American International Group - AIG Careers

Duties & Responsibilities: -

Sales Management

• To demonstrate sound and strict sales management discipline over your portfolio through a planned and focused business review program/goal setting on selected clients.
• To be proficient with sales numbers through weekly tracking and measuring of production trends to ensure budget are met.

Business Development & Retention

• To drive and work with underwriters to identify new business opportunities and procure new business.
• To identify business opportunities and build accounts pipeline through clientele base.
• To engage in client visits.
• To work with underwriters to achieve targeted retention ratio.
• To target profitable market and secure healthy business portfolio and business mix.

Reactivation & Productivity

• To identify and recover lost accounts to increase overall activity ratio.
• To support and execute activities to achieve targeted productivity ratio.

Training & Engagement

• Organize client forums/round tables for good product awareness.
• To organize and participate in regular client engagement events.

Campaign Management

• To initiate and execute sales campaigns to create opportunities for new business and/or renewal business through cross sell, up sell and portfolio analysis.
• To support campaigns through your sales activities in order to achieve campaign objectives.

What we’re looking for:

Qualifications

• Bachelor’s degree in Marketing/Insurance or Business from a recognized institution.
• Insurance Technical Qualifications CII/ACII or AIIK
• Marketing professional qualifications - desired

Technical Skills and Expertise:-

• Experience in General Insurance industry with good knowledge of Consumer and Commercial products
• At least 5 years of sales and marketing experience in Insurance industry.
• Strong interpersonal skills and ability to build credibility quickly with new clients.
• High energy and self-driven to meet sales targets.
• Adaptable and able to work independently and under pressure.
• Strong people management skills and ability to deal with different stakeholders within the company.
• A self-starter, results-oriented and independent individual.
• Strong communication and persuasion skills.
• Possess initiative, creativity and able to ‘think-out-of-the-box”.
• Demonstrate problem-solving skills and willingness to roll up one's sleeves to get the job done.
• Demonstrate experience driving growth through innovation – use of data analytics and insights in decision making.

• Reporting to the Financial Controller, this role is responsible for reconciliation of accounts in line with the company’s policy and ensure that all financial transactions are recorded accurately. This includes reviewing financial records to identify discrepancies and prepare reports detailing the findings and recommend corrective action to prevent future errors. Driving clearance of open reconciling items will be a key performance indicator.

Responsibilities

• Reconcile and analyse general ledger and sub ledger accounts to source data and systems to ensure transactions are recorded accurately and account balances are accurately stated
• Scrutinize data from various source systems, investigate discrepancies, and collaborate with business and finance operations teams to address differences, outstanding issues, and unusual balances
• Prepare Excel templates needed for the analysis and reconciliation of complex accounts
• Ensure reconciliations are compliant with company financial standards and procedures in terms of ageing profile and volume of open items
• Providing analysis and commentary on any open items and liaise with relevant team members to actively investigate and resolve any unidentified differences in a timely manner
• Active involvement in determining SLA’s for interdepartmental dependencies affecting clearance of open items in reconciliations
• Responsible for reducing unexplained/unreconciled amounts and volumes month-on-month
• Any other duty assigned by management

Audit & Compliance

• Ensure adherence to audit requirementsEnsure adherence to regulatory and compliance requirements

Qualifications
Experience
Skills/Competencies

• Undergraduate degree in finance, accounting or related field
• Professional qualification : CPA (K) or ACCA
• Member of the Institute of Certified Public Accountants of Kenya (ICPAK)
• Relevant insurance industry experience
• Experience in performing bank reconciliations, balance sheet reconciliations, inter-company reconciliations and other financial transaction reconciliations
• Strong communication skills (both written & oral) and interpersonal skills to effectively work with different departments
• Strong analytical, planning and organization skills
• Proven ability to perform well under pressure and regularly meet strict deadlines a fast-paced environment
• Excellent spreadsheet skills (Excel)
  • Time Management: Ability to handle multiple priorities, organize work and meet deadlines
  • Attention to detail: Maintain accuracy of work
  • Communication: Effective communication skills at all levels of business
  • Strong team player

Purpose of the Role:

• The Senior Underwriter/Branch Manager is expected to ensure profitable growth of the Branch Office business whilst maintaining sound underwriting standards within prescribed underwriting authority.
• The Senior Underwriter/Branch Manager will develop, retain, and expand business relationship with all producer channels within the Mombasa Branch; Manage relationships to ensure that service levels meet or exceed customer expectations across all products and services; Develop sales plans for producers recommend, and promote company products and services, based on the channel needs.

