Ampersand E-Mobility Careers

About the role

The Charging Station Network Team Leader plays a crucial role in ensuring the seamless operation of Charging Stations, overseeing regular Charging Station Attendants (CSAs) and team leads to deliver quality service to our clients. This leadership position involves a combination of operational oversight, team management, and client satisfaction

RESPONSIBILITIES:

Operational Management:

• Organize and plan shifts for station attendants and team leads, considering factors such as sick leaves, emergency leaves, and holidays to ensure continuous station operations.
• Oversee and maintain the cleanliness of charging stations, ensuring they are well-maintained and presentable.
• Conduct regular training sessions for both station attendants and team leads on any new feature in the swap process & mechanism to enhance their skills and keep them updated on operational procedures.
• Suggest improvement to streamline the battery swap process, making it efficient and effective for both station operators and customers.

Communication and Reporting

• Maintain regular communication with station attendants and team leads, fostering a collaborative and informed work environment.
• Collect daily reports on station status from attendants and ensure accurate recording into company platforms for performance tracking.
• Interact and communicate daily with colleagues, managers either on phone or in person
• Organize routine meetings with charging station operators to address updates, challenges, and collaborate on solutions.
• Provide regular status updates, data analysis and proactive team management ideas
• Attend weekly department meetings with managers to discuss challenges, updates, and contribute to strategic solutions.
• Collect data on the charging stations utilization
• Record the demand from each station

Performance Commitment:

• Commit to achieving and surpassing department KPIs and aligning efforts with overall company KPIs.
• Proactively recommending improvements to swap revenue collection through continuous process monitoring and active involvement in transaction and revenue reconciliation processes.
• Be actively involved in the recruitment process of skilled and talented charging station attendants and team leads.
• Conduct regular performance evaluations for station attendants and leads, providing constructive feedback and support for improvement.

Security, health and Safety

• Develop and implement strategies to enhance the security of charging stations and protect station operators.
• Ensure the safety of female station attendants, creating a secure environment free from any form of violence.
• Prioritize and ensure the physical and mental well-being of all charging station operators.

Logistics Management:

• Manage logistics to ensure stations are equipped with necessary tools and uniforms for operators.
• Ensure operators receive their allowances in a timely manner.

Customer centric orientation:

• Supervise charging station attendants and team leads to ensure they provide quality service to clients.
• Visiting charging stations regularly, collecting and escalating operations feedback if any.
• Consistent follow-up with relevant departments on the resolution of raised charging stations as well as client specific issue tickets.

Minimum requirements

• Educational Background: Hold a bachelor's degree in Business, Communications, social sciences, or related subjects.
• Work Experience: Possess a high school certificate with three or more years of work experience in the EV industry, especially in battery swap operations.
• Technical Skills: Demonstrate computer literacy with proficiency in Microsoft Office and Google Suite.
• Communication Skills: Exhibit excellent communication skills, both written and verbal.
• Sales-Driven Mindset: Approach responsibilities with a sales-driven mindset, focusing on achieving targets and driving business success.

About the role

Ampersand E-Mobility Ltd is growing very fast and needs someone who will provide fast and useful technical assistance to the IT department. S/he will answer queries on technical issues and offer advice to solve them.

An excellent IT Officer must have excellent technical knowledge and be able to communicate effectively from understanding the problem to explaining and implementing its solution.

An IT Officer will hold the following responsibilities:

• Maintain and develop the ICT infrastructure to ensure best value and functionality;
• Provide advanced IT technical support to end-users;
• Develop, review and enforce ICT policies companywide;
• Train staff on company policies, procedures and IT resources;
• Maintain optimal network health for end users;
• Provide IT expertise during procurement of ICT hardware and software and ensure their compliance with company policies;
• Create and regularly update IT documentation;
• Maintain IT security through IAAA framework;
• Carry out timely and effective IT onboarding and offboarding for staff;
• Record, analyze and learn from IT support requests data for service optimization;
• Monitor systems to identify malfunctioning in a timely manner;
• Submit timely and accurate reports on major hardware and software issues;
• Maintain and keep the IT Asset Management System (ITAMS) database updated;
• Work closely with IT contractors, consultants and supervisory authorities;
• Meet regularly with the IT manager to discuss company IT needs;
• Produces moderately complex reports.

Other responsibilities

• Develop and maintain knowledge, expertise, and professionalism;
• Keep abreast of current developments in the company and IT industry;
• Remain current with the company’s technological requirements and new developments in the IT industry;
• Meet personal training and development needs through relevant professional training and networking;
• Capable of performing outside business hours if required.

