Ilara health limited Careers

About the role

As a Warehouse Pharmaceutical Associate, you will be an integral part of our wholesale warehouse operations, ensuring efficient management and distribution of pharmaceuticals while maintaining high standards of operational excellence. This is an exciting opportunity to join a growing healthcare service focused on quality and compliance.

Responsibilities

Pharmaceutical product management by implementing and maintaining a quality management system for pharmaceutical distribution in compliance with the PPB Act and the PPB Guidelines for Good Distribution Practices for Health Products and Technologies in Kenya - this includes: 

• Establishing dedicated and demarcated areas in the warehouse for different stock categories, including for receipt of stock, general storage area of the drugs, drugs in quarantine, drugs rejected or expired, cold-chain storage, drugs returned, dispatch and storage of drugs.
• Maintaining appropriate warehouse conditions such as temperature and humidity as required by different drugs
• Managing the proper handling of returned, expired and damaged drugs including the proper management of the disposal of quarantined drugs through authorized disposal companies.
• Identifying drugs requiring special storage requirements such as cold chain storage and DDA drug storage by ensuring proper monitoring and recording of these controlled drugs.
• Oversee the inbound and picking processes of all drugs to ensure correct SKU classification, accurate record-keeping, and handling these drugs to ensure their quality and correctness is maintained.
• Conduct final quality check of all packages before dispatch to ensure 100% accuracy.
• Supervise weekly cycle counts and monthly stock takes to ensure inventory accuracy.
• Implement First in First out (FIFO) or First Expiry First out (FEFO) to ensure minimal drug wastage and all drugs are distributed before expiry.
• Ensure the SOPS are well updated, adhered to and followed in the warehouse.

Requirements

• Licensed Pharmaceutical Technologist.
• Minimum of 2 years of experience working in managing and dispensing pharmaceuticals, ideally in a pharmaceutical wholesale warehouse setting.
• Strong knowledge of pharmaceutical regulations and best practices.
• Excellent attention to detail and organizational skills.
• Effective communication and interpersonal abilities

The Role

As a Business Analyst, you will have the opportunity to shape Ilara Healths strategy and vision. We are looking for an analytical mind with a strategic focus to support our growing use of data and analytics in driving operational and commercial strategy. You will be responsible for gathering and documenting business requirements, developing functional specifications, and analyzing data to recommend solutions that improve efficiency and support business goals. The ideal candidate will thrive in navigating complex data and ambiguity, possess strong analytical and communication skills, and be proactive in driving initiatives. This role requires the ability to collaborate across departments, manage relationships with stakeholders, and support project management activities to ensure the successful implementation of business strategies.

Responsibilities:

• Creating, updating and maintaining departmental dashboards, ensuring data shown in the dashboards:
  • is accurate, relevant and complete - the data to be relied on by the company as the true source of truth.
  • is relevant to the departmental goals and objectives.

• Developing views for operational and strategic reporting across all departments.
• Identifying opportunities for additional data-driven decision making and build new processes from scratch.
• Field requests from the senior management for analysis and be prepared to solve ad-hoc problems.
• Supporting the team in optimizing operations through the use of data for better operational insights and efficiency in processes and identifying opportunities for additional data-driven decision making.

Requirements

• 3+ years of experience in a business strategy and/or analytics role.
• Familiarity with analytics and data visualization tools such as Google Data Studio, Zoho Analytics, Tableau, Power BI or other systems.
• High level of proficiency with MS Excel, SQL and Google Sheets.

Who You Are

• A curious person who sees value in diving deep into data to understand drivers of business performance.
• An excellent communicator and relationship builder who can navigate across company departments with ease.
• A person with a structured work ethic, able to balance conflicting priorities and stakeholder requirements without ever compromising on attention to detail and timely completion of work.
• Somebody who thrives in a fast-paced, growth stage start-up environment, passionate about improving the lives of hundreds of millions of people across the African continent.

The Role

As a Pharmaceutical Technologist, you will play a key role in the efficient operation of our clinic-based pharmacies. This position offers an exciting opportunity to be part of a growing healthcare service that prioritizes patient care and operational excellence.

Responsibilities:

Medication Dispensing:

• Accurately dispense prescription medications in accordance with physician orders and regulatory guidelines.
• Provide clear and concise instructions to patients on medication usage.

Inventory Management:

• Maintain proper inventory levels and reorder medications and supplies as needed.
• Accurately record all transactions in the Ilara Health HMIS
• Conduct regular audits to ensure accurate stock levels and expiration date monitoring.

Collaboration and Communication:

• Work closely with other professionals at Ilara Health and at the clinic to ensure coordinated patient care.
• Communicate effectively with Ilara Health team members and hospital staff.

Regulatory Compliance:

• Ensure compliance with local regulations governing pharmacy practices.
• Participate in quality assurance and continuous improvement initiatives.