Duties and Responsibilities:

Underwriting

• Accepts, declines, or modifies new and renewal submissions submitted by brokers.
• Identifies exposures and analysis required to underwrite an account, as well as the coverage policies, and determines the exposures to loss assumed and restricted by the insuring agreements and the exclusions.
• Manages a book of business and participates in the formulation of the budget relative to branch budget/goals.
•  Establishes new business production goals and submission flow relative to the book of business.
• Handle referrals to head office as appropriate
• Provides technical direction to junior underwriters.

Portfolio Management

• Ensure adherence to all underwriting guidelines
• Manage the branch portfolio in profitable and sustainable growth, closely following claims activity trends
• Ensure adherence to all reporting requirements
• Ensure adherence to all control framework requirements
• Weekly reporting on key performance indicators for new and renewal business

Business Development & Retention

• To drive and work with producers and underwriters to identify new business opportunities and procure new business.
• To work with producers to identify business opportunities and build accounts pipeline through the producer’s networks and clientele base.
• To accompany producers for presentations and client visits.
• To work with producers and underwriters to achieve targeted retention ratio.
• To work with producers to target profitable market and secure healthy business portfolio and business mix.

Receivables

• Liaise with Collections team to provide statements on a monthly basis and discuss the receivables position with the brokers.
• Ensure cash and carry rule is observed

Service Issues Management

• Review Service status report from Salesforce to monitor achievement of Service standards with brokers.
• Liaise with Head of Operations to improve service turnaround times and enhancement of Service report for Management purposes.
•  Liaise with Product Towers to improve product requests and quotation turnaround times to enhance producer relationship and increase chances of hit ratio success.

Audit & Compliance

• Ensure adherence to audit/compliance and regulatory requirements in areas of responsibility.

What We are Looking For:-

• Bachelor’s degree in marketing/Insurance or Business from a recognized institution.
• Insurance Technical Qualifications CII/ACII or AIIK
• Marketing professional qualifications – desired
•  Proficient in IT applications widely used for business.
• Relevant experience in Insurance and other financial services, in related Underwriting/BDM role.

Skills & Competencies:

• Excellent knowledge of the insurance distribution channels.
• In depth knowledge of the current business and marketing trends.
• Insurance Industry knowledge including underwriting concepts, local practices and processing essentials.
• Confidence to prepare and present tailored presentations to a varied set of audience.
• Strong client management skills and ability to keep promises.
• Confident negotiator and ability to “close the deal.”
• Demonstrate experience driving growth through innovation – use of data analytics and insights in decision making.
• A demonstrated ability to communicate and influence at varying levels.
• Highly motivated and ability to work under own initiative and as part of a team.
• Time management – Ability to prioritize and manage workloads.
• Problem solving aptitude

About the role

What you need to know:

• This position provides professional and efficient document processing services associated with quotation, new business, endorsements, cancellations, reinstatement and renewals. Handles all internal enquiries from Underwriting Departments, Customer Service Claims and Finance.

Responsibilities

• Books into underwriting system all business submitted by Underwriting Departments and Customer Service on transmittal sheet.
• Prepare renewal notices for motor, personal property, personal accident & SME policies
• Follow up on missing information and documentation from Underwriting Departments.
• Performs random screening for completeness / accuracy of processed documents.
• Receiving claims migration requests from Claims department, ensuring the requests are processed and informing the Claims department as and when request has been processed.
• Address all internal enquiries from Underwriting, Claims and Finance.
• Provide a weekly work status to the supervisor and update work cases on CRM
• Ensure adherence to audit requirements.
• Ensure adherence to regulatory and compliance requirements.
• Ensure adherence to underwriting guidelines and mandates.
• Quality review testing on Processes to ensure compliance.  
• Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
• Provide back-up support to other team members.

