Greenlight Planet Careers

About the role:

• The Regional Business Manager will guide sales, collections and entire business operations in the region they are assigned to for the direct distribution of Sun King Solar products sold on a Pay-As-You-Go basis (also called and recognized as the "EasyBuy" Business unit). This is done through an extensive network of agents called “Field Sales Executives” who visit door-to-door and sell. EasyBuy technology and services allow customers to purchase units by paying for their Solar products in small instalments, thus ensuring they are highly affordable for off-grid or rural customers.
• The Regional Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire direct distribution network growing rapidly in a sustainable manner, with the help of his team that typically consists of Area Business Managers, Sun King Store Executives, and Field Sales Executives of the region.

What you would be expected to do

Hire, retain and motivate the entire regional team for the best performance: 

• The Regional Business Manager’s team typically consists of Area Business Managers, Sun King Executives, and Field Sales Executives (there may be some variations based on the region). 
• The Regional Business Manager is expected to ensure they create a world-class winning team in their regions that is disciplined, process-oriented, and devoted to delivering the best customer experience. 

Training: 

• Provide training to the Area Business Managers on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. 
• Ensure they are fully aligned and managed professionally, demonstrating the highest integrity, ethics, and professionalism while dealing with Sun King customers. 

Provide role clarity to Area Business Managers, Regional Mentors, and Sun King Store Executives: 

• Provide complete clarity to the regional team related to their day-to-day tasks, sales & collections plans, routes and targets. This includes ensuring that your sales team has a pre-settled sales route/area to sell in, they acknowledge how to demonstrate and sell Sun King products, they have the confidence to be able to present and resolve basic customer queries on the spot, and they have access to Regional Business Manager at all times in case of questions and concerns. 

Field visits: 

• Have a weekly touchpoint with every Area Business Manager and Top 10 Field Sales Executives in each area – either through in-person meetings, making a joint sale or having a call. Every week, resolve all possible issues faced by the Field Sales Executives and report them to your Regional Business Manager. 
• Ensure that the first ten sales of each Area Business Manager are done along with the Regional Business Manager in the area and some Field Sales Executives to ensure that each Area Business Manager fully acknowledges the core sales and collection process.

Conduct Joint Fieldwork with Area Business Managers: 

• Conduct joint fieldwork with Field Sales Executives to provide weekly sales and collection training and drive Field Service Executives' engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers and markets to make group sales.

Exceed your sales & collections targets: 

• Meet or exceed sales and collection targets established and consented upon on the 2nd of every month with your sales supervisors. 
• Provide daily, and weekly updates on sales, Energy Officer recruitments, customer issues and resolutions, and New Area Launch preparations as expected and aligned with your Manager. 

Drive robust field sales processes: 

• Review sales and collection progress with your Area Business Managers daily and provide adequate training to drive better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments, and repossessing the systems as a last recourse if the customer defaults.

Remain externally focused: 

• Keep an eye on the market within your region and ensure you take adequate measures to protect and grow our business from rival pressures. 
• Engage the management team and take measures to ensure Sun King remains a paramount brand name in solar products for your area. 
• Resolve customer issues: Provide world-class assistance to your customers regarding product delivery, training on how to use and make payments, installation, and after-sales warranty issues. 
• Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.
• Control Marketing and Other spend: Provide adequate marketing assistance and equipment (such as smartphones) necessary to all your Areas. Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.  

Review meetings with Areas: 

• Ensure that Area Business Managers conduct periodic table meetings and reviews with all Energy Officers under their purview. 
• Conduct surprise visits to field meetings and areas to ensure that the sales processes and standards observed are of the highest quality. 
• Recognize outstanding performers from time to time and ensure the motivation of the entire regional team is maintained at an all-time high.

You might be a strong candidate if you

• Have a degree in a Business-related field OR equivalent and at least 6 years of hands-on experience in Sales.
• Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint
• Can motivate a high-performing sales team and ensure performance
• Have high innovative skills, thinking out of the box, cost-conscious
• Are excellently skilled in Planning, Organizing, Prioritizing, maximizing value and see the big picture.
• Can develop, and skillfully build relations, works on internal & external relationships.
• Listens well, coaches’ others and is disciplined in their learning practice.
• Have Operation Excellence (Keeps promise, is detail-oriented, seeks to be informed and gives excellent Customer Satisfaction).

