Ezra Careers

Platform Engineer Role

In this role you will be responsible for designing, implementing, deployment and maintenance of Ezra Platforms which encompasses the containerized platforms and the micro-services. You will play a crucial role in managing the infrastructure and driving the DevOps practices.

Key Responsibilities

Architecture and Design

• Design and implement scalable, resilient, and secure platform solutions
• Develop and maintain infrastructure-as-code using tools like Terraform, Cloud-Formation and Ansible
• Architect cloud-native solutions leveraging containerization and microservices
• Implement disaster recovery and business continuity strategies as per requirement.

Infrastructure Management

• Manage and optimize our Public cloud infrastructure (AWS, Alibaba, or GCP)
• Manage and optimize private cloud infrastructure in partner premises.
• Implement best practices for cloud security, compliance, and cost optimization
• Design and implement multi-region and multi-cloud strategies
• Design and maintain containerized application environments using Docker
• Architect, deploy, and manage Kubernetes clusters for container orchestration

Automation and DevOps

• Develop automation scripts and tools to streamline operations and reduce manual tasks
• Ensure Standardized QA and Production environments
• Configure and manage load balancers (e.g., NGINX, HAProxy, cloud-native solutions)
• Implement and manage service mesh technologies (e.g., Istio, Linkerd, Traefik) for microservices architectures.

Performance Optimization

• Analyze and optimize system performance, identifying and resolving bottlenecks
• Conduct capacity planning and implement auto-scaling solutions
• Optimize container resource allocation and performance

Security and Compliance

• Implement and maintain security best practices across our platform
• Develop strategies for container security, including image scanning and runtime protection
• Ensure compliance with industry standards and regulations (e.g., SOC 2, GDPR, ISO 27001:2013)
• Assist the infosec team in conducting regular security audits and vulnerability assessments
• TLS certificate management in new market deployments

Documentation and Knowledge Sharing

• Maintain comprehensive technical documentation for platform components and processes
• Contribute to internal knowledge bases and conduct knowledge-sharing sessions

L2 Support and Escalation Management

• Serve as the secondary escalation point for complex technical issues from the operations team
• Provide expert-level troubleshooting and resolution for critical platform and infrastructure problems
• Collaborate with the operations team to improve support processes and knowledge transfer

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• 4+ years of experience in platform engineering, DevOps, or similar roles
• Strong proficiency in at least one cloud platform (AWS, Azure, or GCP)
• Expert-level knowledge of containerization technologies (Docker, Kubernetes)
• Extensive experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation, pulumi)
• Proficiency in scripting languages (e.g.Bash, )
• Strong understanding of networking concepts, load balancing, and CDNs
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack)
• Excellent problem-solving skills and ability to troubleshoot complex systems
• Experience with multi-cloud architectures
• Knowledge of service mesh technologies (e.g., Istio, Linkerd)
• Familiarity with serverless computing platforms
• Relevant certifications (e.g., AWS Certified Solutions Architect, CKAD, CKA)

Context of the role

In this role you will be responsible for designing, implementing, and deployment and maintainance of Ezra Platforms which encompasses the IAAS, containerized platforms and micro-services. You will play a crucial role in managing the infrastructure and driving the DevOps practices.

Key Responsibilities

Architecture and Design

• Design and implement scalable, resilient, and secure platform solutions
• Develop and maintain infrastructure-as-code using tools like Terraform, Cloud-Formation and Ansible
• Create and optimize CI/CD pipelines for efficient software delivery
• Architect cloud-native solutions leveraging containerization and microservices
• Implement disaster recovery and business continuity strategies

Infrastructure Management

• Manage and optimize our Public cloud infrastructure (AWS, Azure, or GCP)
• Manage and optimize private cloud infrastructure in partner premises.
• Implement best practices for cloud security, compliance, and cost optimization
• Design and implement multi-region and multi-cloud strategies
• Design and maintain containerized application environments using Docker
• Architect, deploy, and manage Kubernetes clusters for container orchestration

