AAR Insuarance Careers

Overall Purpose of the Job

Reporting to the Principal Officer, the incumbent will be responsible for ensuring sound and disciplined Underwriting, Reinsurance, Key Account management and implementation of the set risk-based rating models within the business. Ensuring the efficient and accurate assessment of risks, and maintaining the company’s underwriting standards.

The incumbent is will also support in developing and implementing underwriting and reinsurance policies, and collaborating with other departments, including managing a team of underwriters, technical and reinsurance staff to achieve business objectives.

Key Responsibilities

Risk Assessment and Underwriting:

• Work closely with and support the Business Development teams in business acquisition to ensure acquisition of business and in compliance with risk based pricing as aligned to underwriting guidelines.
• Analyze risk factors and determine appropriate coverage terms, premiums, and conditions while implementing an evaluation of new and renewal businesses as per delegated underwriting authority.      
• Focus on the growth of the profitable property insurance classes such as fire, engineering, marine and political violence and terrorism (PVT).
• Ensure adherence to underwriting guidelines and standards.

Reinsurance Management:

• Develop and implement reinsurance strategies to optimize risk management and capital efficiency. Oversee collection, clean-up and presentation of reinsurance data to reinsurers/reinsurance brokers to ensure the company continues to have in place a robust and optimal reinsurance program
• Manage reinsurance relationships and negotiate reinsurance treaties and facultative placements.
• Monitor and analyze reinsurance arrangements to ensure they are cost-effective and align with the company’s risk appetite
• Co-ordinate request to reinsurers on ‘special acceptances’, waivers and fronting across the region
• Review facultative placement partners and recommend changes based on their underwriting philosophy and pattern of reciprocity.
• Ensure adherence of all regulatory requirements with regards to our reinsurance arrangement.

Team Management:

• Lead, mentor, and manage a team of underwriters/reinsurance/technical officers to ensure productivity and high performance.
• Provide training and development opportunities to team members.
• Ensure appropriate staffing levels, effective performance management and motivation of staff.

Policy Development:

• Review and recommend changes in Underwriting and Reinsurance policies, procedures and guidelines/philosophy as necessary to align with industry best practices and regulatory requirements
• Ensure compliance with internal and external regulations.

Collaboration and Communication:

• Work closely with the sales, claims, and actuarial departments to support business development and risk management strategies.
• Communicate underwriting and reinsurance decisions and guidelines clearly to stakeholders.

Data Analysis and Reporting:

• Monitor and analyze underwriting and reinsurance data to identify trends and opportunities for improvement.
• Oversee collection, clean-up and presentation of reinsurance data to reinsurers/reinsurance brokers to ensure the company continues to have in place a robust and optimal reinsurance program
• Prepare and present regular reports on underwriting and reinsurance performance to senior management.

Customer Service:

• Provide exceptional customer service by addressing inquiries and resolving issues related to underwriting and reinsurance decisions.
• Maintain positive relationships with brokers, agents, reinsurers, and clients.

Product Development and reviews;

• Participate/lead in the Product Reviews Committees/work-streams for both repackaged and new products

Education, Experience & Competencies

• Holder of a Bachelor’s degree in Business, Finance, Insurance, or a related field.
• Professional Certification in insurance (e.g., ACII, AIIK).
• Possess a minimum of 10 years of experience in underwriting and reinsurance, with at least 5 years in a managerial role.
• In-depth knowledge of insurance principles, underwriting processes, reinsurance markets, and regulatory requirements.
• Possess strong analytical and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in using underwriting and reinsurance tools and software and Microsoft Office Suite.
• Ability to work under pressure and meet tight deadlines.
• Demonstrate high level of integrity and attention to detail.

Reporting to the Group Managing Director, the Director of Business and Channels is an executive level role, with the holder being responsible for the  commercial strategy and business growth, driving 
business growth and market share, and providing overall leadership for AA Kenya's commercial activities. The incumbent will be accountable for defining the company’s Sales and marketing strategy and ensuring its successful execution. 

Minimum job requirements: 

• Bachelor’s Degree in Sales and Marketing or its equivalent. 
• A master’s degree is desirable.
• Twelve (12) years of work experience with at least 5 in senior Management positions,
• Sales & Marketing, and Operational Marketing.
• Proven knowledge and experience in sales, marketing, 
• Customer experience, andbusiness partnership management.
• Proven record in driving substantive sales budgets.
• Deep understanding of the digital landscape and how customer journeys impact the buying decision. 

Skills and Competencies; 

• Balancing the needs of Customers and the business in negotiations to ensure a win-win, collaborative partnership. 
• Substantial latitude for independent action in determining how to accomplish goals. 
• Excellent presentation and communication skills. 
• Resolving differences between Customer Service, Operations, and Marketing to ensure the best customer and consumer-oriented solution. 
• Skilled in organizational development, personnel management, budget and resource development, and strategic planning. 
• Excellent people skills, with an ability to partner with a dynamic team. 
• Excellent negotiation and Analytical skills, building organizational capabilities, building accountability, enhancing and sustaining the performance of others, and driving 
• consumer-based business strategies capabilities.

