining portfolio quality at acceptable levels. Monitor the portfolio quality on daily basis and proactively institute remedial actions.
•    Oversee credit risk framework, implement credit strategies, policies and procedures in line with the Mwanachi’s corporate strategy and ensure compliance.
•    Maintain high quality portfolio by ensuring on time payments of loans and being zero tolerant to arrears.
•    Initiate repossession through head of debt recovery.
•    In charge of moto vehicle auction.
•    Vet loans on compliance and approve at a branch level

Human Capital
•    Responsible for supervision of the branch staff.
•    Responsible for recruitment of branch staff in liaison with HR department.
•    Ensure staff members in the branch are well acquainted, and adhere to the company policies and procedures.
•    Train and supervise Team Leaders and their Marketing Executive, Ensure proper time management, Motivate, inspire, coach and develop branch staff to achieve set goals.
•    Steer the Branch into high level performance standards through proper supervision of staff and maintenance of a healthy loan portfolio.

Legal Issues
•    Record statements with the lawyer for any upcoming court case
•    Prepare affidavits for court sessions
•    Attend court sessions and witnessing

Any other duty assigned to you by Management.