Jamii Telecommunications Ltd Careers

Regional Sales Manager Key Responsibilities:

• Lead regional sales efforts by contributing to strategic planning and performance reviews.
• Grow and maintain the customer base by fostering relationships with key clients and identifying new business opportunities.
• Develop and implement sales action plans while ensuring adherence to quality and customer service standards.
• Address and resolve customer complaints related to sales and inquiries, providing effective solutions.
• Manage administrative tasks for the regional sales team, including resolving staff concerns and providing supervisory leadership.
• Identify and analyze market trends, recommending improvements to the regional sales system and driving necessary changes.
• Conduct market research to track consumer needs and competitor activities, recommending product line enhancements and service improvements.
• Achieve and exceed annual, quarterly, and monthly sales targets across all product lines.
• Establish and nurture business and technical partnerships within the region.
• Participate in marketing activities, including customer presentations, exhibitions, and seminars, to promote JTL products and services.
• Support the ongoing expansion of JTL's customer base and ensure regional sales goals are met.

Regional Sales Manager Qualifications:

• Degree or Higher Diploma in a Business-related field from a recognized institution.
• Minimum of six (6) years of direct sales experience in, preferably in the telecommunications industry.
• At least four (4) years of experience in managing and supervising sales teams.
• Proven track record of consistently achieving sales targets and providing impactful sales solutions.
• Strong analytical, interpersonal, negotiation, and leadership skills.

We’re seeking an experienced business analyst to review and analyze current and proposed business operations, review financial statements, key performance indicators (KPIs) and other key metrics, and consider options for improvement. They will play a key role in driving business improvement and expansion initiatives and providing actionable insights to enhance operational efficiency and customer experience within the organization.

LEAD BUSINESS ANALYST JOB RESPONSIBILITIES

• Gather, document, analyze and prioritize business requirements from stakeholders across various departments including IT, operations, marketing, and customer service.
• Collaborate with various teams to translate business requirements into technical specifications and ensure solutions meet business needs and objectives.
• Conduct thorough data analysis to identify trends, patterns, and insights that drive informed business decisions and support strategic initiatives.
• Develop detailed business cases and to justify investment in new projects, products, or systems (through various analysis methods).
• Facilitate workshops, interviews, and meetings to gather requirements, discuss project progress, and resolve issues as they arise.
• Create clear and concise documentation, including business requirements documents, functional specifications, process flows, and other necessary analysis documentation.
• Develop, maintain and update relevant business metric reports.
• Assist in the planning, implementation, and monitoring of projects, ensuring adherence to timelines, budgets, and quality standards.
• Perform system and product readiness testing, and post-implementation reviews to validate solutions and ensure they meet requirements.
• Continuously monitor industry trends, technological advancements, and regulatory changes affecting the Telecommunications sector to identify opportunities for innovation and improvement.

QUALIFICATIONS FOR LEAD BUSINESS ANALYST JOB

• Bachelor’s degree in business administration, Information Technology, Computer Science, or a related field.
• 5 years proven experience as a Business Analyst or similar role in the telecommunications industry, with a strong understanding of telecom systems, services, and market dynamics or In consultancy.
• Proven experience of business case and business model development and analysis (familiarity with Design Thinking, business model canvas and value proposition canvas among other development and analysis methods).
• Experience with data analysis tools and techniques to extract and manipulate data for reporting and analysis.
• Strong communication skills, both verbal and written, with the ability to effectively interact with stakeholders at all levels of the organization.
• Experience with product management and project management tools is preferred.
• Professional Certification in Business Analysis or Project Management is a plus.

We’re seeking an experienced software developer who will be responsible for building software by writing code, as well as modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. They will also be involved in directing system testing and validation procedures, as well as working with departments on technical issues including software system design and maintenance.