Minimum requirements

• A degree in Information Technology, Computer Science, or a related field;
• Industry standard certifications are an added advantage;
• Proven experience in end-user support;
• Good knowledge of computer networking and system security.
• Hands-on experience with one or more of the following:
  • LAN, VPN, VOIP, HTTP, DNS, DHCP;
  • System and network auditing tools and techniques;
  • Network monitoring and troubleshooting tools;
  • Documentation and procedural installation.
  • Excellent problem solver
• Enjoy helping people
• Great attention to detail

About the role

Ampersand is looking for a competent and reliable Civil Engineer to join the Construction department to ensure high-quality, cost-effective, timely and safe construction projects.

Ampersand has recently partnered with a major petrol retailer that will be providing locations for Ampersand's charging infrastructure in and around Nairobi. The project will expand the Ampersand charging network over 15+ sites within a short timeframe.

The Civil Engineer will lead all technical execution of the projects by :

• Ensuring the compliance of the construction with design and all other regulations
• Coordinating all the site works with the contractors and partners
• Setting and implementing quality control procedures during construction
• Enforcing Health and safety construction guidelines, among others.

Responsibilities

• Provide project management to remove blockers, maintain accountability from all partners and deliver the project's goals, on time, on budget and safely.
• Project scheduling and planning.
• Regular reporting to keep stakeholders informed, up to date and able to escalate where necessary.
• Interpret and ensure the compliance of the drawings and site construction(setting out, surveys).
• Provide technical guidance to contractors during the execution to enforce quality workmanship.
• Prepare the required bills of quantities and ensure the time delivery of required materials and equipment on site.
• Produce construction shop drawings required for both designers and contractors.
• Review the design drawings from the designers and advice in case there might be an issue.
• Assist in permitting process.
• Apply and enforce quality control and quality assurance procedures on site.
• Inspect the supplied materials and confirm the compliance on quality before use
• Enforce HSE standards on a construction site.
• Prepare site reports and other paperwork required.
• Oversee all the civil maintenance at all ampersand operating facilities.

Minimum requirements

We are seeking qualified and motivated personnel with a deep knowledge and experience in the construction field. You are encouraged to apply if you meet the following:

• A minimum of 6 years of relevant experience in the construction industry
• 2-3 years of experience as a site engineer
• Degree in civil engineering/structural engineering/Water & Environmental Engineering
• Registered in Institution of Kenya Engineers
• Deep knowledge on complex construction drawings interpretation
• Basic knowledge of cad softwares such as Autocad, Revit, Archcad,..
• Strong understanding of general maintenance processes and methods
• Working knowledge of tools, common appliances, and devices, including Microsoft Office.
• Written and verbal communication skills
• Managerial and Problem-solving skills
• Ability to work with minimal supervision
• Willingness to work over the weekends or on holidays whenever requested

About the role

The Charging Station Network Team Leader plays a crucial role in ensuring the seamless operation of Charging Stations, overseeing regular Charging Station Attendants (CSAs) and team leads to deliver quality service to our clients. This leadership position involves a combination of operational oversight, team management, and client satisfaction

RESPONSIBILITIES:

Operational Management:

• Organize and plan shifts for station attendants and team leads, considering factors such as sick leaves, emergency leaves, and holidays to ensure continuous station operations.
• Oversee and maintain the cleanliness of charging stations, ensuring they are well-maintained and presentable.
• Conduct regular training sessions for both station attendants and team leads on any new feature in the swap process & mechanism to enhance their skills and keep them updated on operational procedures.
• Suggest improvement to streamline the battery swap process, making it efficient and effective for both station operators and customers.

Communication and Reporting

• Maintain regular communication with station attendants and team leads, fostering a collaborative and informed work environment.
• Collect daily reports on station status from attendants and ensure accurate recording into company platforms for performance tracking.
• Interact and communicate daily with colleagues, managers either on phone or in person
• Organize routine meetings with charging station operators to address updates, challenges, and collaborate on solutions.
• Provide regular status updates, data analysis and proactive team management ideas
• Attend weekly department meetings with managers to discuss challenges, updates, and contribute to strategic solutions.
• Collect data on the charging stations utilization
• Record the demand from each station

Performance Commitment:

• Commit to achieving and surpassing department KPIs and aligning efforts with overall company KPIs.
• Proactively recommending improvements to swap revenue collection through continuous process monitoring and active involvement in transaction and revenue reconciliation processes.
• Be actively involved in the recruitment process of skilled and talented charging station attendants and team leads.
• Conduct regular performance evaluations for station attendants and leads, providing constructive feedback and support for improvement.