Customer Service:

• Provide excellent customer service to patients, addressing their inquiries and concerns.
• Maintain a professional and approachable demeanor at all times.

Cleaning and Maintenance:

• Perform regular cleaning tasks to ensure a sanitary and organized pharmacy environment.
• Adhere to infection prevention and control standards and protocols to maintain a clean and safe workspace.

Billing:

• Accurately process patient billing, ensuring compliance with billing regulations and hospital policies.
• Address billing inquiries from patients and collaborate with the billing department as needed.
• Collection of revenue and adhering to cash handling policies.

Day-to-Day Tasks:

• Handle various day-to-day tasks to contribute to the smooth operation of the pharmacy.
• Assist in administrative duties and maintain accurate records as required.

Requirements

• Licensed Pharmaceutical Technologist.
• Minimum of 2 years of experience working in a hospital or clinical pharmacy setting.
• Strong knowledge of pharmaceutical regulations and best practices.
• Excellent attention to detail and organizational skills.
• Effective communication and interpersonal abilities.
• Tech-savviness: Comfortably navigate inventory softwares, EMR systems, and other digital tools to deliver seamless dispensing experiences.

The Role

As a Business Analyst, you will have the opportunity to shape Ilara Healths strategy and vision. We are looking for an analytical mind with a strategic focus to support our growing use of data and analytics in driving operational and commercial strategy. You will be responsible for gathering and documenting business requirements, developing functional specifications, and analyzing data to recommend solutions that improve efficiency and support business goals. The ideal candidate will thrive in navigating complex data and ambiguity, possess strong analytical and communication skills, and be proactive in driving initiatives. This role requires the ability to collaborate across departments, manage relationships with stakeholders, and support project management activities to ensure the successful implementation of business strategies.

Responsibilities:

• Creating, updating and maintaining departmental dashboards, ensuring data shown in the dashboards:
  • is accurate, relevant and complete - the data to be relied on by the company as the true source of truth.
  • is relevant to the departmental goals and objectives.

• Developing views for operational and strategic reporting across all departments.
• Identifying opportunities for additional data-driven decision making and build new processes from scratch.
• Field requests from the senior management for analysis and be prepared to solve ad-hoc problems.
• Supporting the team in optimizing operations through the use of data for better operational insights and efficiency in processes and identifying opportunities for additional data-driven decision making.

Requirements

• 3+ years of experience in a business strategy and/or analytics role.
• Familiarity with analytics and data visualization tools such as Google Data Studio, Zoho Analytics, Tableau, Power BI or other systems.
• High level of proficiency with MS Excel, SQL and Google Sheets.

Who You Are

• A curious person who sees value in diving deep into data to understand drivers of business performance.
• An excellent communicator and relationship builder who can navigate across company departments with ease.
• A person with a structured work ethic, able to balance conflicting priorities and stakeholder requirements without ever compromising on attention to detail and timely completion of work.
• Somebody who thrives in a fast-paced, growth stage start-up environment, passionate about improving the lives of hundreds of millions of people across the African continent.

The Role

As a Pharmaceutical Technologist, you will play a key role in the efficient operation of our clinic-based pharmacies. This position offers an exciting opportunity to be part of a growing healthcare service that prioritizes patient care and operational excellence.

Responsibilities:

• Medication Dispensing:
  • Accurately dispense prescription medications in accordance with physician orders and regulatory guidelines.
  • Provide clear and concise instructions to patients on medication usage.
• Inventory Management:
  • Maintain proper inventory levels and reorder medications and supplies as needed.
  • Accurately record all transactions in the Ilara Health HMIS
  • Conduct regular audits to ensure accurate stock levels and expiration date monitoring.
• Collaboration and Communication:
  • Work closely with other professionals at Ilara Health and at the clinic to ensure coordinated patient care.
  • Communicate effectively with Ilara Health team members and hospital staff.
• Regulatory Compliance:
  • Ensure compliance with local regulations governing pharmacy practices.
  • Participate in quality assurance and continuous improvement initiatives.
• Customer Service:
  • Provide excellent customer service to patients, addressing their inquiries and concerns.
  • Maintain a professional and approachable demeanor at all times.
• Cleaning and Maintenance:
  • Perform regular cleaning tasks to ensure a sanitary and organized pharmacy environment.
  • Adhere to infection prevention and control standards and protocols to maintain a clean and safe workspace.
• Billing:
  • Accurately process patient billing, ensuring compliance with billing regulations and hospital policies.
  • Address billing inquiries from patients and collaborate with the billing department as needed.
  • Collection of revenue and adhering to cash handling policies.
• Day-to-Day Tasks:
  • Handle various day-to-day tasks to contribute to the smooth operation of the pharmacy.
  • Assist in administrative duties and maintain accurate records as required.