SOFTWARE DEVELOPER JOB RESPONSIBILITIES

• Collaborate with team members to determine best practices and client requirements for software
• Develop intuitive software that meets and exceeds the needs of the company
• Professionally maintain all software and create updates regularly to address customer and company concerns
• Analyze and test programs and products before formal launch
• Troubleshoot coding problems quickly and efficiently to ensure a productive workplace
• Ensure software security by developing programs to actively monitor the sharing of private information
• Actively seek ways to improve business software processes and interactions
• Aid and support the coaching and training of other team members to ensure all employees are confident in the use of software applications

QUALIFICATIONS FOR SOFTWARE DEVELOPER JOB

• A bachelor’s degree in computer science is preferable
• At least 3 years’ experience in software development is mandatory
• A functional understanding of common frameworks such as Java, Python, PHP, etc.
• Knowledge of CSS, HTML and JavaScript is essential
• Software development certifications is desirable
• Ability to communicate and collaborate with both internal clients and others on the creative team is essential
• Ability to think and problem-solve innovatively is a must

TERRITORY SALES LEADER ROLE

The Territory Sales Leader will work closely with the Regional Manager to execute marketing plans and to see subscriber base growth, ensure staffing and reseller numbers are met in order to achieve and surpass set acquisition targets.

TERRITORY SALES LEADER JOB RESPONSIBILITIES

• Provide full support to the Regional Manager, Dealers, and Agents within the allocated Zone.
• Recruitment and management of Direct Sales Agents and Sub Agents.
• Ensure that set targets are achieved and surpassed in the allocated Business Zone.
• Maintaining an active pipeline of Customers and Agents within the Zone to ensure sites optimization.
• Oversee zonal development of implementation on short-term and long-term plans within the allocated business environment.
• Supervise implementation of various channels within an allocated Zone.
• Prepare and present sales reports and plans as and when requested.
• Integrity and good work ethic.

QUALIFICATIONS FOR THE TERRITORY SALES LEADER JOB

• Bachelor’s Degree in Business Management or a related field.
• Previous experience in Zonal Management.
• Experience in selling FMCG products. (Experience in the FMCG industry will be an added advantage)
• 3 Years of Team Leadership in a commercial function.
• Route to Market, Negotiation and Presentation Skills
• Proven strategic and analytical skills with outstanding interpersonal skills, communication and influencing abilities.
• Customer Relationship Management.

KEY JOB RESPONSIBILITIES FOR SPLICING TECHNICIAN ROLE

• Fiber splicing to construct a proper splice case, including but not limited to, grounding, bonding, isolation, slack storage, and sealing.
• Troubleshoot and perform routine maintenance.
• Rehabilitate the network including tensioning cables, replacement of manhole covers and cable recovery.
• Record keeping of the cable network infrastructure.
• Liaison with the other technical departments to provide technical support and resolve issues on the network.
• Checking and advising on the environmental issues in the nodes in their area
• Maintain site safety by eliminating hazards and/or reporting any hazards prior to commencing works.
• Carry out onsite survey/scoping for cases requiring network changes and routing and raise them in CRM in order to allow AM raise associated PM orders.
• Any other responsibilities as may be assigned to you from time to time.

QUALIFICATIONS FOR THE SPLICING TECHNICIAN ROLE

• Minimum Diploma in Electronics, telecommunications, or related field.
• Four (4) years working experience in a network maintenance role.
• Technical aptitude in electrical and telecommunication infrastructure.
• Good analytical skills.
• Keen to details.
• Excellent communication.

Key Responsibilities:

• Lead regional sales efforts by contributing to strategic planning and performance reviews.
• Grow and maintain the customer base by fostering relationships with key clients and identifying new business opportunities.
• Develop and implement sales action plans while ensuring adherence to quality and customer service standards.
• Address and resolve customer complaints related to sales and inquiries, providing effective solutions.
• Manage administrative tasks for the regional sales team, including resolving staff concerns and providing supervisory leadership.
• Identify and analyze market trends, recommending improvements to the regional sales system and driving necessary changes.
• Conduct market research to track consumer needs and competitor activities, recommending product line enhancements and service improvements.
• Achieve and exceed annual, quarterly, and monthly sales targets across all product lines.
• Establish and nurture business and technical partnerships within the region.
• Participate in marketing activities, including customer presentations, exhibitions, and seminars, to promote JTL products and services.
• Support the ongoing expansion of JTL's customer base and ensure regional sales goals are met.

