Accor Careers

Job Description

We are looking for an experienced and proactive Executive Housekeeper to join our team.  In this essential role, you will be responsible for the professional and cost-effective running of the Housekeeping department, with a focus on achieving high standards of cleanliness for guest rooms, public areas and back of house areas.

Reporting to the Rooms Division Manager, as an Executive Housekeeper, your responsibilities will include: 

• Supervising and leading the housekeeping team, including hiring, training, and evaluating team performance.
• Manage the daily operations of the housekeeping department, including scheduling team members, assigning tasks, and ensuring adequate coverage.
• Oversee inventory management, including ordering and replenishing cleaning supplies, linens, and equipment.
• Coordinate with other departments, such as Front Desk and Maintenance, to address guest requests and maintenance issues promptly.
• Ensure that all guest rooms and public areas are cleaned and maintained to the highest standards of quality and presentation.
• Ensure that all housekeeping team members adhere to safety and sanitation regulations, including proper handling and storage of cleaning chemicals.
• Monitor and control departmental expenses to ensure adherence to budgetary guidelines. 
• Any other duties assigned by your manager.

Qualifications

• Proven experience in a similar high-paced role is essential.
• Strong leadership attributes.
• Clear communication to lead and develop a large team.
• Positive stakeholder management with the ability to collaborate with multiple departments. 
• A solutions-focused individual with a strategic mind and the ability to forward-plan successfully.
• Financial and commercial acumen.
• Excellent attention to detail with the ability to see through the guest’s eyes.
• Problem solving skills to ensure the day runs smoothly.

Job Description

We are seeking a professional and customer-focused Night Manager to join our team. As the Night Manager, you will be responsible for overseeing all hotel operations during the night shift, ensuring exceptional guest experiences, and maintaining the safety and security of our property.

• Lead and supervise the night shift team, providing guidance and support to ensure smooth operations
• Serve as the primary point of contact for guests during night hours, addressing their needs and concerns promptly and professionally
• Manage guest check-ins, check-outs, and reservations during the night shift
• Oversee nightly financial procedures, including closing daily accounts, generating reports, and managing billing and cash handling
• Ensure compliance with all safety and security protocols, responding to emergencies as needed
• Collaborate with other departments to resolve any issues that arise during the night shift
• Maintain accurate records and communicate important information to the day shift team
• Conduct regular property inspections to ensure cleanliness and maintenance standards are met
• Handle any guest complaints or special requests with tact and efficiency
• Implement and uphold company policies and procedures at all times

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
• Proven experience in hotel management or a similar role in the hospitality industry
• Strong leadership and team management skills
• Excellent customer service orientation with a focus on creating positive guest experiences
• Demonstrated ability to work night shifts and maintain a high level of alertness and efficiency
• Proficiency in hotel management software, preferably Opera PMS
• Strong financial acumen and experience with cash handling and financial reporting
• Excellent problem-solving skills and ability to make decisive actions in high-pressure situations
• Fluency in English; knowledge of additional languages is a plus
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
• Detail-oriented with strong organizational skills
• Thorough understanding of hotel safety and security procedures
• Ability to remain calm and professional in challenging situations

Job Description

• Supervise and train staff in day-to-day laundry operations and prioritizing of daily tasks
• Ensure guest laundry, dry cleaning and pressing is completed according to set standards
• Ensure all guest requests are promptly and professionally met
• Records guest and staff laundry lists accurately
• Fully complies with Opera system requirements, by posting bills accurately and on time
• Ensure that guest supplies are in stock
• Assists Manager in the processing of all departmental paperwork
• Assist Manager in taking proper inventories and quality checks
• Proper fillings of all laundry reports
• Regular check all laundry machinery ensuring all filters are cleaned regularly and press covers are in good condition
• Ensure staff are using laundry equipment properly and keeping them in good condition
• Assist and liaise with Housekeeping Manager regarding the laundering of sundry guest room items e.g. net curtains, cushion covers
• Liaise with Linen/Uniform Room Supervisor re: processing of Linens and Uniforms
• Keep a strict control of items sent for laundering by staff members
• Complies with hotel’s health, safety and hygiene policy
• Adheres to personal grooming and hygiene standards