What we’re looking for:

• Experience working in the General Insurance industry preferred.
• Hold an Insurance or Business degree.
• Holder of CII/AIIK qualification or be working towards attaining qualification
• Strong working knowledge of MS Office Applications
• Strong written and oral communicational skills supported by a friendly and outgoing disposition.
• Methodical, accurate and strong attention to detail.
• Organized, with good planning/time management skills to achieve tight deadlines/targets.

Your contribution at AIG

Reporting to the Head of Distribution, the Business Development Officer will closely collaborate with different business departments such as Auto, Accident & Health, SME, Casualty and Financial Lines and the producers who promotes AIG products.

The main role of a BDO is to drive and meet producer business objectives, and at the same time, help them meet their goals. Thus, it is important that the BDO understands the company sales process (product, underwriting appetite, compliance, claims, service process) and the external market environment (customer buying trends, competitor's strength, and weaknesses).

Duties & Responsibilities: -

Sales Management

• To demonstrate sound and strict sales management discipline over your portfolio through a planned and focused business review program/goal setting on selected producers
• To be proficient with sales numbers through weekly tracking and measuring of production trends to ensure budget are met.

Business Development & Retention

• To drive and work with producers and underwriters to identify new business opportunities and procure new business.
• To work with producers to identify business opportunities and build accounts pipeline through the producer’s networks and clientele base.
• To accompany producers for presentations and client visits.
• To work with producers and underwriters to achieve targeted retention ratio.
• To work with producers to target profitable market and secure healthy business portfolio and business mix.

Reactivation & Productivity

• To reactivate & engage dormant producers to increase overall activity ratio.
• To support and execute activities to achieve targeted productivity ratio.
• To develop producer’s career with AIG through business expansion, progression, and succession planning

Training & Engagement

• To supplement core training curriculum to ensure producers under your care are competent to professionally represent our business.
• To organize and participate in regular producer engagement events.

Campaign Management

• To initiate and execute sales campaigns to create opportunities for new business and/or renewal business through cross sell, up sell and portfolio analysis.
• To support campaigns through your sales activities in order to achieve campaign objectives.

Recruitment

• To achieve recruitment target – new entrants, new Line of Business producers and upgrades of producer tier.
• To support and execute activities to achieve recruitment target.

What we’re looking for:

• Bachelor’s degree in Marketing/Insurance or Business from a recognized institution.
• Insurance Technical Qualifications CII/ACII or AIIK

Technical Skills and Expertise:-

• Experience in General Insurance industry with good knowledge of Consumer and Commercial products
• At least 7 years of sales and marketing experience in Insurance or other relevant industry.
• Strong interpersonal skills and ability to build credibility quickly with new producers/clients.
• High energy and self-driven to meet sales targets.
• Adaptable and able to work independently and under pressure.
• People management skills and ability to deal with different stakeholders within the company.
• A self-starter, results-oriented and independent individual.
• Strong communication and persuasion skills.
• Possess initiative, creativity and able to ‘think-out-of-the-box”.
• Demonstrate problem-solving skills and willingness to roll up one's sleeves to get the job done.
• Demonstrate experience driving growth through innovation – use of data analytics and insights in decision making.

Your contribution at AIG

• Reporting to the Manager, Accident & Health/Travel, this role assists in providing technical underwriting support and coordinates service delivery within Accident & Health/Travel department. It ensures key accounts and partners are adequately serviced and all underwriting guidelines are observed when accepting new and renewal business.

Duties & Responsibilities

• Underwrite new and renewal Individual and Group Personal Accident/Individual and Group Travel/Hospital Cash risks in accordance with AIG Underwriting guidelines.
• Capture all relevant risk information into AIG appropriate systems, ensuring compliance.
• Provide supporting data and reports for team meetings, internal and external meetings, and business plans as and when required.
• Monitor renewal reports and follow up outstanding renewal business.
• Ensure timely issuance of policy documents, invoices, certificates, quotes etc.
• Conduct, and develop effective relationships with colleagues in the Accident & Health/Travel team and other teams, including Claims, Actuarial, Distribution, Compliance, and Finance.
• Conduct and develop effective relationships with Brokers, Agents, and Direct Clients