Qualifications:

• Degree or Higher Diploma in a Business-related field from a recognized institution.
• Minimum of six (6) years of direct sales experience in, preferably in the telecommunications industry.
• At least four (4) years of experience in managing and supervising sales teams.
• Proven track record of consistently achieving sales targets and providing impactful sales solutions.
• Strong analytical, interpersonal, negotiation, and leadership skills.

REGIONAL SALES TEAM LEADER ROLE

We are seeking to recruit a Regional Sales Team Leader responsible for driving the growth managing team performance and ensuring sales targets are met.

REGIONAL SALES TEAM LEADER KEY JOB RESPONSIBILITIES

• Develop and execute sales strategies to expand market share
• Lead, manage, and motivate team of sales agents within the assigned region.
• Maintain and expand customer base; build and maintain rapport with key customers; identify new customer opportunities.
• Prepare and complete sales action plans; ensure quality standards and customer service standards are maintained.
• Handle customer complaints and enquiries as well as communicate the different technology solutions.
• Ensure optimal coverage of the region by developing and maintaining a detailed sales plan
• Identify market trends and recommend regional sales system improvements and implement change where need be.
• Identify new product opportunities, service changes, survey consumer needs and trends and track competitors.
• Must be up to date with the latest industry trends and technical advancements and apply them in handling sales leads.
• Progress and achieve the annual, quarterly, and monthly business sales target for the region.
• Develop and support new and existing business and technical partnerships across the region.
• Create, follow up and develop new sales opportunities.

REGIONAL SALES TEAM LEADER ROLE QUALIFICATIONS

• Degree in Business related field (Marketing, Sales, BBIT)
• Minimum 5 to 6 years’ direct sales experience or equivalent
• Consistent achievement of Sales Targets
• Proven track record of achieving sales targets and leading successful sales teams
• Relevant background in Telecommunications Industry
• Proficient in CRM software and Microsoft office
• Strategic thinking and planning abilities

DIRECT SALES AGENT ROLE

We are looking to hire Direct Sales Agents to promote our products and services, identify customer needs and propose the best customer solutions.

DIRECT SALES AGENTS JOB RESPONSIBILITIES

• Source for new business leads, service accounts, obtaining orders for acquisition, and establishing new sub-agent accounts by visiting targeted outlets for existing or potential sales.
• Process orders in line with the existing policies.
• Keep management informed on trade activities by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.
• Gathering current market intelligence on pricing, new products, delivery schedules, merchandising techniques, e.t.c.
• Recommend changes in products, service, and policy by evaluating new market trends.
• Resolve customer complaints by investigating problems, developing solutions and making recommendations to the business.
• Contribute to team effort by meeting set targets and other related expectations.

QUALIFICATIONS FOR THE DIRECT SALES AGENTS JOB

• Degree/Diploma in a business-related field preferred.
• At least 1 year of experience in related field (preferably sales, customer relations, or merchandising).
• Highly motivated, proactive, and target driven.
• Excellent communication and negotiation skills with the ability to work in a team.
• Customer and business focused attitude.
• Proactive attitude to look for clients and use all the necessary tools to achieve results.
• Ability to multi-task and get things done to completion.
• Excellent planning and organizational skills. 

Jamii Telecommunications Limited is seeking to recruit recent University Degree or Diploma graduates for exciting internship opportunities, that are available within our Contact Centre business functions. The internships will offer the successful applicants hands-on work experience and develop their skills & competencies within the Telecommunications industry. The internship opportunities are available for a maximum period of six (6) months.

Be available full time for the duration of the program (6 months).

Recent University Degree or Diploma graduates in Marketing, Customer Service, Public Relations, Computer Science, Telecommunications Engineering, Electronic and Electrical Engineering, Information Technology or a related Business Course.

Knowledge & Competencies:

• Good communication skills.
• Analytical skills.
• Telecommunications Technical aptitude.
• Excellent computer skills.