Automation and DevOps

• Develop automation scripts and tools to streamline operations and reduce manual tasks
• Integrate monitoring, alerting, and logging systems
• Ensure Standardized QA and Production environments through implementation of proper branching strategies
• Configure and manage load balancers (e.g., NGINX, HAProxy, cloud-native solutions)
• Implement and manage service mesh technologies (e.g., Istio, Linkerd) for microservices architectures

Performance Optimization

• Analyse and optimize system performance, identifying and resolving bottlenecks
• Conduct capacity planning and implement auto-scaling solutions
• Optimize container resource allocation and performance

Team Leadership and Collaboration

• Mentor junior engineers and provide technical guidance to the team
• Collaborate with cross-functional teams to align platform capabilities with business needs
• Contribute to technical decision-making and architectural reviews

Documentation and Knowledge Sharing

• Maintain comprehensive technical documentation for platform components and processes
• Contribute to internal knowledge bases and conduct knowledge-sharing sessions

L2 Support and Escalation Management

• Provide expert-level troubleshooting and resolution for critical platform and infrastructure problems
• Analyze recurring issues and implement long-term solutions to prevent future occurrences
• Collaborate with the operations team to improve support processes and knowledge transfer
• Conduct post-incident reviews and implement lessons learned to enhance system reliability

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• 5+ years of experience in platform engineering, DevOps, or similar roles
• Strong proficiency in at least one cloud platform (AWS, Azure, or GCP)
• Expert-level knowledge of containerization technologies (Docker, Kubernetes)
• Extensive experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation, pulumi)
• Proficiency in scripting languages (e.g.Bash, )
• Strong understanding of networking concepts, load balancing, and CDNs
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack)
• Excellent problem-solving skills and ability to troubleshoot complex systems

Preferred Qualifications

• Experience with multi-cloud architectures
• Knowledge of service mesh technologies (e.g., Istio, Linkerd)
• Familiarity with serverless computing platforms
• Relevant certifications (e.g., AWS Certified Solutions Architect, CKAD, CKA) 

About the Role

The Senior Data Engineer will be reporting to the Data Engineering Team Lead.

Key Role Responsibilities

• Developing data processing pipelines
• Participate in the design, implementation, and release of data science initiatives
• Deliver high quality, testable, secure, readable, and documented software
• Collaborate effectively in English, with local and remote peers
• Assist in the evaluation of new technologies and initiatives

Requirements | What we are looking for

Essential Experience

• Working proficiency with Python or any other programming or scripting language (in addition to SQL or R)
• Advanced working proficiency with any RDBMS, including deployment and performance optimizations.
• Experience with GIT, automated testing and CI/CD
• Being familiar with the Linux environment as a user and developer (Debian is a plus).
• Minimum 5+ years working experience

Desired experience

• Deep understanding of PostgreSQL database
• Experience with software development best practices - include handling and logging errors, monitoring the system, building fault-tolerant pipelines, understanding how to scale up, addressing continuous integration
• Knowledge of database administration
• Working proficiency in Java/C++ is a plus
• Willingness to learn new technologies
• Modeling and data science is a plus
• People management skills are a plus

Architecture and Design

• Design and implement scalable, resilient, and secure platform solutions
• Develop and maintain infrastructure-as-code using tools like Terraform, Cloud-Formation and Ansible
• Create and optimize CI/CD pipelines for efficient software delivery
• Architect cloud-native solutions leveraging containerization and microservices
• Implement disaster recovery and business continuity strategies

Infrastructure Management

• Manage and optimize our Public cloud infrastructure (AWS, Azure, or GCP)
• Manage and optimize private cloud infrastructure in partner premises.
• Implement best practices for cloud security, compliance, and cost optimization
• Design and implement multi-region and multi-cloud strategies
• Design and maintain containerized application environments using Docker
• Architect, deploy, and manage Kubernetes clusters for container orchestration

Automation and DevOps

• Develop automation scripts and tools to streamline operations and reduce manual tasks
• Integrate monitoring, alerting, and logging systems
• Ensure Standardized QA and Production environments through implementation of proper branching strategies
• Configure and manage load balancers (e.g., NGINX, HAProxy, cloud-native solutions)
• Implement and manage service mesh technologies (e.g., Istio, Linkerd) for microservices architectures