What we’re looking for

• Bachelor’s Degree in Insurance, Actuarial or related field.
• Diploma in Insurance - AIIK or CII.
• 3+ years of experience working in an insurance company
• Underwriting experience in Personal Accident and/or Travel Insurance products.
• Self-starter who is not afraid to take initiative and has a high level of self-sufficiency and is a team player
• Proficiency in IT applications widely used in the insurance industry.
• Excellent communication skills

Your contribution at AIG

• Reporting to the Managing Director, the Accident & Health/Travel Manager will play a pivotal role in Strategic Management of the product tower, including setting up departmental budgets and targets and achieving them in terms top and bottom Lines.
• This role develops and implements strategies to maximize penetration, volume/growth and profitability of Accident and health products (Individual and Group Personal Accident; Individual and Corporate Travel Insurance; Hospital Cash). The role requires extensive leadership skills and extensive experience in the consumer lines insurance segment and must understand and drive the distribution of the same.

Duties & Responsibilities: -

Business Operations

• Prepare and execute production and expense budgets in agreement with country management.
• Grow the Accident and Health Individual book of business utilising alternate forms of Distribution (Direct, Digital and agency)
• Manage and grow the Accident and Health business, and to ensure compliance with established and agreed upon performance objectives.
• Manage all expenses within budget. Continuously work to reduce the expense ratio through constant attention to efficiencies and opportunities to maximize productivity
• Create the vision for A&H business in Kenya and establish strategic business plans to achieve profitable growth in line with country targets.
• Monitor and analyse the A&H portfolio, the coordination and preparation of monthly, quarterly and year end reports with comparison to budgets.
• Interface with support units and inter-dependent departments to ensure the smooth workflow and maximize the full utilization of the management systems.
• Sets expectations and parameters for Analysis of:
  • Insurance markets and our competitive position in those markets.
  • Market trends and identifying areas of opportunity for expansion of existing products and introduction of new products.
  • Country performance and identifying areas in pricing and/or underwriting that needs to be revised due to competitor programs, rates and/or actions.
• Develop and maintain strong personal and professional relationships with clients and support distribution teams to build strategic relationships.

Performance Management

• Set objectives for direct reports and ensure that staff objectives / KPI’s are aligned to business goals
• Ensure that appropriate training and development is provided to meet regulatory requirements and build technical skills for delegation of underwriting authority.

Talent Management

• Work with HR and local management to ensure that staff development plans are in place with feedback and follow-up.
• Manage succession planning to develop & retain talent and build bench strength.

Audit and Compliance

• Ensure adherence to audit requirements
• Ensure adherence to regulatory and compliance requirements

What we’re looking for:

• Bachelor’s degree in Marketing/Insurance or Business from a recognized institution.
• Insurance Technical Qualifications CII/ACII or AIIK
• Marketing professional qualifications is an advantage.
• Insurance Industry knowledge including underwriting concepts, local practices, and processing essentials.
• At least 7 years relevant experience in Insurance, with a minimum 3 year’s management experience.
• Proficient in IT applications widely used for business.
• Demonstrate experience driving growth through innovation – use of data analytics and insights in decision making.
• Experience in building relationships and influence with diverse cultures

Responsibilities

Underwriting

• Respond to underwriting queries on Key account issues.
• Prepare policy wordings for new products and product enhancements
• Receive and execute new and renewal instructions.
• Issue quotations and invoices as may be requested by the producer.
• Engage producers on renewal retention of Key accounts.
• Oversee producer training in collaboration with the Distribution Team.
• Make decisions on policy wordings and endorsements, (subject to authority)
• Make decisions for corrective action on accounts with poor claim ratios
• Ensure adherence with all underwriting guidelines and referrals

Business Development and Retention

• Seek new business opportunities and assist in the pursuant of new partnerships.
• Assist to drive Digital and Direct marketing sales strategies
• Quote on new business and renew existing accounts
• Participate in cross-sell and up-sell initiatives with other profit centre

Portfolio Management and Reporting

• Prepare various management reports as may be requested from time to time
• Manage allocated portfolio accounts in profitable and sustainable growth, constantly assessing overall performance of the portfolio and make recommendations for adjustments to the Profit Centre Manager as needed.
• Assist in portfolio analysis
• Provide input for budgets and forecasting

