Marie Stopes Careers

ABOUT THE ROLE

• Marie Stopes Kenya is an NGO registered in Kenya as a local implementing partner of MSI Reproductive Choices, a UK charity. We deliver quality sexual and reproductive healthcare, family planning and other women’s health services to millions of the world's poorest and most vulnerable women. We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.
• Reporting to and working with the Center Manager, the Maternity Nurse Service Provider’s main role is to ensure provision of delivery services, nursing care and treatment for all clients at our MSK CEmONC Centre, documenting all care activities provided to clients, maintain confidentiality of patients’ records and maintain care of all commodities within the facility.
•  It is the responsibility of this role is to further our goal of MAKING CHOICE POSSIBLE for every Kenyan. 
• The post holder commits to and is held accountable to Marie Stopes International global core values:
  • mission driven
  • customer focused
  • results orientated
  • pioneering
  • sustainable
  • people centered

Maternity/In-patient activities:

• Conduct normal deliveries and assess clients at all stages of delivery.
• Makes recommendations for caesarean section.
• Perform minor procedures on patients as required such as urinary catheterization, suturing of small tares, lacerations and episiotomies.
• Do ward rounds with the head nurse and /or doctor and ensure all treatment is administered to patients.
• Ensure the emergency tray is up to date and the daily checklist is duly filled and any replenishments done immediately.
• Ensure all patient records are duly filled in the electronic health record and necessary receipts issued, ensure a daily hand-over of ward/in-patient clients has taken place and the report is handed over to the Centre Manager daily.
• Ensure the implementation and continuity of antenatal and postnatal care, family planning, emergency obstetrical and neonatal care in accordance with MoH Reproductive Care Package of Activities and reinforce the implementation of standardized protocols.
• Properly follow up of all new-born babies from delivery until discharge, informing mothers and relatives about importance of breast feeding, vaccination and possible complications resulting from harmful traditional practices

Provision of quality client care:

• Report all major and minor incidents within 24 hours.
• Conduct follow up and report all complications, incidences in writing within or before the end of current duty.
• Undertake root cause analysis of incidences and develop action plans, ensuring that this leads to change in practice.
• Establish and maintain effective communication with clients, relatives and team members to contribute to the active resolution of potentially complex situations, complaints and issues.
• To provide comprehensive client counselling on reproductive health, contraceptive options and other services.
• To ensure that all clients are treated with sensitivity, respect, and consideration. If complaints are raised, to be able to effectively manage and resolve them and to promptly refer to the Centre Manager if the client complaint continues or is of a serious magnitude.
• To maintain the highest possible standard of client care by providing quality care to all clients.
• To implement a smooth, efficient client flow to minimise client waiting times.
• To monitor and evaluate client care continuously and recommend improvements as necessary.
• To provide accurate information to clients, and their families where required, to enable clients to make informed decision about their reproductive & sexual health.
• Comply with overall quality inputs into service delivery points.  Includes running full out-patient clinic and provision of surgical procedures as needed.
• Proper use of medical equipment and supplies and for notifying the Centre Manager of repairs, maintenance or replacements of equipment and instruments.
• In collaboration with the Centre Manager and Medical Officer, ensure that the centre complies with MSK policies and protocols for vocal local, infection prevention and emergency preparedness (including resuscitation). 

Budgetary control, maintain record keeping, reporting and performance management

Activities include:

• To ensure sufficient supplies are available to provide services without disruption and that stock is dispensed and counted accurately; stock cards are updated continuously and waste and spoilage of stock (i.e. expired stock) and stock outs are minimised.
• To ensure accurate client records are maintained in HER.
• To ensure all client information is kept confidential at all times and stored appropriately.
• To analyse activity trends and ensure performance targets are achieved, pro-actively identifying and implementing opportunities for improvements.
• To assist in the collection of client feedback data.