Performance Optimization

• Analyse and optimize system performance, identifying and resolving bottlenecks
• Conduct capacity planning and implement auto-scaling solutions
• Optimize container resource allocation and performance

Team Leadership and Collaboration

• Mentor junior engineers and provide technical guidance to the team
• Collaborate with cross-functional teams to align platform capabilities with business needs
• Contribute to technical decision-making and architectural reviews

Documentation and Knowledge Sharing

• Maintain comprehensive technical documentation for platform components and processes
• Contribute to internal knowledge bases and conduct knowledge-sharing sessions

L2 Support and Escalation Management

• Provide expert-level troubleshooting and resolution for critical platform and infrastructure problems
• Analyze recurring issues and implement long-term solutions to prevent future occurrences
• Collaborate with the operations team to improve support processes and knowledge transfer
• Conduct post-incident reviews and implement lessons learned to enhance system reliability

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• 5+ years of experience in platform engineering, DevOps, or similar roles
• Strong proficiency in at least one cloud platform (AWS, Azure, or GCP)
• Expert-level knowledge of containerization technologies (Docker, Kubernetes)
• Extensive experience with infrastructure-as-code tools (e.g., Terraform, CloudFormation, pulumi)
• Proficiency in scripting languages (e.g.Bash, )
• Strong understanding of networking concepts, load balancing, and CDNs
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack)
• Excellent problem-solving skills and ability to troubleshoot complex systems

Key Role Responsibilities

• Developing data processing pipelines
• Participate in the design, implementation, and release of data science initiatives
• Deliver high quality, testable, secure, readable, and documented software
• Collaborate effectively in English, with local and remote peers
• Assist in the evaluation of new technologies and initiatives

Essential Experience

• Working proficiency with Python or any other programming or scripting language (in addition to SQL or R)
• Advanced working proficiency with any RDBMS, including deployment and performance optimizations.
• Experience with GIT, automated testing and CI/CD
• Being familiar with the Linux environment as a user and developer (Debian is a plus).
• Minimum 5+ years working experience

Desired experience

• Deep understanding of PostgreSQL database
• Experience with software development best practices - include handling and logging errors, monitoring the system, building fault-tolerant pipelines, understanding how to scale up, addressing continuous integration
• Knowledge of database administration
• Working proficiency in Java/C++ is a plus
• Willingness to learn new technologies
• Modeling and data science is a plus
• People management skills are a plus

The Role / Job

• Deliver L1 Operational Support to both external and internal clients.
• Analyze and validate incoming information from clients to identify, troubleshoot, and resolve reported issues.
• Keep Service Management Incidents updated with accurate status and resolution codes using Jira.
• Manage customer care tickets, addressing issues related to downtimes and ticket status, and ensuring client satisfaction.
• Accurately log and track completed and pending tasks within the ticketing system.
• Serve as the primary liaison between Operations, Services, and Engineering for escalating unresolved issues requiring advanced technical intervention.
• Relay resolution details from Engineering back to Operations or document any additional requirements for root cause analysis.
• Contribute to the development and maintenance of the Knowledge Base.
• Monitor and oversee system performance across all markets.
• Additional responsibilities include creating documentation, managing large-scale deployments, and providing on-call support as needed.

Knowledge Required

• Strong analytical and critical thinking abilities.
• A proactive mindset towards investigation and problem-solving.
• Exceptional troubleshooting skills with the ability to uncover deeper insights.
• Expertise in systems analysis.
• Effective communication skills, both verbal and written.
• Proficiency in creating clear and concise reports.
• Knowledge of French language is a strong plus.

Qualifications

• A bachelor's degree in computer science, programming, or a related field.