Qualifications

• Minimum 3 years of similar experience
• Should have computer knowledge
• Good command of English language

Job Description  

• Conduct initial consultations with clients to determine their individual needs and recommend suitable Ayurvedic treatments. 
• Assess clients' dosha (body type) and discuss any health concerns or preferences. 
• Provide a range of Ayurvedic treatments, including Abhyanga (massage), Shirodhara, Swedana (herbal steam therapy), and other specialized therapies. 
• Ensure treatments are performed to the highest standards, with attention to detail and client comfort. 
• Offer additional spa services such as facials, body scrubs, and wraps, incorporating Ayurvedic principles and products where applicable. 
• Maintain knowledge of all spa services, products, and current promotions. 
• Ensure clients are comfortable and satisfied throughout their experience, addressing any concerns or special requests. 
• Provide clients with post-treatment advice, including lifestyle and dietary recommendations according to Ayurvedic principles. 
• Maintain a clean, sanitary, and organized workspace, following all hygiene and safety protocols. 
• Ensure proper storage and handling of Ayurvedic oils, herbs, and other materials. 
• Work collaboratively with other spa therapists and team members to provide a seamless client experience. 
• Participate in team meetings, training sessions, and continuous education to stay updated on new treatments and techniques. 
• Recommend and promote Ayurvedic products and other spa retail items to clients. 
• Achieve sales targets and contribute to the overall revenue of the spa. 
• Maintain accurate records of treatments provided, client preferences, and feedback. 
• Report any equipment issues or supply shortages to the Spa Manager. 

Qualifications  

• Diploma or certification in Ayurvedic therapy or a related field. 
• Additional certifications in spa therapies (massage, facials, etc.) are a plus. 
• Minimum of 2-3 years of experience as a Spa Therapist, with a focus on Ayurvedic treatments. 
• Experience working in a luxury spa or hotel environment is preferred. 
• In-depth knowledge of Ayurvedic principles, treatments, and products. 
• Strong communication and interpersonal skills, with the ability to build rapport with clients. 
• Ability to perform a variety of spa treatments with precision and care. 
• Sales and customer service skills to promote spa products and services. 
• A passion for holistic wellness and a commitment to delivering high-quality service. 
• Professional appearance and demeanor. 
• Ability to work flexible hours, including weekends and holidays. 
• Proficiency in English; knowledge of other languages is an advantage.

Job Description

Although baristas are mainly responsible for making and serving hot and cold beverages to customers, they may have other duties. These may include:

• Greeting customers in a friendly manner and taking orders, inform them about specialty drinks.
• Preparing and serving beverages such as drip coffee, espresso-based drinks, tea, and other specialty drinks, etc.
• Answering customers’ questions about menu choices.
• Taking preference for non-dairy milk, coffee blends, and other customizations.
• Serving food items like muffins, pastries, and bagels.
• Promoting and recommending menu options to customers.
• Familiarize with the POS system, making bills, and taking signatures from customers.
• Tracking and ordering inventory for cafe and beverage supplies, such as coffee beans, milk, napkins, and cups.
• Maintaining espresso machines, grinders, coffee machines, and other equipment by cleaning, sanitizing, troubleshooting, scheduling repairs, and reporting any malfunctions timely.
• Keeping the work environment and restaurant seating area clean, sanitary, and organized.
• Responding to and resolving customer concerns or complaints.
• Evaluating and modifying processes to improve efficiency and quality of service.
• Attracting new customers and refining the menu.
• Educating the customer and colleagues about brewing methods, brewing equipment, and blends of coffee and tea.
• Updating signage and displays to attract customers.