Security, health and Safety

• Develop and implement strategies to enhance the security of charging stations and protect station operators.
• Ensure the safety of female station attendants, creating a secure environment free from any form of violence.
• Prioritize and ensure the physical and mental well-being of all charging station operators.

Logistics Management:

• Manage logistics to ensure stations are equipped with necessary tools and uniforms for operators.
• Ensure operators receive their allowances in a timely manner.

Customer centric orientation:

• Supervise charging station attendants and team leads to ensure they provide quality service to clients.
• Visiting charging stations regularly, collecting and escalating operations feedback if any.
• Consistent follow-up with relevant departments on the resolution of raised charging stations as well as client specific issue tickets.

Minimum requirements

• Educational Background: Hold a bachelor's degree in Business, Communications, social sciences, or related subjects.
• Work Experience: Possess a high school certificate with three or more years of work experience in the EV industry, especially in battery swap operations.
• Technical Skills: Demonstrate computer literacy with proficiency in Microsoft Office and Google Suite.
• Communication Skills: Exhibit excellent communication skills, both written and verbal.
• Sales-Driven Mindset: Approach responsibilities with a sales-driven mindset, focusing on achieving targets and driving business success.

About the role

Ampersand is looking for Battery Maintenance Technicians with focus on troubleshooting and repairing batteries for electric motorcycles. This role requires a person with an excellent technical skills set and problem-solving abilities. The overall goal of this position is to ensure proper repair and maintenance of Ampersand batteries. You will report directly to the Lead Maintenance Technician. 

In this role, you will hold the following responsibilities:

• Conduct routine and preventive battery maintenance activities according to Ampersand SOPs
• Support with documentation of battery maintenance cases
• Follow all Ampersand maintenance task policies and procedures
• Maintain a clean, safe and orderly work area including tools and other equipment

Minimum requirements

• Graduate with a degree/diploma in electronics/and electrical engineering
• Demonstrate passion about battery , electronics, troubleshooting and problem solving
• The ability to follow Standard Operating Procedures and Policies
• Keen to detail individual
• Excellent technical and problem-solving skills
• Good interpersonal skills
• Good verbal and written communication in English and Kiswahili

About the role

The Charging Station Network Team Leader plays a crucial role in ensuring the seamless operation of Charging Stations, overseeing regular Charging Station Attendants (CSAs) and team leads to deliver quality service to our clients. This leadership position involves a combination of operational oversight, team management, and client satisfaction

RESPONSIBILITIES:

Operational Management:

• Organize and plan shifts for station attendants and team leads, considering factors such as sick leaves, emergency leaves, and holidays to ensure continuous station operations.
• Oversee and maintain the cleanliness of charging stations, ensuring they are well-maintained and presentable.
• Conduct regular training sessions for both station attendants and team leads on any new feature in the swap process & mechanism to enhance their skills and keep them updated on operational procedures.
• Suggest improvement to streamline the battery swap process, making it efficient and effective for both station operators and customers.

Communication and Reporting

• Maintain regular communication with station attendants and team leads, fostering a collaborative and informed work environment.
• Collect daily reports on station status from attendants and ensure accurate recording into company platforms for performance tracking.
• Interact and communicate daily with colleagues, managers either on phone or in person
• Organize routine meetings with charging station operators to address updates, challenges, and collaborate on solutions.
• Provide regular status updates, data analysis and proactive team management ideas
• Attend weekly department meetings with managers to discuss challenges, updates, and contribute to strategic solutions.
• Collect data on the charging stations utilization
• Record the demand from each station

Performance Commitment:

• Commit to achieving and surpassing department KPIs and aligning efforts with overall company KPIs.
• Proactively recommending improvements to swap revenue collection through continuous process monitoring and active involvement in transaction and revenue reconciliation processes.
• Be actively involved in the recruitment process of skilled and talented charging station attendants and team leads.
• Conduct regular performance evaluations for station attendants and leads, providing constructive feedback and support for improvement.

Security, health and Safety

• Develop and implement strategies to enhance the security of charging stations and protect station operators.
• Ensure the safety of female station attendants, creating a secure environment free from any form of violence.
• Prioritize and ensure the physical and mental well-being of all charging station operators.