Experience

• 3+ years of hands-on experience in configuring, deploying, and supporting client systems within a highly managed environment.
• Proven track record in L1 Support and Customer Care within B2B2C or B2C settings, particularly in the fintech, banking, or telecom sectors.
• Proficiency with workstations and rack-mounted server hardware, including BIOS and RAID configurations.
• Strong familiarity with operating systems, including Windows and various Linux distributions (e.g., BSD, Red Hat, Fedora, SUSE, CentOS, Ubuntu, and Debian).
• Experience with common tools such as Jira, Confluence, Grafana, Zabbix, etc.
• Basic scripting knowledge, and familiarity with SQL for database queries.
• Understanding of network fundamentals and protocols, including TCP/IP, DNS, and VPN configurations.

Role overview:

• As a Quality Assurance Engineer at Ezra, you will play a pivotal role in maintaining the quality of our software products. This hands-on role requires a dedicated individual with a strong interest in quality assurance and testing methodologies. You will collaborate with cross-functional teams, partners, and other stakeholders to ensure the delivery of high-quality, reliable, and scalable solutions that drive business success and meet our customer needs. Reporting to the Senior Manager Quality Assurance, you will significantly impact our projects and organizational growth.

What you will do:

• Creating detailed, comprehensive, and well-structured test plans and test cases. This includes detailed method of procedure for production deployments
• Performing thorough regression/smoke/exploratory tests before code deployments for both user facing apps, as well as backend applications
• Executing and maintaining automated tests
• Understanding and contributing to continuous integration and continuous deployment
• Working with Operations, product, and development teams to identify and track bugs
• Reviewing Business Requirement Documents (BRDs) and Solution Design Documents (SDD) and provide timely and meaningful feedback
• Continuously reviewing test case coverage in our test management tool (AIO) and keeping it up to date
• In-Market Post-production metrics monitoring
• Owning tasks from design, development, launch to operability/production
• Capable of discussing complex architectures, designs, and algorithms
• Understanding of how the work you are doing fits into the bigger picture 
• Solving routine problems in your area and understands how to work with other teams

Required:

• Understanding of QA Methodologies: Knowledge of various testing methods, strategies, and tools.
• Attention to Detail: Ability to identify discrepancies and ensure the software meets the required standards.
• Analytical Thinking: Strong problem-solving skills to identify issues and determine their root causes.
• Communication Skills: Effective verbal and written communication to collaborate with team members and stakeholders.
• Technical Proficiency: Familiarity with programming languages such as, Java, or JavaScript, and knowledge of databases such as SQL.
• Automation: Understanding of automation testing tools like Selenium, JUnit, or similar.
• VCS: Familiarity with version control systems such as Git, BitBucket, etc.
• Team Collaboration: Ability to work effectively within a team and contribute to collective goals.
• Adaptability: Willingness to learn new technologies and adapt to changing requirements.
• Time Management: Ability to manage time effectively to meet project deadlines.

Context of the Role

• As a Senior Solution Architect at Ezra, you will play a pivotal role in shaping our organisation's technology landscape. This hands-on role requires a seasoned professional with a strong background in software engineering and backend system design. You will collaborate with cross-functional teams, clients, and stakeholders to design, develop, and implement high-impact, scalable solutions that drive business success. Reporting to the Manager of Solutions Architecture, you will significantly impact our projects and organisational growth.

Responsibilities

• Solution Development: Drive end-to-end solution development, from initial concept through implementation.
• Analysis and Design: Analyze different patterns and trends to propose architectural solution that meet business requirements, in line with our architecture governance framework and technology roadmap.
• Technical Advisory: Act as a technical advisor to the platform owners, squad members, and software engineers throughout the solution lifecycle.
• Governance: Ensure adherence to all defined Enterprise Architecture standards, quality measures, and both functional and non-functional requirements.
• Standardization: Design Solutions for partners while maintaining the standardization of application.
• Enhancement: Propose architectural enhancements to improve security, agility, performance, and cost effectiveness.
• Technology Leverage: Maximize the use of existing technology capabilities to meet business requirements.
• Resilience and Security: Promote resilient, secure, and cost-effective design, deployment, and integration patterns.
• Documentation: Present, justify, and document the introduction of new technology, design, integration, or deployment patterns as per the enterprise architecture governance framework.
• Trend Awareness: Maintain a high awareness of technology and industry trends.