 Overall Purpose of the Job

Reporting to the Supervisor Contact Centre, The Contact Centre Nurse will ensure the provision of high-quality customer service with respect to medical and general customers.

Key Responsibilities

• Handling customers’ queries, complaints, and instructions received through all communication channels e.g. Calls, Emails within a 24-hour coverage.
• Drive progress towards the goal to reduce operational costs and increase the total number of customers via retention by answering calls in a professional and informative manner. 
• Issuance of both Inpatient (IP) and outpatient (OP) approvals for admissible requests for insured members within the policy guidelines, and as per the approved SLA.
• Adherence to admission and discharge protocol for claims reserve, authorized cost, cover benefits and duration.
• Assisting Care Managers in case management, evacuation and emergency response processes.
• Communication with stakeholders on the management of cases and financial liability through calls and emails.
• Respond to queries from clients, intermediaries, and service providers by answering telephone calls, interviewing clients, and verifying information as well as liaising with Care Managers and Underwriters on the scope of cover for the various schemes benefits.
• Escalate Customer queries to the relevant job role where necessary.
• Maintain a professional ambience at all times, especially while discharging official duties.
• Maintain and improve quality results by adhering to standards and Customer Experience guidelines. 
• Maintain the communication process by logging in 90% of interactions through CRM (Customer Relationship Management) for visibility.
• Promote the AAR insurance’s Customer Service Charter.
• Support all internal and external AAR insurance medical and general business activities and those of stakeholders.
• Any other duties as may be directed by the management from time to time.

LEVEL OF EDUCATION & EXPERIENCE:

• Holders of a Bachelors Degree/Diploma in Nursing (KRCHN), Health Management or in a related field.
• Possess at least 2 years’ relevant experience in Care Management with a medical underwriter.
• Possession of Health System Management qualifications would be an added advantage.
• Experience in a medical/insurance Call Centre unit will be an added advantage.
• Should be a Kenya Registered Nurse/Kenya Registered Community Health Nurse. 

OTHER COMPETENCIES:

• Good analytical, reporting, presentation and problem solving skills.
• Excellent communication and interpersonal skills.
• Results Oriented, customer-focused. 
• Ability to handle sensitive and confidential information discreetly.
• High level of emotional intelligence.
• Strong organizational skills; ability to prioritize work and meet deadlines.
• Proficient in the use of Microsoft Office suite.
• Good understanding of regulatory compliance (Basic knowledge of regulations by AKI and IRA). 

Key Responsibilities

• Manage all the business projects including of the core systems of the company (both Kenya and Uganda)
• Delineating project requirement and general conditions.
• Development and implementation of project plans.
• Using appropriate project management tools and technique to track project performance.
• Identify, secure, and coordinate the implementation of internal and external resources, and expertise as appropriate to achieve project objectives
• Provide periodic project status report as per agreed project reporting timeline(s) - Provide and ensure there is smooth communication with and between the project and stakeholders at critical points, in the implementation of the project plan.
• Advice process teams on cross-functional considerations, workflow integration and coordination, and optimization of best practices.
• Liaise with project team members to come up with solutions for improved technological operations.
• Organize meetings to discuss and review project operational strategies.
• Provide documentation of test results with recommendations for new Systems/ Applications roll-outs and changes/ enhancements to existing functionalities.
• Conduct risk assessments to identify factors capable of minimizing the success of a project.
• Provide immediate reports of Systems/ Application risk areas that require mitigations.
• Conduct project post-implementation reviews.
• Preparation of all project documentation.

Education, Experience & Competencies

• Education: Graduate level in an IT or Business related field.
• Project Management Certification such as PMP, CSM, PRINCE2, CPM, CPMP.
• Experience: 5 years practical experience in managing multi-stakeholder projects.
• The candidate must have proven experience in managing technology projects.
• Strong ability to solve problems in a complex environment.
• Excellent communication and reporting skills.
• Ability to influence multiple stakeholders.
• Clinical and attentive to detail.
• Solution driven able to react quickly and resolve issues.

Education, Experience & Competencies

• Holders of a Bachelor’s degree preferable in Accounting, Finance, Actuarial Science, Computer Science/Information Technology, Criminal Justice,
• Holder of a professional certification such as: Certified Fraud Examiner(CFE), Certified Forensic Investigator (CFI), Certified Financial Crimes Specialist (CFCI),
• Experience in Fraud Management Systems, System Audits, and Data analytic tools such as IDEA, ACL, Qliksense, and Advanced Excel.
• Possess 3 years’ experience in fraud investigations, prosecution process, evidence preparation, and criminal and civil justice system.
• Solid understanding of the legal environment & laws that govern the banking industry and understanding of Criminal Law.
• Comprehensive knowledge of insurance regulations and fraud reporting requirements.
• Experience in Audit/Investigations/Risk and compliance management departments will be an added advantage.
• Ability to work independently and influence others;

Method of Application

Applications to [email protected] by 9th December 2022.