About the role:

• The Area Business Manager will manage sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as the “EasyBuy” Business unit) through a network of agents called as “Energy Officer”. 
• EasyBuy technology and services allow customers to purchase units by paying for their Solar products in small instalments, thus ensuring they are highly affordable for off-grid or rural customers. The Area Business Manager is ultimately accountable for generating sales, providing timely and accurate collections, and keeping the entire Direct Distribution growing rapidly in a sustainable manager.  

What you would be expected to do

Hire & retain Energy Officers:

• Hire, train and maintain a team of at least 40  Sun King Energy Officers in the area. Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers and others, as applicable. Create a reputation and goodwill for the mission of Sun King to provide clean, affordable and reliable sources of energy in their areas.

Training of energy officers:

• Provide training to Energy Officers: on several aspects of the business such as sales, collections, product, technical, inventory and logistics related. Ensure that they are fully equipped and managed professionally, demonstrating integrity, ethics, and professionalism while dealing with customers.

Provide role clarity to energy officers:

• Provide complete clarity to Energy Officers related to their day-to-day tasks, sales & collections plans, routes and targets; this includes ensuring Energy Officers have a pre-arranged sales route/area to sell in, they demonstrate and sell Sun King products, and they have the confidence to present and resolve basic customer queries on the spot. They have access to the Area Business Manager in case of questions and concerns.

Daily field visits:

• Have a weekly touchpoint with every Energy Officer in your area – either through in-person meetings, making a sale to the customer in your area or having a call. Resolve all possible issues the energy officers face and report them to your Regional Business Manager every week. Ensure that the first five sales of each Energy Officer are made along with the Area Business Manager in the area by each Energy Officer to ensure that each Energy Officer has full grasp of the core sales and collection process.

Work with energy officers:

• Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training weekly and drive EO engagement. This includes doing night activations, market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centres and markets to make group sales.

Exceed your sales & collections targets:

• Meet or exceed sales and collection targets established on the 2nd of every month by your Regional Business Manager. Provide daily, weekly updates on sales, EO recruitments, Customer issues and resolutions, as desired and confirmed with your Regional Business Manager.

Drive robust field sales processes:

• Review collection progress with your team daily and provide adequate training to drive better collections in your areas. This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse if the customer defaults.

Resolve customer issues:

• Provide world-class customer service to your customers regarding product delivery, training on using and making payments, installation, and after-sales warranty issues. Ensure that you work with your energy officers to establish clear expectations and processes to resolve all customer issues within 24 hours.

Review meetings with energy officers:

• Conduct weekly table meetings with Energy Officers and ensure that you have a Regional Business Manager present in those meetings to resolve any outstanding customers or Energy Officer issues. Coordinate, plan and organise the meeting to have maximum attendance and progress. Recognise outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.

You might be a strong candidate if you

• Hold minimum of a diploma from a recognized institution preferably in sales and marketing. A degree will be an added advantage
• Have at least three years of field sales experience, preferably in FMCG, Micro-Finance, or Telecom.
• Are passionate about working with rural consumers and resolving their issues. 
• Are process-oriented and able to work without supervision and manage the area.
• Have a drive for social mission to provide energy to consumers and employment to rural communities. 
• Good communication skills, ability to build teams.
• Good communication skills.

About the role:

• The ESA Regional Training Manager is in charge of designing, implementing, and overseeing learning and development programs across [Kenya, Tanzania, Zambia, Malawi and Mozambique]. This role ensures that all EBD field and support teams are equipped with the necessary skills and knowledge to drive better performance in sales and collection. They will be in charge of project management of key business improvements aimed at driving sustainable market growth and achieving the company’s success.
• The ESA Regional Training Manager will also work closely with local and corporate management to align training initiatives with business goals and ensure consistency in the delivery of training programs.