Qualifications

• Excellent listening and communication skills to effectively interact with employees and customers.
• Basic coffee knowledge, such as how to prepare common coffee beverages, although advanced knowledge, such as roasting and grinding processes, coffee bean sourcing, and flavor differences, can be helpful.
• Exceptional customer service and interpersonal skills to interact in a positive manner and prevent or resolve conflicts. Strong organizational skills are key to keeping the chaos under control.
• Strong teamwork abilities to work efficiently in a fast-paced and high-volume environment with other baristas.
• Attention to detail to manage specific customer requests as well as a high-volume beverage assembly line with minimal errors.
• Time management and organizational skills to work efficiently and effectively in a high-volume workplace.
• Should be able to create beautiful latte art for perfection.

Key Responsibilities:

• Lead the Kenya cluster procurement (including 9 hotels) across a wide range of direct and indirect categories for approximately ~$30 M in annual spend.
• Develop multi-year enterprise sourcing strategies and value roadmap in collaboration with senior business stakeholders to deliver minimum $3M in incremental procurement value over 3 years.
• Develop and maintain strong relationships with owners, business units and internal stakeholder groups by continually demonstrating value and breaking down barriers to effective sourcing through polished executive influencing and relationship-building skills.
• Execute sourcing projects as defined within the portfolio strategy:
• Define project goals, timelines, roles and responsibilities, and an overall project management cadence
• Apply contemporary methods and innovative approaches, such as total cost of ownership, e-Auctions, should-cost models
• Develop comprehensive implementation and communication plans with stakeholders and end users
• Ensure involvement of all organizations and individuals impacted
• Quantify and document results
• Develop and skillfully execute negotiation strategies to achieve desired, pre-agreed outcomes.
• Develop and deploy standard reporting for key stakeholders that gages satisfaction, engagement and performance against sourcing activities, upcoming contract expirations, supplier performance issues, and other key information.
• Provide stewardship of strategic sourcing policy as well as solution compliance and adoption throughout the organization.
• Assess existing Purchasing Operations processes and make rapid recommendations for improvement to assure resources and time spend on areas of highest ROI.
• Implement CSR solutions.

Qualifications

• Bachelor’s degree in business administration, CIPS, Operations Management, Business Process Management, Analytics, Information Technology, or equivalent experience.
• 7+ years of experience in strategic sourcing, management consulting, advisory or professional services role with a demonstrated track record of results and increasing level of responsibility.
• A strong drive for people management and change management with high degree of resilience and self-motivation.
• Adaptive to fast paced, constantly changing environments and ability to work as part of a global team to collaborate across geographic and organizational boundaries to deliver better business results and share best practices.
• Expertise in strategic sourcing and leading multi-category sourcing teams for direct and/or indirect spend.
• Expertise in negotiations and contracting including e-sourcing, should-cost models, leveraged agreements, multi-year contracts, complex terms and conditions, performance incentives, and management of corporate risk.
• Excellent communication skills, including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external audiences.
• Strong orientation to team leadership, coaching, collaboration, and positive communication.
• Demonstrating strong working knowledge of Microsoft Office (Excel, Word, Outlook, etc.) software.

We are looking to grow our team and engage a highly motivated and passionate Royal Service Agent To deliver service excellence for our guests during moments of contact by offering a friendly, timely, uncomplicated response to any request. We are committed to problem-solving, ownership, guest satisfaction and team work and live to our mission of Turning Moments into Special memories for our guests.

• Handle all incoming calls, emails, and guest requests promptly and professionally, ensuring seamless coordination between departments.
• Anticipate and fulfill guest needs, providing customized recommendations and solutions to enhance their stay.
• Manage restaurant, spa, and other facility reservations, liaising with relevant departments for seamless service delivery.
• Maintain guest profiles, preferences, and special requests to create a tailored experience for repeat and VIP guests.
• Address guest concerns and complaints effectively, ensuring swift resolution and guest satisfaction.
• Coordinate with housekeeping, concierge, and room service teams to ensure timely delivery of guest services.
• Maintain up-to-date knowledge of hotel services, promotions, and local attractions to provide accurate information to guests.
• Process guest requests, record interactions in the system, and generate reports for management review.