Technical and quality clinical service provision

Activities include:

• To provide all of the following clinical services to a consistently high standard and in accordance with clinical guidelines and protocols:
• All methods of short and long-term contraceptive methods, including injections, implants and IUDs.
• Removal of implants and IUDs where required.
• Running full out-patient clinic and provision of surgical procedures as needed.
• Assistance with tubal ligation and vasectomy procedures.
• Cervical screening, STI screening and treatment and VCT.
• To conduct weekly checking of essential equipment, promptly inform the Centre Manager of their current status, and following up repairs or maintenance as required.
• To carry out all nursing procedures (as laid down in the procedure manual).
• To maintain high standards of cleanliness and infection control measures.
• To ensure instruments are appropriately sterilised and stored in compliance with infection control protocols.
• To order medical supplies and consumables in good time to avoid shortage.
• To ensure proper storage of medical supplies.
• To support clients through the provision of vocal local techniques during procedures.
• To attend clinical training and supervision as required.
• To promote and ensure proper use of the Electronic Health Records (EHR).
• To support new team members in their induction & orientation and assist with training as required.

Participate in promotional and marketing activities

Activities include:

• To fully participate in planned demand generation activities including educational and awareness-raising events with clients, community members and other stakeholders.
• To positively promote Marie Stopes Kenya as a leading, quality provider of reproductive & sexual health services.

REQUIREMENTS

• Diploma in Nursing from a recognised medical training college.
• Bachelor’s in nursing will be an added advantage.
• Registered by the Nursing Council of Kenya.
• Minimum 2 years post training working experience.
• Served as a locum with MSK for a minimum of 6 months.
• Has been competency assessed by MSK MDT team.

Skills

• High regard for confidentiality
• Excellent communicator – both written and spoken.
• Commitment to excellent client care and the delivery of client-focused services.
• High level of attention to detail.
• Knowledge of professional nursing theory and midwifery practice to evaluate and give patient care.
• Knowledge of organizational policies, regulations and procedures to administer patient care.
• Knowledge of medical equipment and instruments to administer patient care.
• Skills in preparing and maintaining records, writing reports and responding to both oral and written enquiries.
• Skill in establishing and maintaining effective working relationships with patients, medical and clinic staff and the public.
• The ability to react calmly and effectively in emergency situations.
• The ability to interpret, adapt and apply guidelines and procedures.
• Excellent computer use skills.
• High level of professionalism and management of clients
• Team player who accepts constructive criticism and is comfortable with giving constructive criticism.
• Ability to remain calm under pressure
• Ability to work flexibly to meet service needs

About the Role

• You will line manage Regional Financial Managers, to ensure high quality, disciplined and supportive financial structure is in place to support all programmes under MSI Africa. You will also be responsible for managing the Regional Finance Teams and coordinating with the Senior Africa, Director and Africa, Director Deputy to ensure strong financial oversight of country programmes. Moreover, you will develop and implement the necessary strategy to ensure standardization, simplification and compliance across MSI Africa operations.
• Working closely with the MSI Senior Director, Africa you will have significant internal and external facing responsibilities ranging from ensuring compliance with MSI’s financial internal standards to representing MSI financial systems vis-a-via donors and strategic stakeholders.

About You

• We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.

To perform this role, it is essential that you have the following skills:

• Effective interpersonal skills, with the ability to lead, motivate and guide finance leadership across the continent and in regional support structure.
• SUN accounts (ideally), Vision XL and Excel skills
• Highly motivated with the ability to motivate and develop the skills of the team and inspire individuals and teams through situational leadership and by providing clear direction

To perform this role, it is essential that you have the following experience:

• 5 – 10 years proven experience of financial leadership within a complex, multi-regional business
• Experience of developing and successfully implementing different financial strategies, with demonstrable push to implement a standardization and simplification across a complex business.
• Experience of communicating a range of complex issues with the ability to convey an inspiring vision.
• An understanding of major policies/ issues that arise when implementing in Africa, strong knowledge of good business practices
• An international mind-set, with an understanding of social businesses, together with an appreciation for cultural differences
• Experience in working with social business preferably in a developing country.
• Experience in producing, delivering and presenting meaningful financial analysis and recommend appropriate actions to enhance organizational performance
• Experience in initiating, developing and maintaining relationships with their staff, peers and external stakeholders at a senior level
• Knowledge and experience of the region
• Demonstrable ability to communicate effectively both orally and in writing, including with people who do not have a background in finance

Formal education/qualification

• Qualified accountant
• Degree-educated or equivalent
• Relevant post-graduate qualification e.g. MBA, MSc, MA (desirable)
• Knowledge of English (Required)
• French language knowledge preferred but not essential

Personal Attributes:

• We seek exceptional individuals who are aligned to MSI’s mission and entrepreneurial mindset. You must be a strong communicator, self-motivated and solutions-seeking, committed to driving social change in an environment that measures sustainable results and impact at an individual and global level. You must be able to work effectively with and across diverse teams and be comfortable with ambiguity.