Logistics Management:

• Manage logistics to ensure stations are equipped with necessary tools and uniforms for operators.
• Ensure operators receive their allowances in a timely manner.

Customer centric orientation:

• Supervise charging station attendants and team leads to ensure they provide quality service to clients.
• Visiting charging stations regularly, collecting and escalating operations feedback if any.
• Consistent follow-up with relevant departments on the resolution of raised charging stations as well as client specific issue tickets.

Minimum requirements

• Educational Background: Hold a bachelor's degree in Business, Communications, social sciences, or related subjects.
• Work Experience: Possess a high school certificate with three or more years of work experience in the EV industry, especially in battery swap operations.
• Technical Skills: Demonstrate computer literacy with proficiency in Microsoft Office and Google Suite.
• Communication Skills: Exhibit excellent communication skills, both written and verbal.
• Sales-Driven Mindset: Approach responsibilities with a sales-driven mindset, focusing on achieving targets and driving business success.

About the role

Ampersand is looking for Battery Maintenance Technicians with focus on troubleshooting and repairing batteries for electric motorcycles. This role requires a person with an excellent technical skills set and problem-solving abilities. The overall goal of this position is to ensure proper repair and maintenance of Ampersand batteries. You will report directly to the Lead Maintenance Technician. 

In this role, you will hold the following responsibilities:

• Conduct routine and preventive battery maintenance activities according to Ampersand SOPs
• Support with documentation of battery maintenance cases
• Follow all Ampersand maintenance task policies and procedures
• Maintain a clean, safe and orderly work area including tools and other equipment

Minimum requirements

• Graduate with a degree/diploma in electronics/and electrical engineering
• Demonstrate passion about battery , electronics, troubleshooting and problem solving
• The ability to follow Standard Operating Procedures and Policies
• Keen to detail individual
• Excellent technical and problem-solving skills
• Good interpersonal skills
• Good verbal and written communication in English and Kiswahili

About the role

Ampersand is looking for Battery Maintenance Technicians with focus on troubleshooting and repairing batteries for electric motorcycles. This role requires a person with an excellent technical skills set and problem-solving abilities. The overall goal of this position is to ensure proper repair and maintenance of Ampersand batteries. You will report directly to the Lead Maintenance Technician. 

In this role, you will hold the following responsibilities:

• Conduct routine and preventive battery maintenance activities according to Ampersand SOPs
• Support with documentation of battery maintenance cases
• Follow all Ampersand maintenance task policies and procedures
• Maintain a clean, safe and orderly work area including tools and other equipment

Minimum requirements

• Graduate with a degree/diploma in electronics/and electrical engineering
• Demonstrate passion about battery , electronics, troubleshooting and problem solving
• The ability to follow Standard Operating Procedures and Policies
• Keen to detail individual
• Excellent technical and problem-solving skills
• Good interpersonal skills
• Good verbal and written communication in English and Kiswahili

About the role

The Inventory Clerk will support our mission to serve our customers, the commercial motorcycle drivers, better than any company on the planet. This position will manage our Inventory.

Key Responsibilities include:

• Confirm on time stock reception in terms of quantities and quality (visual inspection) and report issues
• Analyze stock discrepancies to identify the root cause of the stocks differences. Report and propose corrective actions with the different stakeholders
• Report on any product shortage. Closely work with Aftercare and Inventory team to plan the future needs
• Reports on inventory levels and other key performance indicators
• Facilitate relationship with customs. Inspection, communication and release.
• Monitor raw material inventory levels to meet production demands

Day to Day inventory Management

• Manages and reports on the inventory tracking system and record deliveries, shipments and stock/inventory levels
• Evaluates store processes and procedures with a view to improve inventory control procedures
• Monitors and analyses daily product and supply levels to anticipate inventory problems and shortages
• Contributes to overall team effort by accomplishing related goals and objectives as necessary
• Management of DEAR platform for stock keeping and customer point of sale
• Accountable for spare parts inventory, stock accuracy and order reception
• Collaborate with the sales team to maintain efficient plan for deliveries of bike and batteries in the network
• Follow up and complete other duties as assigned by the Manager
• Any other duties that may be assigned from time to time

Minimum requirements:

• Bachelor’s degree in Business , logistics or related field
• Proven experience in inventory management
• Familiarity with inventory management systems
• Verbal and written communication
• Organizational and logistics skills
• Strong attention to detail
• Problem solving
• Data analysis
• Interpersonal abilities
• Team oriented
• Proactive Critical thinking