Requirements

• Licensed Pharmaceutical Technologist.
• Minimum of 2 years of experience working in a hospital or clinical pharmacy setting.
• Strong knowledge of pharmaceutical regulations and best practices.
• Excellent attention to detail and organizational skills.
• Effective communication and interpersonal abilities.
• Tech-savviness: Comfortably navigate inventory softwares, EMR systems, and other digital tools to deliver seamless dispensing experiences.

About Ilara Health

At Ilara Health we are building a network of technology-enabled primary healthcare clinics (PHCs) delivering affordable, quality healthcare to Africas under-served communities by partnering with local providers across the continent. Founded by entrepreneurs passionate about the role technology can play in improving health outcomes, Ilara Health helps over 2,000 clinics spread across Kenya to deliver care to over 3 million patients each year. Ilara Health is a venture-backed company on an aggressive growth path and this is an opportunity to get into an exciting, early stage startup that is bound to make an impact on healthcare outcomes in Africa.

Ilara Health brings together individuals from diverse backgrounds, including biochemists, data scientists, computer scientists, journalists, marketers, cybersecurity experts, and finance professionals. We are seeking team members who share our passion for primary healthcare, embrace bold questioning, and thrive on creating impactful solutions using technology. Committed to building a network of primary healthcare clinics (PHCs) that provide affordable, high-quality care to low and middle-income demographics in Africa, we are guided by our core values. These values shape our culture and actions. 'Get it done' reflects our dedication to excellence and delivering results for our clients. 'Growth is life' signifies our holistic approach to growth, embracing trial and error in our pursuit of excellence. 'Remember why we exist' anchors our focus on customers' needs, while 'Heart of a champion' propels us to go the extra mile. Our passion for 'Do it now' fuels innovation and learning, driving our commitment to improve healthcare access in Africa.About the RoleThe Clinical Officer at the Ilara Health Clinic will be responsible for the overall coordination of health activities and supervision of the staff. He /she will closely work and support the Health Manager in ensuring the routine services and management of the clinics are effectively provided. He/She will work closely with the Pharmacy Technologist,  Nurses, Lab Technologist, Community Health Officers, Nutritionists and others in ensuring quality health services are provided to the patients. He/she will also provide support in the clinic as needed, and ensure coverage both day and night.

Responsibilities

• Patient Assessment and Diagnosis:
  • Take or review patients' medical history to determine appropriate clinical examinations, laboratory investigations, and treatment plans.
  • Order investigations and interpret results for diagnosis, explaining findings and treatment options to patients.
• Treatment and Referral:
  • Diagnose conditions and initiate suitable treatment plans, ensuring adherence to Ilara Health protocols.
  • Refer patients to other departments or higher-level care facilities for further investigations or specialized treatment when necessary.
  • Attend to emergencies presenting at the clinic, making recommendations for urgent referrals as needed.
• Documentation and Compliance:
  • Ensure accurate documentation of patient observations, prescribed treatments, and procedures in the Ilara Health Electronic Medical Records system.
  • Conduct minor surgeries and procedures following Ilara Health guidelines.
  • Adhere to clinical procedures, regulations, and infection control standards as per Ilara Health protocols and Ministry of Health guidelines.
• Patient Engagement and Education:
  • Provide counseling and health talks to patients on preventive and promotive health measures, creating positive patient experiences.
  • Maintain confidentiality of patient data and information at all times.
• Administrative Duties and Professional Development:
  • Prepare weekly reports and participate in clinic meetings to discuss patient care and operational matters.
  • Ensure clinic safety and compliance with infection control standards.
  • Actively participate in clinical training programs and skill-building activities, including on-the-job training.
• Community Engagement and Outreach:
  • Participate in outreaches, medical camps, health talks, and community programs to extend healthcare services and education to the community.
• Additional Responsibilities:
  • Conduct rapid laboratory tests and dispense medication to clients in the absence of a laboratory technician or pharmacy technologist.
  • Conduct tele-guidance imaging when necessary.

Requirements

• Diploma in Clinical medicine and surgery from a recognized institution or Bachelors degree in clinical medicine and surgery from a recognized institution
• Registered with Clinical Officers Council and have a valid practicing license
• Minimum of 1 years of work experience after internship in a hospital setup and 3 years work experience in an outpatient facility

Who You Are

• Ability to work under pressure with minimal supervision
• Outstanding patient interaction/customer care skills are a MUST
• A Result oriented team player
• Demonstrable leadership, Organization and decision-making skills.
• Excellent communication skills
• Ability to work both independently and in a team

The Role

As a Marketing Intern at Ilara Health, you'll be at the forefront of our marketing efforts, playing a pivotal role in expanding access to quality healthcare across Africa. This entry-level position offers a unique opportunity to gain hands-on experience in various facets of healthcare marketing, contributing directly to our mission-driven initiatives.