What you would be expected to do

• Strategic alignment - Foster a synergy with EBD sales management and strategic stakeholders to ensure new and existing training programs are aligned with current and future business goals.
• New market backing/expansions - Assist with the training role hires as guided by sales expansion and new country. Ensure that the training initiatives deliver at least 80% mandatory trained field agents who drive expected sales and collection targets
• Team engagement & performance management - Accelerate team performance in the specific markets by onboarding the right training staff to provide continuous coaching and assist to deliver at least 80% teams performance each quarter.
• Reporting and Analysis -  Track and evaluate training metrics compared with business performance outcomes. Provide regular reports to senior management on the impact of training programs and recommend adjustments needed. This should be tied in with physical field audits and stakeholder alignments.
• Budget and Resource Management - Manage the regional training budget, ensuring cost-effective use of resources. Track and report on training expenses, including travel and materials costs. Ensure the availability of training facilities and equipment in all locations.
• Build efficiency - Work with business systems to continuously reduce mundane team activities and drive focus to targeted initiatives by significant reduction of manual efforts through enhanced automation
• Audit Training Delivery - You will be required to coach on excellence and expectations of delivering engaging and interactive training sessions which guide to action and change of behaviour. This should be aided by regular audits facilitated by the learning score, surveys and regular field visit audits.
• Reviews & workshop - Attend the Easy Buy business reviews for East and Southern Africa. Organize the team workshops with stakeholders to review business and training initiatives. An action plan report should be relayed with timelines on implementation and change.
• Partnership and Coordination- Partner with local managers and HR teams to comprehend regional training needs and customize programs accordingly. Partner with product teams to develop training solutions for new product roll outs. Partner with reinforcement teams to ensure smooth implementation and tracking of key business processes. Coordinate with other regional training managers and the corporate training department to ensure consistency and alignment of training programs across the organization. Act as a liaison between the region and corporate management, ensuring that regional training initiatives assistance overall business strategies.
• Training Content Development- Maintain the standards of content development across teams and will be in charge of high level content creation as per guidelines provided by the Africa Training Manager
• Pilot Training Management- Work with cross-functional teams deploying pilots and regional mentors, to ensure alignment of pilot training plans with pilot goals
• Training Reporting- Prepare regular training reports and evaluation, highlighting key performance indicators, training outcomes, and recommendations for improvement to senior management.

You might be a strong candidate if you

• Hold a bachelor's degree in a relevant field (e.g., Business Administration, Human Resources, Education), organizational development or equivalent experience. Masters qualifications is an added advantage
• Are experienced in managing team with strong mentorship skills.
• Possess a minimum 8 years of experience in training or instructional design, with at least 2-3 years in a management or mentorship role, proven experience in training and development, preferably in the solar energy or renewable energy industry.
• Have strong knowledge of training methodologies, instructional design standards, and adult learning theories.
• Possess excellent presentation and facilitation skills, with the ability to engage and motivate diverse audiences.
• Have strong organizational and project management skills, with the ability to manage multiple training initiatives simultaneously.
• Possess excellent communication and people relations skills, with the ability to build relationships and work effectively with stakeholders at all levels.
• Proficiency in using learning management systems (LMS) and other training technologies.
• Have an evaluative mindset with the ability to evaluate training effectiveness and make data-focused recommendations for improvement.
• Are proficient in using learning management systems (LMS) and other training technologies.
• Have flexibility and adaptability to work in a fast-paced and dynamic environment.
• Are willing to travel extensively within the country (40% of the time).
• Have certifications such as Certified Professional in Learning and Performance (CPLP), SHRM-CP, or ATD's Certified Professional in Talent Development (CPTD), (Added advantage).

​​About the role:

• As an ethical hacker, in this role your principal mission will be to identify security loopholes in various vendor smartphones and advise on security considerations.

What you would be expected to do
Identifying information dissemination channels:

• Perform reconnaissance and test various hacking solutions available over the internet (Dark web, Forums etc).
• Work with risk to absorb the results of customer visits and field audits. Do sample field audits with risk.