For this role, we’re looking for an individual who is:

• Energetic, driven and an unwavering commitment for MSI’s mission, with the ability to push boundaries, and make tough decisions and challenge others in line with our mission
• Passionate about system and process improvements to consistently meet and exceed expectations, putting the clients at the centre of everything, and ensuring we deliver high quality, high impact services that meet their individual needs
• Able to work as part of a team, providing support and flexibility to colleagues, demonstrating fairness, understanding and respect for all people and cultures
• Commercially minded, understands the levers for profitability for success within the marketplace. Focuses on results, ensuring long term sustainability and increased impact
• Takes accountability for the decisions made and the behaviours demonstrated
• Aware of the emerging developments within our sector, with the ability to focus and articulate a vision of the future which inspires and excites others, while understanding the detail and looking for the evidence
• Highest levels of integrity, and a strong ethical sense
• Able to travel throughout Africa and international

About the Role

• The Regional Programme Advisor will contribute to the fulfilment of MSI’s mission by providing support to country programmes, facilitating effective project and grant management, financial and narrative donor reporting and compliance and contributing to the development of strategies to improve capacity and delivery in our programmes. This role requires English fluency.

About You

• We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission and a focus on delivering measurable results. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality, and safeguarding the welfare of team members and clients alike.

To perform this role, it is essential that you have the following skills:

• Professional proficiency in written and spoken English.
• Ability to work in a diverse and inclusive environment, respecting and collaborating with all individuals equally, and with a commitment to overcome bias and prejudice.
• Excellent verbal and written communication skills and ability to organise and present information in a compelling way.
• Ability to design, implement and monitor effective project management, including a solid understanding of donor budget management.
• Understanding of, and ability to write and edit donor proposals and reports.
• Ability to design, implement and monitor effective project management
• Ability to work well with others in a team environment and across disciplines and cultures
• Excellent influencing and negotiating skills
• Ability to work proactively, with an enthusiastic, positive and determined mind-set.
• Ability to manage a heavy and fluctuating workload as well as competing priorities and remain calm under pressure.  

To perform this role, it is essential that you have the following experience:

• Demonstrated administrative, finance and programme management experience.
• Experience of working in an overseas location, preferably a developing country (desirable)
• Knowledge of donor regulations, policies and procedures.
• A knowledge of reproductive health care (desirable)
• Understanding of, and ability to write and edit donor reports and/or proposals

Formal education/qualification

• Educated to Degree level or equivalent.
• Post-graduate qualification in public health, international development, public management or related field (desirable).
• Professional proficiency in written and spoken English

Personal Attributes:

• We seek exceptional individuals who are aligned to MSI’s mission and entrepreneurial mindset. You must be a strong communicator, self-motivated and solutions-seeking, committed to driving social change in an environment that measures sustainable results and impact at an individual and global level. You must be able to work effectively with and across diverse teams and be comfortable with ambiguity. 

For this role, we’re looking for an individual who is:

• Committed to the protection of team members and clients, with a focus on vulnerable groups
• Able to role-model inclusive and culturally sensitive attitudes and behaviours
• Ability to manage a heavy and fluctuating workload. Results orientated
• Demonstrates MSI team member behaviours
• Pro MSI philosophy of social enterprise and cost recovery
• Pro choice

The Director People and Development, reporting to the Country Director and a member of the CMT, is accountable for development and delivery of HR strategy in organisational design and change; oversight, control, benchmarking and advice on pay and benefits; oversight and management of employee records and supporting systems; employee support and management; and recruitment, selection and retention; employee performance management and grievance and conflict resolution.

Key Responsibilities

Activities include:

• Clear objectives cascaded and aligned with the P&D team OGSM.
• Day to day management of team issues.
• Clear workplans communicated across the team.
• Individual support, development and succession planning.
• Budget oversight and management of the whole-team’s activities.
• Efficient collaboration and mutual support.

