Primary Care Junior Associate

Position Description

• mPharma is looking for an entrepreneurially-minded professional to join its growing primary care business unit. This role will be directly responsible for the commercialization of different primary care initiatives, including but not limited to Mutti doctor (our virtual doctor consult), community health screenings, mutti wellness (our at-home preventative healthcare service), and mLab (our rapid diagnostics service offered through Mutti pharmacies) and Pharmacy First Program (our mutti doctor in partnership with health insurance companies) .This role will own the day-to-day operations of these initiatives and take them from pilot to scale and profitability. The Primary Care Junior Associate will manage all stakeholders (internal and external) to drive scale and improve health outcomes for patients.

Key Responsibilities

• Lead the day-to-day seamless operations of primary care initiatives at Mutti pharmacies e.g ensuring stocks & consumables used by nurses are available ,Tytocare device training and retraining amongst other operations .
• Deliver on agreed revenue, footfall, and Mutti registration targets.
• Take mPharma’s primary care initiatives from pilot to scale and profitability.
• Research, develop and implement strategies to expand adoption of primary care initiatives at Mutti pharmacies and beyond.
• Explore additional use cases for different primary care initiatives.
• Build and maintain relationships with internal and external stakeholders, including different mPharma business units, nurses, doctors, Mutti pharmacy owners, and pharmacy technicians .
• Fully own the process of onboarding new facilities and establish effective channels to deliver primary care initiatives through Mutti pharmacies.
• Build relevant datasets and reports to track enrollment numbers, patient satisfaction, and overall experience.
• Provide timely reports of different primary care initiatives that will assist in making relevant decisions in line with the company's vision.
• Enlist customer feedback to improve service delivery.
• Participate in building and implementing strategies that scale up different mutti doctor initiatives including and not limited to pharmacy first.
• Engage and collaborate with external partners to increase utilization of various mutti doctor initiatives.

Our Ideal Candidate

• 1-2 years of professional experience succeeding in an operations role in a fast-paced work environment.
• Good knowledge of operations management.
• Passionate about healthcare and developing better health outcomes for our patients.
• Ability to travel domestically to monitor the performance of primary care operations and offer support to participating Mutti pharmacies.
• Fluency in local languages, excellent written and verbal English skills.
• Exceptional communication skills.
• Proficiency in Microsoft Excel and other data reporting tools, that would enable efficient analysis of data to support business decisions.
• Strong interpersonal skills with the ability to be flexible and adaptable and comfortable with ambiguity and changing priorities.
• Detail-oriented with a demonstrated ability to consistently and effectively produce quality work.

Qualifications

• BSc/BA in business, sales, BSN or related healthcare field.
• Healthcare background preferred but not required.