Jamii Telecommunications Ltd Careers

KEY JOB RESPONSIBILITIES FOR SPLICING TECHNICIAN ROLE

• Fiber splicing to construct a proper splice case, including but not limited to, grounding, bonding, isolation, slack storage, and sealing.
• Troubleshoot and perform routine maintenance.
• Rehabilitate the network including tensioning cables, replacement of manhole covers and cable recovery.
• Record keeping of the cable network infrastructure.
• Liaison with the other technical departments to provide technical support and resolve issues on the network.
• Checking and advising on the environmental issues in the nodes in their area
• Maintain site safety by eliminating hazards and/or reporting any hazards prior to commencing works.
• Carry out onsite survey/scoping for cases requiring network changes and routing and raise them in CRM in order to allow AM raise associated PM orders.
• Any other responsibilities as may be assigned to you from time to time.

QUALIFICATIONS FOR THE SPLICING TECHNICIAN ROLE

• Minimum Diploma in Electronics, telecommunications, or related field.
• Four (4) years working experience in a network maintenance role.
• Technical aptitude in electrical and telecommunication infrastructure.
• Good analytical skills.
• Keen to details.
• Excellent communication.

Key Responsibilities:

• Lead regional sales efforts by contributing to strategic planning and performance reviews.
• Grow and maintain the customer base by fostering relationships with key clients and identifying new business opportunities.
• Develop and implement sales action plans while ensuring adherence to quality and customer service standards.
• Address and resolve customer complaints related to sales and inquiries, providing effective solutions.
• Manage administrative tasks for the regional sales team, including resolving staff concerns and providing supervisory leadership.
• Identify and analyze market trends, recommending improvements to the regional sales system and driving necessary changes.
• Conduct market research to track consumer needs and competitor activities, recommending product line enhancements and service improvements.
• Achieve and exceed annual, quarterly, and monthly sales targets across all product lines.
• Establish and nurture business and technical partnerships within the region.
• Participate in marketing activities, including customer presentations, exhibitions, and seminars, to promote JTL products and services.
• Support the ongoing expansion of JTL's customer base and ensure regional sales goals are met.

Qualifications:

• Degree or Higher Diploma in a Business-related field from a recognized institution.
• Minimum of six (6) years of direct sales experience in, preferably in the telecommunications industry.
• At least four (4) years of experience in managing and supervising sales teams.
• Proven track record of consistently achieving sales targets and providing impactful sales solutions.
• Strong analytical, interpersonal, negotiation, and leadership skills.

REGIONAL SALES TEAM LEADER ROLE

We are seeking to recruit a Regional Sales Team Leader responsible for driving the growth managing team performance and ensuring sales targets are met.

REGIONAL SALES TEAM LEADER KEY JOB RESPONSIBILITIES

• Develop and execute sales strategies to expand market share
• Lead, manage, and motivate team of sales agents within the assigned region.
• Maintain and expand customer base; build and maintain rapport with key customers; identify new customer opportunities.
• Prepare and complete sales action plans; ensure quality standards and customer service standards are maintained.
• Handle customer complaints and enquiries as well as communicate the different technology solutions.
• Ensure optimal coverage of the region by developing and maintaining a detailed sales plan
• Identify market trends and recommend regional sales system improvements and implement change where need be.
• Identify new product opportunities, service changes, survey consumer needs and trends and track competitors.
• Must be up to date with the latest industry trends and technical advancements and apply them in handling sales leads.
• Progress and achieve the annual, quarterly, and monthly business sales target for the region.
• Develop and support new and existing business and technical partnerships across the region.
• Create, follow up and develop new sales opportunities.

REGIONAL SALES TEAM LEADER ROLE QUALIFICATIONS

• Degree in Business related field (Marketing, Sales, BBIT)
• Minimum 5 to 6 years’ direct sales experience or equivalent
• Consistent achievement of Sales Targets
• Proven track record of achieving sales targets and leading successful sales teams
• Relevant background in Telecommunications Industry
• Proficient in CRM software and Microsoft office
• Strategic thinking and planning abilities

DIRECT SALES AGENT ROLE

We are looking to hire Direct Sales Agents to promote our products and services, identify customer needs and propose the best customer solutions.