Provide strategic advice and senior level support to Country and Senior Management Teams on  workforce planning and change management processes and criteria. Activities include:

• Advise on optimal organization structure and provide guidance on job banding, salary ranges,  benefits and cost to company financial considerations.
• Ensure MSK is compliant with employee legislation and tax requirements.
• Development, roll out and activation of HR and Admin policies in line with MSK vision, mission and values.
• Support and guide on HR operations processes within your purview.
• Negotiating employment and other legal contracts
• Oversight and checking of all legal agreements and contracts in particular rental, HR contracts, services and goods contracts relating to HR and Admin.
• Mapping and action planning for timely management of all legal agreements.

Oversee and support the recruitment function for MSK. Activities include:

• Ensure that the team and stakeholders have required information and resources to advertise a role.
• Manage the recruitment process efficiently and effectively.
• Provide a positive stakeholder experience and that MSK is successful at attracting and securing talent  into the workforce. 
• Ensure that the processes are transparent and that internal development opportunities are maximized. 

Oversee the annual performance review process. Activities include:

• Oversee establishment of OGSMs against each support service areas to support performance monitoring.
• Ensure managers and line reports have appropriate tools and if required training to have constructive  and helpful performance reviews and assessments.

Qualification

• Master’s degree in Business Administration, HR or in any related disciplines.
• Registered with a relevant professional body.

Skills

• Experience in an INGO at a senior managerial position.
• Strong leadership skills and ability to inspire and engage a team for high performance.
• Highly systematic and organised to ensure tight management of systems and record keeping.
• Excellent communication skills for negotiation and conflict resolution.
• Proven experience in establishing and achieving team goals and deliverables with systematic planning and KPIs.
• Budget management.
• A skilled negotiator.
• A clear attention to detail.

Personal Attributes

• Pro choice.
• Approachable with strong interpersonal & listening skills together with the ability to empower their team.
• Strategic thinker, excellent analytical skills.
• Results oriented with a record of delivering targets.
• Self-motivated and a self-starter.
• The highest levels of integrity, strong ethical attitude.
• Excellent leadership and management aptitude leading diverse teams at a distance.
• Strong commitment to the goals and vision of the Marie Stopes Kenya
• Interest in public health, particularly sexual and reproductive health.
• Flexibility to operate in a changing environment.
• Able to communicate effectively (both written and oral) at all levels

Key Responsibilities Measure

Leading an integrated team, this post has the following key responsibilities with related deliverables:

• Develop and implement marketing strategies to drive client footfall to MSK clinics and maternities, in collaboration the Channel Lead
• Proper MSK brand positioning, brand recognition and visibility across all service channels.
• Optimise and adapt global client feedback tools for MSK channels.
• Managing agency relationships

Management of the “Marketing Mix”

Activities Include:

• Design MSK Brand Manual aligned to global brand manual and adapt global campaign materials for the Kenyan context. The brand manual will include all materials, designs, logos and brand colours that communicate the brand of Marie Stopes Kenya
• Continuously update the brand manual with additional items as need be

Managing Agency Relationships

Activities include:

• Establish and sustain partnership with local media houses, creative hubs and other stakeholders to be partners in advocacy for our business
• Liaising with events coordinators and both national and local media houses to maximise visibility at conferences, launches, receptions and exhibitions, including compiling services and literature to display or demonstrate in such forums.
• Coordinating with media houses to secure participation of MSK in debates on both audio and visual platforms as well contribute in articles in print media on matters relating to sexual reproductive health.
• Sourcing and securing sponsorships (both financial and non-financial) for marketing initiatives from our partners to help promote MSK work.

Qualifications

• Bachelor’s degree in Marketing or related field
• Qualified chartered marketer, post-graduate qualification in marketing or additional professional qualification.
• Experience in healthcare public relations and marketing management is vital.