Responsibilities

• Create and manage compelling content for our digital and social media platforms, driving engagement and brand awareness.
• Develop and execute marketing campaigns and initiatives, collaborating closely with the marketing team to achieve strategic objectives.
• Monitor online reviews and social media interactions, promptly addressing inquiries, feedback, and concerns to enhance customer satisfaction.
• Coordinate with external vendors, agencies, and partners to support marketing projects and initiatives.
• Design visually appealing and informative marketing materials, including brochures, flyers, and presentations, to effectively communicate our value proposition.
• Curate user-generated content and customer testimonials to showcase the impact of our products and services.
• Support ad-hoc tasks and assignments related to marketing projects as directed by the supervisor.

Requirements

• Recently graduated with a Bachelor's degree in Marketing, Business, Communications, or a related field.
• Strong written and verbal communication skills, with the ability to craft compelling messaging and narratives.
• Familiarity with social media platforms such as Facebook, Instagram, Twitter, and LinkedIn.
• Experience with content creation, graphic design, or video editing tools is preferred but not required.
• Excellent attention to detail and organizational skills, ensuring accuracy and efficiency in all tasks.

Who You Are

• Creativity: Bring fresh ideas and innovative thinking to our marketing strategies, capturing the attention of our target audience.
• Adaptability: Thrive in a fast-paced startup environment, embracing change and eagerly taking on new challenges.
• Team Player: Collaborate effectively with cross-functional teams, contributing to collective goals and fostering a positive work culture.
• Problem Solver: Approach challenges with a solution-oriented mindset, seeking opportunities for improvement and optimization.
• Self-Motivated: Take initiative and demonstrate a strong desire to grow professionally, seizing opportunities for learning and development.

The Role

As a Pharmaceutical Technologist in our Mombasa Warehouse, you will be responsible for maintaining operational procedures required to run the day-to-day activities of the Medicines business channel, specifically working in warehouse Management. You will liaise with the Ops and sales teams to ensure that orders placed are Picked, packed, and delivered.  

Responsibilities

• Work on picking, packing, and delivery process and Fulfillment of orders according to the timelines to ensure Ilara customers obtain the desired products.
• To inspect and receive incoming orders delivered to our warehouse and for dispatch to clients on a rolling basis..
• Work closely with the logistics providers to ensure timely collection for delivery while confirming the arrival of deliveries to the customers and following up on issues arising from logistics.
• Manage the inventory levels of the product in stock and raise requests for reorder quantities.
• Facilitate the reconciliation of accounts.
• Maintain inventory records as appropriate and record them in the inventory management system.
• Use data to build a robust understanding of customer preferences, most-desired brands, and fastest-moving SKUs..
• Collaborate closely with the team members to provide effective solutions to support business and quality objectives.

Requirements

• Pharmacy/Pharm Tech background is a MUST.
• Ability to manage the whole logistics and warehouse cycle  is a plus.
• Negotiation skills to craft solutions for our suppliers.
• Good time management to prioritize work accordingly.
• Collaboratively work with internal departments for customer satisfaction.

Who You Are?

• Ability to understand Medicines/products and the healthcare value chain.
• Willingness to initiate and build relationships.
• Self-starter who is capable of working autonomously.

The Role
As a Pharma Associate (Warehouse Management), you will be responsible for maintaining operational procedures required to run the day-to-day activities of the Medicines business channel, specifically working in warehouse Management. You will liaise with the Ops and sales teams to ensure that orders placed are Picked, packed, and delivered.  

Responsibilities

• Work on picking, packing, and delivery process and Fulfillment of orders according to the timelines to ensure Ilara customers obtain the desired products.
• To inspect and receive incoming orders delivered to our warehouse and for dispatch to clients on a rolling basis..
• Work closely with the logistics providers to ensure timely collection for delivery while confirming the arrival of deliveries to the customers and following up on issues arising from logistics.
• Manage the inventory levels of the product in stock and raise requests for reorder quantities.
• Facilitate the reconciliation of accounts.
• Maintain inventory records as appropriate and record them in the inventory management system.
• Use data to build a robust understanding of customer preferences, most-desired brands, and fastest-moving SKUs..
• Collaborate closely with the team members to provide effective solutions to support business and quality objectives.

Requirements

• Pharmacy/Pharm Tech background is a MUST.
• Ability to manage the whole logistics and warehouse cycle.
• Negotiation skills to craft solutions for our suppliers.
• Good time management to prioritize work accordingly.
• Collaboratively work with internal departments for customer satisfaction.

Who You Are?

• Ability to understand Medicines/products and the healthcare value chain.
• Willingness to initiate and build relationships.
• Self-starter who is capable of working autonomously.