DIRECT SALES AGENTS JOB RESPONSIBILITIES

• Source for new business leads, service accounts, obtaining orders for acquisition, and establishing new sub-agent accounts by visiting targeted outlets for existing or potential sales.
• Process orders in line with the existing policies.
• Keep management informed on trade activities by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.
• Gathering current market intelligence on pricing, new products, delivery schedules, merchandising techniques, e.t.c.
• Recommend changes in products, service, and policy by evaluating new market trends.
• Resolve customer complaints by investigating problems, developing solutions and making recommendations to the business.
• Contribute to team effort by meeting set targets and other related expectations.

QUALIFICATIONS FOR THE DIRECT SALES AGENTS JOB

• Degree/Diploma in a business-related field preferred.
• At least 1 year of experience in related field (preferably sales, customer relations, or merchandising).
• Highly motivated, proactive, and target driven.
• Excellent communication and negotiation skills with the ability to work in a team.
• Customer and business focused attitude.
• Proactive attitude to look for clients and use all the necessary tools to achieve results.
• Ability to multi-task and get things done to completion.
• Excellent planning and organizational skills. 

Jamii Telecommunications Limited is seeking to recruit recent University Degree or Diploma graduates for exciting internship opportunities, that are available within our Contact Centre business functions. The internships will offer the successful applicants hands-on work experience and develop their skills & competencies within the Telecommunications industry. The internship opportunities are available for a maximum period of six (6) months.

Be available full time for the duration of the program (6 months).

Recent University Degree or Diploma graduates in Marketing, Customer Service, Public Relations, Computer Science, Telecommunications Engineering, Electronic and Electrical Engineering, Information Technology or a related Business Course.

Knowledge & Competencies:

• Good communication skills.
• Analytical skills.
• Telecommunications Technical aptitude.
• Excellent computer skills.

PRE-SALES ENGINEER JOB RESPONSIBILITIES

•  Design and implement customers’ Communication and Networking Solutions .
•  Comprehend business strategies and requirements and develop necessary designs and plans to ensure projects and solutions satisfy those needs.
•  Act as a contributing member of the project team from project inception to completion.
•  Actively listen to client problems and needs to implement well aligned solution plans.
•  Evaluate, make decisions and provide advice on suitable technologies for various projects.
•  Consistently monitor the scope of network projects.
•  Collaborate with project managers and other staff members to develop budgets and timelines for solutions.
•  Assess and evaluate, risks and benefits of the proposed solutions as required.
•  Document clients’ current ICT framework/architecture and organizational data flow.
•  Understand and communicate customer-specific value of JTL products and solutions and their integration with the customers’ ICT ecosystem.
•  Syncs regularly with Commercial team to review strategies and future sales opportunities.
•  Design solutions for customers on day-to-day basis, fitting in the Order to Billing process already defined in the system.
•  Contributing member to Product Development team, to develop solutions that meets and exceeds the ICT communications needs of customers.

QUALIFICATIONS FOR PRE-SALES ENGINEER JOB

•  Bachelor’s Degree or above in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent with professional qualifications (CCNA,CCNP)
•  5+ years of pre-sales experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent position, ideally in B2B in the Telecommunications Industry.
•  Enterprise customer-facing experience required, including demonstrated leadership with multiple roles.
•  Exceptional verbal and written communication skills, and comfort with leading independent .presentations, training, and debugging sessions with CTOs and business users.
•  Past experience working hand-in-hand with Sales, Sales Engineering, Customer Success, and Partner Integration teams.

We are seeking an experienced, to support the technical evaluation and/or bid process, customer solutions design and to work directly with customers, sales, technical teams, service delivery, and product development teams to help ensure the successful incubation, adoption, and enablement of solutions to our customers.