Skills

• At least 5 years’ relevant experience.
• Understanding of the issues surrounding provision of sexual and reproductive healthcare services and products.
• Understanding and working knowledge of the major policies/issues related to BCC and sales and marketing of pharmaceutical and sexual and reproductive health care services and products, at global and national level.
• Significant sales and distribution management experience, preferably gained in the pharmaceutical or sexual and reproductive healthcare industry.
• Demonstrated team management and leadership experience.
• Must have experience in working in/ with national programs.
• Track record in implementing strategies and tactics with high return on investment, achieving sales, financial and non-financial targets.
• Excellent interpersonal/communication skills – both oral and written
• Excellent Analytical and organizational skills
• Proven ability to interpret verbal, written and numerical data
• Proven ability to ‘sell’ ideas, concepts
• Negotiation skills
• Content design skills

Method of Application

Suitable and qualified candidates should email one document combining an application letter and CV to [email protected] on or before 02nd March 2023. The subject of the email should read the position

Key Responsibilities

• Act as the first and final point of contact for the clients visiting MSK centres.
• Register and issue clients with a client registration card to be used in service provision at MSK Centres.
• Ensure completeness in data entry while capturing client data i.e. referral source, consent for feedback.
• Ensure all client information is kept confidential at all times and stored appropriately.
• Bill clients appropriately and provide official receipts for payments made before service uptake.
• Reconciling services offered to MSK clients as recorded in the client registration cards against client recording system.
• Prepare and submit daily reconciliation reports for actual clients visits against E-HR registered clients, E-HR offered services against actual services paid for and reported services numbers against stock utilization.
• Prepare stock movement and reconciliation schedules.
• Prepare, review and monitor centre service income report for Centre Manager sign-off.

Knowledge, skills and attitudes

Qualifications:

• Bachelor’s degree or Diploma in Finance or Business related field

Skills:

• Proven cashier experience
• Experience working with MSK as a consultant (desirable)
• High regard for confidentiality
• Strong data analysis and reporting skills
• Good communication skills
• High level of attention to detail
• Good organisation and prioritisation skills
• Trustworthy and responsible

Method of Application

Suitable and qualified candidates should email one document combining an application letter and CV to [email protected] on or before 02nd March 2023. The subject of the email should read the position

The position has the following key responsibilities:

• Maintenance of Support Office cleanliness and orderliness
• Provide administrative support to team members.
• Maintenance of Inventory and stock take of the office supplies

Qualifications:

• Tertiary qualification in business studies, customer care, front office management, or similar will be an added advantage

Skills:

• Minimum 1 year in office administration
• Possess basic computer skills and experience in MS Office
• Demonstrated high attention to detail and ability to follow through tasks to completion
• Punctual and reliable
• Good organisation and prioritisation skills
• Ability to work with less supervision and initiative
• Trustworthy and responsible.

Method of Application

Suitable and qualified internal candidates should email one document combining an application letter and CV to [email protected] on or before 23rd February 2023. The subject of the email should read Receptionist. Note that applications will be reviewed on a rolling basis. 

Qualifications:

• Diploma in Business Management or related field
• Bachelor of Business Management or related field will be an added advantage
• Tertiary Certificate in Business Studies, Office Management or Training in Front Office

Skills:

• Minimum 2 years’ experience in office administration in NGO Sector is essential
• High standard of written and spoken English
• Advanced skills and experience in Office 365 and outlook is essential
• Demonstrated high attention to detail and ability to follow through tasks to completion
• Punctual and reliable
• Good organisation and prioritisation skills
• Ability to work self directed and take initiative
• Trustworthy and responsible.
• Ability to maintain high levels of confidentiality

Method of Application

Suitable and qualified internal candidates should email one document combining an application letter and CV to [email protected] on or before 23rd February 2023. The subject of the email should read Receptionist. Note that applications will be reviewed on a rolling basis. 

Qualifications:

• Diploma in Procurement and Logistics, Business Administration or a similar field

Skills/Experience:

• Proficiency in Microsoft Office, Inventory and Warehouse Management Software
• Strong communication and negotiation skills
• Good analytical and strategic thinking skills
• Supervisory skills
• Problem-solving skills
• Business acumen
• Detail oriented
• Organization skills
• Attention to details

Method of Application

Suitable and qualified internal candidates should email one document combining an application letter and CV to [email protected] on or before 23rd February 2023. The subject of the email should read Receptionist. Note that applications will be reviewed on a rolling basis.