Business Operations

• Adhere to internal SLA’s to ensure operational efficiency and achievement of agreed customer service standards
• Respond to enquiries from brokers, clients, branch office, outsourcing partners and support staff

Audit and Compliance

• Ensure adherence to audit requirements
• Ensure adherence to regulatory and compliance requirements

What we’re looking for:

Qualifications

• Tertiary qualification/degree in a Business discipline
• Insurance Technical qualifications CII/ACII.
• Proficiency in IT applications widely used for business

Experience & Knowledge: -

• Over 5 years’ experience in Underwriting (preferably Financial Lines)
• Over 5 years' working experience in a General Insurance Company
• Business Development working experience is an advantage

Skills & Competencies

• Excellent technical underwriting knowledge
• In depth knowledge of the current business and marketing trends
• Confidence to prepare and present tailored presentations to a varied set of audience
• Strong client management skills and ability to keep promises
• Confident negotiator and ability to “close the deal”
• Team player

Who we are:

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

AIG is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role

What you need to know:

Develops, retains and expands business relationship with all distribution channels in selected East Africa Countries. Build relationships with cedants and RI brokers that will lead to sufficient pipeline in our chosen products. Manages relationships to ensure that service levels meet or exceed customer expectations across all products and services. Develop sales plans for targeted distribution channels and recommend & promote company products and services, based on distribution channel needs

Responsibilities

New and Existing Business and Distribution Development

• Keep abreast of local market changes and trends. Manage the business development process though lead generation and developing & managing existing and new distribution channel relationships.
• Keep abreast of new products / product developments from competitors in the local markets and provide feedback to RI Business Development and Profit Centers
• Regularly engage with current and potential distribution channels to explore needs, requirements and actively pursue any kind of business opportunity
• Promote AIG products and services on Financial Lines, Liability and Marine product lines
• Maximize distribution channel relationships with cedants and RI brokers through strong, solution driven partnership strategies and action plans (cross-sell, up-sell)

Production Management

• Manage designated, assigned distribution channels and ensure monthly production targets are met
• Achieve new business and renewal/retention targets per LOB
• Adhere to calling pattern in line with distribution channel management policy
• Prepare & present proposals to distribution channels.
• Manage the pipeline process for designated distribution channels
• Adhere to internal process for follow up, policy issuance, renewals, endorsements, etc.
• Prepare and disseminate new business and distribution reports as required
• Support / execute the internal credit & premium flow requirements

Customer Service

• Manage internal and external SLA’s to meet distribution channel & client expectations of performance and efficiency.
• Provide reports to assigned distribution channels with respect to monthly production, loss ratios, etc
• Serve as a trusted advisor on all pertinent issues
• Resolve distribution channel issues and concerns and regularly review expectations to ensure relationship is mutually acceptable and beneficial

Audit and Compliance

• Ensure adherence to audit requirements
• Ensure adherence to regulatory and compliance requirements

What we’re looking for:

Qualifications

• Tertiary qualification/Graduate level degree in Business/Economic/ Insurance or Marketing.
• Insurance Technical qualifications ACII/AIIK Diploma is a must.  Marketing qualifications will be an advantage
• Proficiency in IT applications widely used for business

Experience & Knowledge: -

• More than 5 years relevant experience in General Insurance and at least 3 years in related marketing management role
• More than 5 years’ experience in a re-insurance environment/organization
• Experience dealing with Sub Sahara Africa territories
• Familiarity with Financial Lines, Liability and Marine products
• Demonstrate experience driving growth through innovation – use of data analytics and insights in decision making.
• Experience in building relationships and influence with diverse cultures
• Strategic Business Planning

Skills & Competencies

• Excellent knowledge of the reinsurance distribution channels
• In depth knowledge of the current business and marketing trends
• Confidence to prepare and present tailored presentations to a varied set of audience
• Strong client management skills and ability to keep promises
• Confident negotiator and ability to “close the deal”
• Team player
• Ability to Interpret legal agreements
• Excellent knowledge of Policies and Regulations
• Portfolio Management

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.