Testing available jailbreaks

• Standardize phone model testing procedures by creating a model level security risk report by testing parameters
• Periodic security review of phone models by creating the above report on a regular basis.
• Help in creating MDM policy and review on a regular basis.
• Periodically test the devices with the latest patch/fix provided by vendors

Creating detection solutions

• Work on Tampering Detection solutions for Android devices.
• Suggest firmware upgrades to programs team for implementation by MDM providers and/or Android team 

You might be a strong candidate if you

• Possess deep understanding into Android mobile phones - Hardware, Firmware and OS level.
• Are an expert in phone security bypass testing not limited to flashing, Mobile device management- MDM bypass, Factory Reset Protection - FRP bypass, Original equipment manufacturer - OEM bypass, motherboard tampering etc.
• Have hands on experience with various testing tools like Chimera, Pandora, Infinity or any other similar.
• Have previous experience with Samsung, Nokia, Techno Pop, Itel, Infinix smartphones is preferred.

About the role:

The Area collections Executive plays a critical role in managing delinquent accounts and ensuring repayment compliance. This position involves converting overdue accounts into current customers through client visits, collection calls, and strategic follow-ups in team work with Area Business Managers and Field Sales Executives/Energy Officers to minimize default rates.

What you would be expected to do

• Convert delinquent accounts to current customers through overdue client visits and performing collection calls.
• Working with Area Business Managers and Field Sale Executives/Energy Officers to minimize default rates through follow up on delinquent customers.
• Identification, reporting and investigation of suspected Fraud or tampering cases.
• Escalation of any complex cases e.g. client complaint, tampering, fraud and working closet with the Fraud Management team.
• Training field Agents on the key Risk processes including various collection techniques, repossession etc.
• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Examining area portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction and mitigate problems of delinquent accounts and repayments.
• Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.

You might be a strong candidate if you

• Hold a bachelor's Degree preferably a Criminology related course 
• Have at least 2 years of experience preferably in the Collections or Fraud Identification & Investigation
• Possess credit management Experience in a MFI/Bank/Fintech/PAYGO company (added advantage).
• Demonstrate excellent people relations skills.
• Exhibit fraud detection & Investigation skills.
• Show attention to detail.
• Possess advanced excel skills.
• Have problem-solving abilities.
• Display good communication and presentation skills.
• Have good planning and Organization skills.  
• Possess previous work experience in Field collections (added advantage).

About the role:

• The Regional Training Manager is responsible for designing, implementing, and overseeing learning and development programs across [Kenya, Tanzania, Zambia, Malawi and Mozambique]. This role ensures that all EBD field and support teams are equipped with the necessary skills and knowledge to drive better performance in sales and collection. They will be responsible for project management of key business improvements aimed at driving sustainable market growth and achieving the company’s success.
• The Regional Training Manager will also work closely with local management teams and corporate leadership to align training initiatives with business objectives and ensure consistency in the delivery of training programs.

What you would be expected to do

• Strategic alignment - Foster a collaboration with EBD sales leaders and strategic stakeholders to ensure new and existing training programs are aligned with current and future business goals.
• New market support/expansions - Support with the training role hires as guided by sales expansion and new country. Ensure that the training initiatives deliver at least 80% mandatory trained field agents who drive expected sales and collection targets
• Team engagement & performance management - Accelerate team performance in the specific markets by onboarding the right training staff to provide continuous coaching and support to deliver at least 80% teams performance each quarter.
• Reporting and Analysis  -  Track and analyze training metrics compared with business performance outcomes. Provide regular reports to senior leadership on the impact of training programs and recommend adjustments needed. This should be tied in with physical field audits and stakeholder alignments.
• Budget and  Resource Management - Manage the regional training budget, ensuring cost-effective use of resources. Track and report on training expenses, including travel and materials costs. Ensure the availability of training facilities and equipment in all locations.
• Build efficiency -: Work with business systems to continuously reduce mundane team activities and drive focus to targeted initiatives by significant reduction of manual efforts through enhanced automation
• Audit Training Delivery - You will be required to coach on excellence and expectations of delivering engaging and interactive training sessions which lead to action and change of behaviour. This should be supported by regular audits facilitated by the learning score, surveys and regular field visit audits.
• Reviews & workshop - Attend the Easy Buy business reviews for East and Southern Africa. Organize the team workshops with stakeholders to review business and training initiatives. An action plan report should be shared with timelines on implementation and change.
• Collaboration and Coordination: Partner with local managers and HR teams to understand regional training needs and customize programs accordingly. Partner with product teams to develop training solutions for new product roll outs. Partner with support teams to ensure smooth implementation and tracking of key business processes. Coordinate with other regional training managers and the corporate training department to ensure consistency and alignment of training programs across the organization. Act as a liaison between the region and corporate leadership, ensuring that regional training initiatives support overall business strategies.
• Training Content Development: Maintain the standards of content development across teams. Responsible for high level content creation as per guidelines shared by the Africa Training Manager
• Pilot Training Management: Collaborate with cross-functional teams deploying pilots and regional mentors, to ensure alignment of pilot training plans with pilot objectives
• Training Reporting: Prepare regular training reports and analytics, highlighting key performance indicators, training outcomes, and recommendations for improvement to senior management.