PRE-SALES ENGINEER JOB RESPONSIBILITIES

• Design and implement customers’ Communication and Networking Solutions .
• Comprehend business strategies and requirements and develop necessary designs and plans to ensure projects and solutions satisfy those needs.
• Act as a contributing member of the project team from project inception to completion.
• Actively listen to client problems and needs to implement well aligned solution plans.
• Evaluate, make decisions and provide advice on suitable technologies for various projects.
• Consistently monitor the scope of network projects.
• Collaborate with project managers and other staff members to develop budgets and timelines for solutions.
• Assess and evaluate, risks and benefits of the proposed solutions as required.
• Document clients’ current ICT framework/architecture and organizational data flow.
• Understand and communicate customer-specific value of JTL products and solutions and their integration with the customers’ ICT ecosystem.
• Syncs regularly with Commercial team to review strategies and future sales opportunities.
• Design solutions for customers on day-to-day basis, fitting in the Order to Billing process already defined in the system.
• Contributing member to Product Development team, to develop solutions that meets and exceeds the ICT communications needs of customers.

QUALIFICATIONS FOR PRE-SALES ENGINEER JOB

• Bachelor’s Degree or above in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent with professional qualifications (CCNA,CCNP)
• 5+ years of pre-sales experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent position, ideally in B2B in the Telecommunications Industry.
• Enterprise customer-facing experience required, including demonstrated leadership with multiple roles.
• Exceptional verbal and written communication skills, and comfort with leading independent .presentations, training, and debugging sessions with CTOs and business users.
• Past experience working hand-in-hand with Sales, Sales Engineering, Customer Success, and Partner Integration teams.

DIRECT SALES AGENT ROLE

We are looking to hire Direct Sales Agents to promote our products and services, identify customer needs and propose the best customer solutions.

DIRECT SALES AGENTS JOB RESPONSIBILITIES

• Source for new business leads, service accounts, obtaining orders for acquisition, and establishing new sub-agent accounts by visiting targeted outlets for existing or potential sales.
• Process orders in line with the existing policies.
• Keep management informed on trade activities by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.
• Gathering current market intelligence on pricing, new products, delivery schedules, merchandising techniques, e.t.c.
• Recommend changes in products, service, and policy by evaluating new market trends.
• Resolve customer complaints by investigating problems, developing solutions and making recommendations to the business.
• Contribute to team effort by meeting set targets and other related expectations.

QUALIFICATIONS FOR THE DIRECT SALES AGENTS JOB

• Degree/Diploma in a business-related field preferred.
• At least 1 year of experience in related field (preferably sales, customer relations, or merchandising).
• Highly motivated, proactive, and target driven.
• Excellent communication and negotiation skills with the ability to work in a team.
• Customer and business focused attitude.
• Proactive attitude to look for clients and use all the necessary tools to achieve results.
• Ability to multi-task and get things done to completion.
• Excellent planning and organizational skills. 

DIRECT SALES AGENT ROLE

We are looking to hire Direct Sales Agents to promote our products and services, identify customer needs and propose the best customer solutions.

DIRECT SALES AGENTS JOB RESPONSIBILITIES

• Source for new business leads, service accounts, obtaining orders for acquisition, and establishing new sub-agent accounts by visiting targeted outlets for existing or potential sales.
• Process orders in line with the existing policies.
• Keep management informed on trade activities by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.
• Gathering current market intelligence on pricing, new products, delivery schedules, merchandising techniques, e.t.c.
• Recommend changes in products, service, and policy by evaluating new market trends.
• Resolve customer complaints by investigating problems, developing solutions and making recommendations to the business.
• Contribute to team effort by meeting set targets and other related expectations.

QUALIFICATIONS FOR THE DIRECT SALES AGENTS JOB

• Degree/Diploma in a business-related field preferred.
• At least 1 year of experience in related field (preferably sales, customer relations, or merchandising).
• Highly motivated, proactive, and target driven.
• Excellent communication and negotiation skills with the ability to work in a team.
• Customer and business focused attitude.
• Proactive attitude to look for clients and use all the necessary tools to achieve results.
• Ability to multi-task and get things done to completion.
• Excellent planning and organizational skills.