Qualifications

• Diploma or degree in Hospitality, Tourism, or a related field.
• Minimum 2 years of experience in a similar role within a luxury hotel environment.
• Excellent interpersonal, and communication skills.
• Proficiency in hotel management systems (e.g., Opera).
• Strong multitasking, organizational, and problem-solving skills.
• High level of discretion and professionalism when handling sensitive guest information.
• A warm, engaging, and service-oriented personality.    
• Passion for hospitality and delivering outstanding guest experiences.
• The position requires flexibility in working hours, including weekends, holidays, and evenings, as per the operational needs of the hotel.

Job Description

You will be required to: 

• Perform routine inspections of premises and equipment
• Conduct preventative maintenance on building systems, including HVAC, electrical, and plumbing
• Troubleshoot and repair mechanical, electrical, and plumbing issues
• Respond promptly to maintenance requests and emergency situations
• Maintain and repair furniture, fixtures, and other physical structures
• Collaborate with other departments to ensure smooth operations and minimal disruptions
• Implement and follow safety procedures and regulations
• Maintain accurate records of maintenance activities and inventory
• Assist in the coordination of external contractors when necessary
• Participate in ongoing training and skill development programs
• Contribute to the improvement of maintenance processes and efficiency

Qualifications

• High school diploma or equivalent.
• Trade certificate or minimum 1 year of hands-on experience in general maintenance.
• Knowledge of various building systems (HVAC, electrical, plumbing, etc.).
• Familiarity with safety regulations and procedures.
• Strong problem-solving and troubleshooting skills.
• Self-motivated and energetic, with a positive attitude
• Basic computer skills for using maintenance management systems.
• Physical ability to lift heavy objects, climb ladders, and work in various positions.
• Flexibility to work different shifts and respond to emergency calls.
• Proficiency in English (both verbal and written).
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Job Description

• Providing professional, friendly, and engaging service.
• Painting interior and exterior areas of the hotel using brushes, rollers, spray guns, or other applicators.
• Preparing surfaces for painting by washing, scraping, sanding, or sandblasting.
• Cutting in freehand or with tape, spot priming, and rolling walls.
• Caulking, filling, sanding trim; patching drywall; and rolling walls and trim.
• Mixing and matching paints, enamels, lacquers, stains, and special protective coatings.
• Identifying and repairing deficiencies in drywall, millwork, appliances, fixtures, flooring, and windows.
• Assisting with preventative maintenance tasks and repairs.
• Maintaining an organized inventory of painting materials and supplies.
• Prioritizing tasks and working efficiently.
• Supporting Health & Safety standards and environmental sustainability programs.
• Collaborating with the Chief Engineer and team on projects and renovations.
• Performing other duties as assigned.

Qualifications

To be successful in this role we ask that you have:

• Trade certificate or minimum of 2-3 years of professional painting experience, including wallpapering, drywall patching, and repairs
• High school diploma or equivalent.
• Strong attention to detail and exceptional organizational skills.
• A high level of responsibility, reliability, and self-motivation.
• The ability to work independently with minimal supervision.
• Excellent communication skills and the ability to maintain a positive attitude in challenging situations.
• Physical fitness and the ability to work in various conditions while maintaining a professional appearance.
• Experience working with ladders (8 to 32 feet) both indoors and outdoors.
• The ability to lead by example and maintain high performance standards.
• Flexibility to work weekends, evenings, overnight shifts, rotating schedules, and be available for emergency situations.
• Constant standing and walking during the shift.
• Frequent lifting and carrying up to 50 lbs.
• Frequent kneeling, bending, and pushing/pulling.
• Occasional use of ladders, stairs, and ramps