Qualifications

• Educational Background: Master’s or bachelor’s degree in computer science, information systems management, or a related field.
• Software Development: Over 4 years of experience in software development and backend system design.
• Industry Experience: Over 2 years of experience in the FinTech industry.
• Java and Spring: Extensive experience in development and design with Java and Spring.
• Architectural Principles: In depth knowledge in microservices and SOA principals, guidelines, and supporting technology.
• Cloud Native: Experience in cloud native principles, designs, and deployments.
• Resilient Solutions: Experience in developing critical, highly resilient, and secure solutions.
• Lifecycle Knowledge: Comprehensive understanding of the software development lifecycle, various technologies, frameworks, and coding standards.
• Integration Patterns: Knowledge of key integration patterns and tools such as event-based messaging, ETL, ESB, and microservice-based integration
• Multi-Tenancy: Experience working with multi-tenancy solution.
• API Development: Proficient in best practices for API development and deployment.
• CI/CD Pipelines: Familiarity with Continuous Integration / Deployment pipelines.
• Technology Trends: Strong understanding of technology trends and their application in Financial Services.
• Cloud Experience: Working experience on a hybrid cloud model.
• Industry Insight: Awareness of the latest trends and technologies in the FinTech industry.

Skills and Attributes:

• Analytical Skills: Excellent analytical skills to understand long-term and short-term solution perspectives.
• Communication: Fluent in English; proficiency in French is a plus.
• Team Collaboration: Strong ability to work collaboratively in a team environment.
• Problem-Solving: Ability to think critically and solve complex technical problems.

About the role

• We are seeking a highly skilled Technical Project Manager with a robust background in software engineering. The ideal candidate will demonstrate expertise in managing cross-functional teams, developing comprehensive project plans, allocating resources efficiently, overseeing budgets, and excelling in risk management. He/she must have the skills to effectively manage multiple projects along with their dependencies. Additionally, the candidate should possess strong analytical skills and the ability to compile and analyze projects using Jira.

Responsibilities

Cross-Functional Team Management

• Lead and coordinate cross-functional teams comprising software engineers and professionals from various disciplines.
• Foster a collaborative work environment, ensuring effective communication and synergy among team members.

Project Planning and Execution

• Develop detailed project plans, outlining tasks, timelines, and resource requirements. Ensure project milestones are met and objectives achieved within specified timeframes. 

Resource Allocation

• Efficiently allocate resources based on project requirements and team capabilities and continuously monitor resource utilisation to optimize team efficiency.

Budget Management

• Develop and manage project budgets, tracking expenditures and ensuring adherence to financial constraints.
• Identify cost-saving opportunities and optimize resource utilization to meet budgetary goals.

Risk Management

• Identify and assess project risks, developing proactive mitigation strategies.
• Regularly monitor and update risk assessments, ensuring a proactive approach to risk management throughout the project lifecycle.

Jira Dashboard Compilation

• Utilize Jira to create and maintain dynamic project dashboards, providing real-time visibility into project status, progress, and key metrics.
• Customize Jira dashboards to meet project and stakeholder requirements, incorporating analytical insights.

Project Assessment

• Apply strong analytical skills to assess project performance, identify areas for improvement, and make data-driven decisions.
• Conduct in-depth analyses to support strategic decision-making and optimize project outcomes.

Key Qualifications:

• Bachelor’s degree in software engineering, Computer Science, or a related technical field.
• Must have 3-4 Years of proven experience as a Technical Project Manager, specifically in software engineering projects.
• Strong background in project planning, resource allocation, and budget management.
• Expertise in risk management, Agile methodologies and practices.
• Proficiency in Jira for project management and dashboard compilation.
• Exceptional analytical and problem-solving skills.

Preferred Qualifications:

• Project Management Professional (PMP) or Agile certification.
• Previous experience in compiling and presenting technical projects to stakeholders.
• Familiarity with software development life cycle (SDLC) processes