You might be a strong candidate if you

• Hold a bachelor's degree in a relevant field (e.g., Business Administration, Human Resources, Education), organizational development or equivalent experience. Masters qualifications is an added advantage.
• Are experienced in managing team with strong leadership skills.
• Possess a minimum 5 years of experience in training or instructional design, with at least 2-3 years in a management or leadership role, proven experience in training and development, preferably in the solar energy or renewable energy industry.
• Have strong knowledge of training methodologies, instructional design principles, and adult learning theories.
• Possess excellent presentation and facilitation skills, with the ability to engage and motivate diverse audiences.
• Have strong organizational and project management skills, with the ability to manage multiple training initiatives simultaneously.
• Possess excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
• Proficiency in using learning management systems (LMS) and other training technologies.
• Have an analytical mindset with the ability to evaluate training effectiveness and make data-driven recommendations for improvement.
• Are proficient in using learning management systems (LMS) and other training technologies.
• Have flexibility and adaptability to work in a fast-paced and dynamic environment.
• Are willing to travel extensively within the country (40% of the time).
• Have certifications such as Certified Professional in Learning and Performance (CPLP), SHRM-CP, or ATD's Certified Professional in Talent Development (CPTD), (Added advantage).

About the role

• The Inverter Sales Team Leader will be responsible for driving revenue growth through strategic planning, managing direct sales channels, overseeing corporate sales, coordinating marketing campaigns, and ensuring top-tier customer service. This role involves creating effective sales strategies, managing key accounts, building relationships with corporate clients, and aligning marketing efforts with sales goals. The ideal candidate will have experience in the inverter industry or a similar technical field, with proven leadership and sales skills.

What you would be expected to do

Planning & Resourcing

• Sales Strategy: Develop and implement sales plans to meet or exceed sales targets for inverters and related products in the assigned Zone.
• Resource Allocation: Allocate resources, set sales targets, and assign territories or sectors to the team based on performance and expertise in assigned zone.
•  Forecasting & Budgeting: Align to sales forecasts for the assigned zone and manage the sales budget, ensuring efficient use of resources to achieve business goals and set sales targets.
• Team Development: Recruit, train, and mentor inverter sales team executives in the assigned zone to ensure a high level of sales performance and team growth.

Direct Channel Management

• Channel Optimization: Take charge of the development and management of direct sales channels, focusing on key markets and sectors residential & commercial in the assigned zone.
• Performance Tracking: Manage and optimize the performance of direct sales activities, ensuring the team is generating qualified leads, delivering compelling presentations, and closing deals efficiently in the assigned zone.
• Partnerships: Build and maintain relationships with alternative sales channels – Saccos, MFIs, Banks, Real estate developers, Horecas, educational institutions, hospitals, supermarkets etc in the assigned zone.

Corporate Sales Management

• Key Account Management: Identify, build and manage relationships with corporate clients, ensuring long-term collaboration and closing high-value bulk deals -B2B sales in the assigned zone.
• Proposal Development: Together with the Solar inverter business manager guide the preparation and delivery of tailored proposals, presentations to corporate clients in the assigned zone.
• Pipeline Management: Develop and manage the sales pipeline for corporate accounts, tracking progress from lead generation through to closing in the assigned zone. 

