Manager, Collections & Recoveries

Key Responsibilities

• Manages the day -to-day collections and or recovery to ensure losses are minimised by the effective implementation of collections and Recoveries strategy.
• Reviews processes within collections and recoveries to identify risk and opportunities to streamline operations, improve service and minimise losses.
• Highlights and analyses credit failures to identify ways of improving the credit approval process.
• Works with solicitors throughout the litigation process to ensure optimal collection and or recovery with minimal legal cost to the bank
• Maintains and analyses MIS statistical information relating to performance of the accounts and escalates trends for input to Product Development Process.
• Legal, regulatory, economic and compliance including the following;
• Ensure compliance with the Group’s standard and regulatory requirements pertaining to money laundering and KYC;
• Participate in and/or support the Bank’s effort to combat money laundering;
• Exercise due care and diligence on matters related to Money laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Strategy

• Reduction of net provision through effective collections, minimisation of Credit losses thus impact positively on profitability

Business

• Improved Service & Customer Retention
• Sales Quality

Processes

• Monitor and highlight any weaknesses in Underwriting Quality 

Risk Management

• Ensuring adherence to laid down Risk Management practices and compliance with Credit and other relevant policies

Governance

• Efficiency and effectiveness of outsourced processes, reduction in outsourced processing cost, repossession, and litigation 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Kenya CPBB Collections  to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• T&O Support - Account Services, Lending Operations
• Direct Channels
• Credit Analysts – on matters relating to pursuit of collections and default management.
• Relationship Managers - on training of staff on front end collections

External

• Lawyers 
• Insurance companies
• Collection system vendors
• Third party repossession agencies
• Solicitors and Estate agents

Other Responsibilities

• Embed Here for good and Group’s brand and values in Kenya GSF Risk CPBB Collections.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills and Experience

• Negotiation skills    
• Credit Skills    

Qualifications

• Graduate with at least one year experience in Credit Preferably Debt Collection
• Credit skills
• Good negotiation and communication skills.
• Understands market trends and can interpret impact on the retail portfolio
• Full knowledge of retail clients Products and those of the competitors
• Good Computer skills with knowledge of the Credit MIS
• Strong analytical skills and attention to detail
• Basic Project management skills