Marketing Campaigns

• Sales-Market Alignment: Work closely with the marketing team to develop and execute campaigns that generate leads and drive inverter sales in the assigned zone.
• Activations: Collaborate with marketing team to develop activation strategies ensuring marketing efforts are aligned with sales goals and client needs in the assigned zone.
• Brand Awareness: Contribute to brand positioning and awareness through targeted marketing initiatives and sales promotions in the assigned zone.

Customer Service & After-Sales Support

• Client Satisfaction: Ensure high levels of customer satisfaction by addressing issues promptly and maintaining strong post-sales relationships with the after sales team.
• After-Sales Service: Work with the after-sales team to improve on after sale service process, ensuring technical support and warranty services meet client expectations.
• Feedback Loop: Collect and analyse customer feedback, working with product development teams to enhance product offerings for the assigned zone.

You might be a strong candidate if you

• Have a minimum of 4 years in technical sales with practical field sales experience managing teams in vast geographies.
• Have a minimum Degree qualification from a recognized university 
•  Have a license as a solar PV Technician by EPRA is an added advantage
• Have  business management skills with ability to organize, schedule, prioritize and multi-task in a dynamic environment
• Have excellent communication skills

About the role:

• Sun King Store Executive will ensure that the overall performance targets of the Sun King Stores in the area are met, both in terms of quality and quantity.

What you would be expected to do

Stock Management: 

• Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters
• Customer Service: Answer and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive best in class assistance

Reporting: Prepare and submit regular and ad hoc reports on

• Stock holding - weekly
• Store management – System failures, Alarm performance, repairs, security issues etc
• Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
• Products availability in the field

Asset Management: 

• Safeguard company assets to avoid losses and damage and ensure risk aversion in running the shop facilities.

Store Management: 

• Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.

Regulatory Compliance: 

• Track and update the headquarters on any changes in regulation that affect the store operations

Sales Operations Assistance: 

• Provide maximum assistance to the sales team in stock management, sales generation, and maintaining best-in-class relationships with energy officers and team managers in the AHQ.

Budgeting and Cost Tracking: 

• Ensure all shop expenses are tracked and reported as directed.
• Any other tasks that may be assigned to you from time to time

You might be a strong candidate if you

• Hold a Degree/ Diploma or equivalent from a recognized institution.
• Possess at least two years of experience in a similar role – preferably in a customer-facing and stock management role.
• Can clearly and straight to the point communicate fluently in both written and spoken English and Kiswahili.
• Have strong computer skills – MS Excel skill is mandatory.
• Have experience in the use of technology – smartphone and web-based applications.
• Possess a high level of integrity and professionalism.
• Can demonstrate sound judgment and excellent communication, presentation and reporting skills.

About the role:

• Sun King Store Executive will ensure that the overall performance targets of the Sun King Stores in the area are met, both in terms of quality and quantity.

What you would be expected to do

Stock Management: 

• Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters
• Customer Service: Answer and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive best in class assistance

Reporting: Prepare and submit regular and ad hoc reports on

• Stock holding - weekly
• Store management – System failures, Alarm performance, repairs, security issues etc
• Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
• Products availability in the field

Asset Management: 

• Safeguard company assets to avoid losses and damage and ensure risk aversion in running the shop facilities.

Store Management: 

• Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.

Regulatory Compliance: 

• Track and update the headquarters on any changes in regulation that affect the store operations

Sales Operations Assistance: 

• Provide maximum assistance to the sales team in stock management, sales generation, and maintaining best-in-class relationships with energy officers and team managers in the AHQ.

Budgeting and Cost Tracking: 

• Ensure all shop expenses are tracked and reported as directed.
• Any other tasks that may be assigned to you from time to time

You might be a strong candidate if you

• Hold a Degree/ Diploma or equivalent from a recognized institution.
• Possess at least two years of experience in a similar role – preferably in a customer-facing and stock management role.
• Can clearly and straight to the point communicate fluently in both written and spoken English and Kiswahili.
• Have strong computer skills – MS Excel skill is mandatory.
• Have experience in the use of technology – smartphone and web-based applications.
• Possess a high level of integrity and professionalism.
• Can demonstrate sound judgment and excellent communication, presentation and reporting skills.